Trusted Agent profile
Verified
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
We were extremely disappointed to receive this rating and when we have checked our database we can find no record in this name. It is possible that this review was submitted in error. We kindly request that you consider retracting the … More
5/5
GoogleRating only, no written review.
Thank you for your great review!
5/5
GoogleNew to the process and JW Woods have been exceptional with assisting me, open, honest and very helpful. Also a big thank you Kerry Palmer and her Team
We are delighted that you were so pleased with the service you received from Kerry and the Darlington team, Mr Duncan. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleGreat service, friendly and professional.
We're delighted that you were so pleased with the service you received from the Darlington team, Aaron. Thank you for taking the time to leave a 5 star review.
5/5
GoogleVery helpful and fast moving for checks for buying a house! Thank you
Thank you so much Geri, your kind words are very much appreciated. We look forward to working with you to ensure your purchase is as smooth as possible.
5/5
GoogleJulie who deals with the viewing and Sue and the team who ate in the office are excellent. Great service
Thank you for your rating and review, Vince. I’m sure most people reading this will think you meant to put that we ‘are’ in the office, but they don’t know about the delicious doughnuts you brought us! Thanks again, Sue and the team.
5/5
GoogleKerry has been both friendly and professional. As a first time buyer she has put my mind at ease and never have a felt like I was asking too much.
Thank you, Oliver. We really appreciate you taking the time to leave us a 5 star rating and lovely review. Kerry and the team look forward to being able to hand you the keys to your new home.
5/5
GoogleExcellent service from Julie, Sandrine and the rest of the team at JW Wood Darlington throughout our purchasing experience. Julie has lots of helpful knowledge on properties and the area. Thank you, Tony and Amanda
Thank you, Tony and Amanda, for taking the time to give us a rating and leave such a complimentary review acknowledging the excellent service you received from the Darlington team.
5/5
GoogleAbsolutely fantastic sale. Communication via Sue Stephenson has made it all the smoother and no question was an inconvenience for her. Definitely recommend.
Thank you for leaving such a lovely review, Janice. Sue will be delighted to read your kind words.
5/5
GoogleI cannot recommend JW Wood, highly enough. Quick to get the house on the market. Sandrine has been first class. Informing me with times and dates for viewings, both through emails and text. Also always just a phone call away. Sandrine has made the sale of my property go through easy and stress free. Thank you.
Many thanks for taking the time to leave such a kind review, Iain. We love hearing feedback like this, it really does mean so much to us, thank you.
5/5
GoogleExcellent service. House sold very quickly. Alll staff were helpful and knowledgeable. I mainly dealt with Sue Stephenson who was extremely helpful. I would definitely recommend this estate agent to anyone selling their property.
We are delighted that you were so pleased with the service you received from Sue and the Darlington team, Mrs Foster. Thank you for taking the time to leave a 5 star rating and such a lovely review.
4/5
GoogleGreat service from all the team at JW Wood, with care and understanding handling our late mam's house sale. With a special thankyou to Kerry Palmer , for keeping us updated on all developments as they happened. We would recommend to anyone !
Kerry will be delighted to read your kind words, Sharon. All the Darlington team pride themselves on giving an excellent service, yet in a sympathetic, friendly and approachable manner.
5/5
GoogleSue was very helpful! Impeccable service, a credit to the industry
Nothing trumps experience and Sue is a great manager who helps her team to achieve the same levels of customer satisfaction.
5/5
GoogleVery professional service from initial contact through to completion. We found everyone in the Darlington branch very friendly and efficient. In particular, Kerry & Sanderine in the office and Julie, who did the viewings. Would highly recommend JW Wood.
A lovely and detailed review thank you. Our Darlington team will be delighted to read your feedback.
5/5
GoogleMy thanks to all at JWWood. From the first meeting when my house was valued, through the process of appointments organised by staff for prospective buyers. Everyone very pleasant and helpful. Thanks.
Hi David. Many thanks for the 5 star review and our Darlington team will be delighted to read your comments.
4/5
GoogleExcellent advice and guidance on the sale of our property. Staff are friendly and efficient. No issues,
Thank you for leaving us a great review.
5/5
GoogleKerry made sure everything went smoothly and efficiently. Hopefully, we can close the sale.
We are very grateful for your 5 star rating and kind words, thank you very much.
5/5
GoogleReally helpful and offers good advice and service selling our house, the whole process was straightforward and fully explained. Also great communications keeping us informed along the way, Big Thanks to Kerry, Gary and Julie for all their help.
What a kind review, Phil. Thank you for taking the time to praise the Darlington team, they will be absolutely delighted.
5/5
GoogleWe have just had an offer accepted on a house being sold by JW Wood. So far Kerry has been very prompt in setting the ball rolling and kept us informed on progress. She has been helpful in providing extra information on the local area as we are moving from the Midlands. I look forward to continued support.
Kerry will be delighted to read your kind words, John. The team will certainly continue to support you until we can give you the keys to your lovely new home.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5 star rating Andrew, it is much appreciated.
5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
5/5
TrustpilotDarlington staff very helpful and…
Darlington staff very helpful and polite. Always have time to answer queries
Thank you Mrs Couch for taking the time to leave us a review. If we can assist in anyway please let us know.
5/5
TrustpilotHouse Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
5/5
TrustpilotEllie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
