5/5
TrustpilotAnn was really helpful for our…
Ann was really helpful for our purchase.Very responsive to questions and queries.Highly recommend!
Agent replied · 22 December 2024
Many thanks for taking the time to leave a review.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleSue was very helpful! Impeccable service, a credit to the industry
Agent replied · 9 December 2024
Nothing trumps experience and Sue is a great manager who helps her team to achieve the same levels of customer satisfaction.
5/5
TrustpilotFrom our first contact with Sarah…
From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.
Agent replied · 5 October 2026
Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.
5/5
TrustpilotFirst time buyers
While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.
Agent replied · 5 October 2026
Great review thank you and we know Denise will be delighted to read your comments.
5/5
TrustpilotExcellent service by JW Wood
The process of purchasing a property through JW Woods has been made easier because of the service giving to us by Barbara Smith and Amanda Dowson, who keep us informed on a regular basis which we find reassuring
Agent replied · 9 October 2026
Thanks for buying your new home through JW Wood Bishop Auckland and thank you for the great review!
5/5
TrustpilotFantastic agents!
JW Wood have always been fantastic agents for us in letting our property. Everyone we deal with there is always very supportive and pro-active, and they take all the stress out of the letting process. Our main point of contact, Sarah Perrin, is great to deal with and always really helpful.
5/5
TrustpilotFantastic job by Danielle and all the…
Fantastic job by Danielle and all the letting team at Woods. All properties fully let very quickly for 25/26.
Agent replied · 23 November 2024
A great result and Danielle will be very pleased to read your review. Thanks for the positive feedback.
5/5
TrustpilotStudent properties full for 25-26
Danielle has secured tenants for my two student properties for the 25-26 academic year giving me peace of mind going forward. Excellent service. Well done!
Agent replied · 23 November 2024
Thanks for taking the time to leave a review. We look forward to helping you again next year.
5/5
TrustpilotSarah Graham was great when chatting to…
Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.
Agent replied · 23 November 2024
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.
5/5
TrustpilotExcellent communication from staff…
Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.
Agent replied · 23 November 2024
A great start and we hope everything works out brilliantly. Thank you for the review.
5/5
TrustpilotVery helpful
Really helpful from the point of contact Very responsive to questions and queries
Agent replied · 23 November 2024
We are very grateful for your 5 star review. We are pleased you were happy with our service.
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Agent replied · 23 November 2024
Great review thank you. All the best for the future.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Agent replied · 4 October 2026
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotNew to area
We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.
Agent replied · 23 November 2024
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.
5/5
TrustpilotBrilliant estate agents
Brilliant estate agents! Really helpful, professional and friendly service provided. Especially from Julie, property consultant in the Consett office. Thank you so much for your help.
Agent replied · 23 November 2024
Thank you for the glowing 5 star review :)
5/5
TrustpilotExcellent service from Denise Peace and…
Excellent service from Denise Peace and the team from J W Woods Consett during our recent new home purchase. Nothing was a problem, very informative about the property and more than happy to arrange 3 viewings in quick succession! Many thanks!
Agent replied · 23 November 2024
We are delighted you were happy with the service you received from Denise and her colleagues. Congratulations on the new home!
5/5
FacebookJWW Consett are fantastic. Genuinely kind but also really knowledgeable and professional. Highly recommend.
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Agent replied · 23 November 2024
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
5/5
GoogleExcellent service from the sales team, Gary and Sandrine. They have been very professional and gone the extra mile to get our property on the market swiftly, which sold within a week! We can highly recommend JW Wood. …
Agent replied · 15 June 2024
Thank you for taking the time to leave such a lovely review, Jane. We are delighted you have been impressed with the service you have received. Your sale will now be handled by our after sales team right through to completion.
5/5
TrustpilotJust moved into our new property at…Shotley Bridge, Consett
Just moved into our new property at Shotley Bridge, Consett. From the first contact to the time we moved in we had a first class exprience from the Consett branch of JW Wood. The communications were excellent throughout and they even had an after sales service to mop up the inevitable issues that emerge post sale and a 'moving in' welcome pack stuffed with goodies and additional helpful information. Thank you JW Wood!!!
Agent replied · 23 November 2024
A lovely review thank you and we are really pleased everything worked out well for you. All the best.
5/5
GoogleWe’ve found ourselves dealing with a number of estate agents recently and I can honestly say JW Wood has been the best by far. So efficient and keeping us updated. Vicky was so pleasant and truly made us feel cared for in the process. …
Agent replied · 9 December 2024
Thank you for your review, it is very appreciated.
5/5
GoogleAfter valuations from a few estate agents we decided to go with JW Wood as we liked the way they worked and made us feel about going forward with our sale. Vicky and Abbie have been in constant contact to arrange viewings and keeping us up …
Agent replied · 26 August 2024
Thank you for your great review!
5/5
GoogleJ W Woods Chester Le Street have been fantastic. We bought our house through them over 20 years ago and it's been an absolute pleasure dealing with the lovely Tracy Bowen now when we are selling our house. Tracy was amazing when we were …
Agent replied · 26 August 2024
Thank you for your great review!
5/5
GoogleBishop Auckland office. Excellent service. Advertised my house on a Tuesday (sold STC) 2 days later. Caring and friendly company. Martyn Branch Manager is "homely" and yet professional with an abundance of advice...a credit to JW Woods. Also Elizabeth is such a very nice lady. Highly recommended to use this Estate Agent for all your needs. Thank you
Agent replied · 23 October 2024
Wow, Thank you so Much Yvonne!!! What a great review Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
