Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCouldn't fault the staff at JW Wood at Chester-le-Street for their help with my purchase and keeping me updated on progress
Thank you for a positive review of our Chester le Street team. We hope you are very happy in your new home.
5/5
Trustpilotlandlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
5/5
TrustpilotI have used JW Wood on several…
I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.
Thank you so much for your kind and thoughtful review! We’re delighted to hear about your positive experiences with our team over the years. Your continued trust in JW Wood means a great deal to us.
5/5
GoogleVery easy to deal with as we are not UK based. Survey extremely thorough and completed quicker than expected. Highly recommend this professional company when purchasing your property.
Thanks from both Jonathan and Claire for a lovely review.
5/5
TrustpilotAmazing service from Darlington branch…
Amazing service from Darlington branch and hope to complete service soon. The team at Darlington are really helpful and will try to help you as much as possible.
A huge thanks from our Darlington team for taking the time to leave a positive 5 star review. Let us know if we can assist in any way.
5/5
GoogleA very pleasant and speedy service from Claire & Jonathan.
Thank you!
5/5
TrustpilotSetting the Bar on service
Having bought and sold many houses over the last 30 years, I've experienced pretty much all estate agents , on this instance I've dealt with Ann from JW Wood in Durham, I would say that from an efficient, informative and helpful point of view, Ann's been the best I've dealt with and sets an example of how it should be done, house purchases are both expensive and complicated, so quality guidance is a must.
Thank you Richard for your detailed feedback for Ann at our Durham office. We are delighted you were able to benefit from her extensive knowledge of the property market.
1/5
TrustpilotRigid Viewing Hours and an Unwillingness to Accommodate
When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.
Thank you for sharing your feedback with us. We’re sorry to hear that your experience scheduling a property viewing did not meet your expectations. We understand how stressful the property-buying process can be, and we regret that our viewing options didn’t align with your availability and work commitments. It’s disappointing to learn that the communication around weekend availability caused frustration, and we sincerely apologise for any inconvenience this may have added to an already challenging process. We strive to provide flexibility and excellent customer service, but it’s clear that, on this occasion, we did not meet your needs. We value your feedback and would like to address your concerns directly to find a resolution. Please don’t hesitate to reach out to our Operations Director, Chris Clarkson, at c.clarkson@jww.co.uk. Chris would be happy to discuss this further and explore how we can assist you moving forward. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
5/5
TrustpilotA brilliant firm
Ann Stobart of J W Wood was truly fantastic, making the experience of buying a first house smooth, quick and easy. She was always reachable for queries no matter how small and gave me every confidence in the property and the process. Thank you.
A great review thank you and we are sure Ann will be delighted to read your feedback.
3/5
TrustpilotCould do better.…
I was invited to write this review by JW Wood, so here goes. Initially when I showed an interest in a specific property JW Wood could not have been more helpful & obliging ensuring that any visits were arranged to suit my timetable, however once I'd comitted to buy the property they were a little less accomodating. Once a sale was guaranteed their representatives became somewhat changeable/illusive. To add anxiety to an already stressful situation, on the day of the move the keys to my new house were not made available until 2.00 pm & only then if I trailed through to their offices in Darlington to pick them up (my impression was the keys would be handed over insitu). 6 weeks later their 'SOLD' sign is still in a prominent location outside of the property, this despite my visit to their office in person requesting it be removed (promise that it would be taken down immediately remains unfulfilled 3 weeks later). On a brighter note staff were always extremely polite & friendly.
Thank you for taking the time to share your thoughts with us. Your honest feedback is invaluable and helps us to continually improve our service. Regarding the delay in removing the ‘SOLD’ board, we apologise for the oversight. Your feedback has been passed on to our new branch manager, Tony, who will address the matter promptly and work with the external board company to ensure it is resolved as quickly as possible. We’re also sorry for any inconvenience caused during the key handover process, and we appreciate your patience with this. Finally, thank you for your kind words about our staff’s politeness and friendliness. We’ll make sure to share this with the team, as it’s always uplifting to hear. If there’s anything further we can assist you with, please don’t hesitate to reach out. We’re here to help and are committed to making improvements where needed.
5/5
TrustpilotExcellent professional service
Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service
Its been a pleasure helping you again and we hope we can do it again in the not too distant future. All the best.
5/5
TrustpilotExcellent service from J W Woods, Darlington
An excellent service from J W Woods of Darlington regarding the agent-led sale of our property. From the initial valuation, high quality photographs, full professional sales literature and advertising has led to a sale (subject to contract) in a fairly short period. There has been full communication of staff conducted viewings via succinct and timely emails, with telephone calls only when necessary regarding offers, where assistance has been provided. Office staff have been courteous and professional at all times. A highly recommended service.
hank you so much for your thoughtful and glowing review! We're delighted to hear that you had such a positive experience with our team at JW Wood in Darlington. It’s wonderful to know that you appreciated the care and professionalism that went into every aspect of the sale process, from the valuation and marketing materials to the effective communication throughout. Our team strives to deliver exceptional service, and it means a lot to us that these efforts made a difference for you. Your kind words about our courteous and professional staff truly brighten our day. Recommendations like yours inspire us to continue providing the highest level of service to all our clients. Thank you once again for taking the time to share your experience. We wish you every success moving forward and are always here should you need any assistance in the future.
5/5
TrustpilotJW Wood have been very good from the…Fathers house sale
JW Wood have been very good from the start. We have had to sell my Fathers house under difficult circumstances and they have made the process easy and pain free.. correspondence with email was regular and informative and I was happy with the team at the Darlington branch.
Thank you for taking the time to leave our Darlington a 5 star review. We are pleased that we were able to offer you the support needed during a difficult period.
5/5
TrustpilotUsed JW Wood Darlington for our recent…
Used JW Wood Darlington for our recent purchase! Absolutely great kept me informed and were helpful throughout the process!
Congratulations on your new home! Thank you for your positive review of our Darlington team and we know they will be delighted to read your comments.
1/5
FacebookThink twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered
1/5
TrustpilotThink twice if you're a landlord
If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear that you feel your expectations were not met. We value open and transparent communication with our clients and strive to address any issues effectively. To ensure we properly understand your situation, we would appreciate the chance to discuss your concerns in more detail. Please feel free to contact our head of letttings at a.mitchell@jww.co.uk so that we can look into this matter and work toward a resolution that meets your expectations. Your feedback is important to us, and we’re committed to continuously improving our processes to better serve our clients. Thank you again for bringing this to our attention.
5/5
TrustpilotJ W Woods Darlington were very helpful…
J W Woods Darlington were very helpful and supportive throughout. They kept me up to date with progress and made the whole experience of selling my property simple. They seemed to have the right people viewing that were able to proceed with the purchase. I would certainly use them again. Thank you J W Woods Darlington
We are delighted we were able to help you with the sale of your home. Wishing you the best for the future.
5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
5/5
TrustpilotExcellent Service & Smooth Process
Can’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way. The staff were friendly and made the whole process easy, ensuring everything ran smoothly. They were instrumental in achieving a quick sale for us in a short space of time. A truly professional and supportive team, thank you!
A great review thank you. We are very grateful for your excellent feedback and compliments for our team.
5/5
TrustpilotReally great experience with Woods
Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.
A huge thank you from Julie at our Durham office for a lovely review. Wishing you all the best for the future.
5/5
YellExcellent Service and Smooth Process
Can’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way. The staff were friendly and made the whole process easy, ensuring everything ran smoothly. They were instrumental in achieving a quick sale for us in a short space of time. A truly professional service, thank you!
5/5
GoogleWe have received an excellent service from JW Wood Chartered Surveyors, they have been really friendly and helpful, with great communications throughout. Our survey report was delivered perfectly on time and was a very thorough assessment of the property. Highly recommended
Thank you. We are very grateful for your positive feedback.
5/5
TrustpilotGreat experience
Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.
Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.
5/5
TrustpilotJW Wood Estate Agents
I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions. The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.
Thank you sincerely for your wonderful feedback and for being such a loyal client over the years! It’s always a pleasure to assist you with your property needs, and we’re delighted to hear that you’ve found our team friendly, professional, and helpful throughout the process.
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The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
