Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotProfessional, Efficient and Friendly
Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive.
Were able to view the house in a timely manner and professional hosts when doing so.
Efficient with communication and very knowledgeable.
Would recommend.
Thank you
Zara · 18 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!
★★★★★ 2/5
GoogleFrom failing to put our property on Rightmove until prompted (they thought it was there) to the shocking communication received when we accepted an offer we would never recommend using Woods. …
Kirsty · 18 October 2024 · JW Wood Chester Le Street
★★★★★ 5/5
GoogleWe’ve just purchased a flat for my parents using this great estate agency. They have been very responsive from the initial enquiry through to negotiation of our offer. Special thanks to Chris for showing us around and giving us loads of …
Pamela · 18 October 2024 · JW Wood Chester Le Street
Agent replied · 15 June 2024
Hi Pamela, thank you for sharing your experience and the 5* review you have left us.
★★★★★ 5/5
GoogleWhilst completion may be a little way off we have had the sale of our property agreed and very quickly. JW Wood have been very professional throughout from the day we called in to the Chester shop to set up the sale, to the visit by Adrian …
Malcolm · 18 October 2024 · JW Wood Chester Le Street
★★★★★ 5/5
GoogleAll of the staff at JW Wood in Chester-le-Street have been so professional and helpful.
My property is now sold subject to contract. Hopefully everything will go …
Ian · 18 October 2024 · JW Wood Chester Le Street
Agent replied · 15 June 2024
It’s been a real pleasure working with you in the sale of your lovely bungalow Ian. As you say, we hope it goes well through to completion, and thanks for your great review, which is much appreciated by the whole team here.
★★★★★ 5/5
TrustpilotAll of the staff have been very helpful, knowledgeable and professional.
All of the staff have been very friendly and professional throughout the process of selling and buying. It’s twenty five years since we bought our home so didn’t have a clue but feel very supported by the team from Consett branch. Would highly recommend.
Caroline · 16 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at the Consett branch could support you throughout your home selling and buying journey, especially after 25 years. Our staff takes great pride in providing friendly and professional service, and your kind words affirm that we're on the right track. We truly appreciate your recommendation and look forward to assisting you, your friends, or family in the future.
★★★★★ 5/5
GoogleI wish I had used JWW for the sale of my property and not just buying with them . Barbara on the ball with sending properties over price dropped and anything . Martyn showing us around and again sending properties to us and getting his team to call me .
They are informative and Barbara Is in contact and informed me of the whole process I feel confident in their hands.
JWW are old style Estate Agents who do not sit back with all the modern systems you need.
Well done.
Suzanne · 16 October 2024 · JW Wood Bishops Auckland
Agent replied · 11 November 2024
Hi Suzanne
Thank you so very much!! What a great review
It’s really very much appreciated
★★★★★ 4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Clappers · 14 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
★★★★★ 5/5
TrustpilotFantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
Adele · 14 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
★★★★★ 5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Judith · 11 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
★★★★★ 5/5
TrustpilotJulie Prendergast of woods agents has…
Julie Prendergast of woods agents has been so helpful and patient with the sale of home in Durham. Can’t sing her praises enough.
Julian · 11 October 2024 · JW Wood Chartered Surveyors
Agent replied · 23 October 2024
Thank you for taking the time to share your positive experience with Julie Prendergast! We're delighted to hear that her helpfulness and patience made the sale of your home in Durham smoother. Julie truly exemplifies our commitment to outstanding service, and your praise means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on the successful sale, and thank you for choosing JW Wood!
★★★★★ 5/5
GoogleExcellent service from the sales team, Gary and Sandrine. They have been very professional and gone the extra mile to get our property on the market swiftly, which sold within a week! We can highly recommend JW Wood.
To add to our review, the sales Team, Gary and Sandrine sold another of our properties within 3 weeks of being on the market. Excellent customer service, very efficient and friendly. Highly recommended again. The same can be said for Amanda from the Sales Coordinator team, kept in touch and liaised between all parties to make the sale go smoothly.
Jane · 10 October 2024 · JW Wood Darlington
Agent replied · 15 June 2024
Thank you for taking the time to leave such a lovely review, Jane. We are delighted you have been impressed with the service you have received. Your sale will now be handled by our after sales team right through to completion.
★★★★★ 5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. …
J · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
★★★★★ 5/5
GoogleSarah was really helpful and patient and has supported us through to making an offer, very pleased with the service
Jordan · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Jordan, many thanks for providing a 5* review, it is very much appreciated. The transaction will now be handled by our after sales tram through to completion
★★★★★ 4/5
GoogleJulie Prendergast and her team were very helpful and made the selling process run smoothly.
David · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Thank-you for your review, its very much appreciated.
★★★★★ 1/5
GoogleIncompetent through and through. Exceptionally rude staff.
Dan · 9 October 2024 · JW Wood Durham (Lettings)
★★★★★ 5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Laura · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
★★★★★ 5/5
GoogleGood experience house hunting in Durham with JWW - particular thanks to Sarah Graham who was both highly professional and lovely to deal with.
Katharine · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Katharine, thank you for providing a 5* review, it is much appreciated. Sarah is a long standing experienced member of our Durham sales team and I am delighted you have found her highly professional to deal with
★★★★★ 5/5
GoogleVery nice and polite to deal with special Mrs Anne
Sakip · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Sakip, many thanks for providing a 5* review, your comments are much appreciated. The transaction will now be handled by our after sales team through to completion
★★★★★ 1/5
GoogleUnpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t
Ali · 9 October 2024 · JW Wood Durham (Lettings)
★★★★★ 5/5
GoogleA helpful, knowledgeable, supportive and caring team. A 5 star rating and a first class service. Strongly recommended.
Brian · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Brian, many thanks indeed for providing a 5* review and for your kind comments. They are very much appreciated. Best wishes for 2024
★★★★★ 5/5
GoogleFantastic job plenty of communication and sold my house in 5 days second time I’ve used Jww the best service from all my dealings with estate agents as a landlord highly recommended
Tom · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Tony, thank you for the great 5* review.
★★★★★ 5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Barbara · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 9 October 2026
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
★★★★★ 4/5
GoogleRating only, no written review.
Paul · 9 October 2024 · JW Wood Durham (Lettings)
Agent replied · 28 August 2024
Thank-you for your review, its very much appreciated.
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