4/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank-you for your review, its very much appreciated.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHouse sold in under a week for asking price. Brilliant service from Ann and the team
Agent replied · 28 August 2024
Dear David, many thanks for providing a 5* review, it is most welcome. To have multiple viewings and offers at this time of year is quite an achievement and clearly proves how good the property is
1/5
GoogleRented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional …
Agent replied · 28 August 2024
Dear Joseph I’m very sorry to hear that you have not had a great experience being one of our tenants. Should you wish to discuss the matter further please contact us on lettings@jww.co.uk.
5/5
GoogleOur house sale through JW Wood was extremely well managed by Johnathan, Rose and team. In a challenging environment they found us a buyer extremely quickly and gave us confidence throughout that they were on hand to deal with any problems along the way
Agent replied · 28 August 2024
Dear Simon, many thanks for providing a 5* review and for your kind comments, it is much appreciated. Hope you are happy in your new home and have a lovely Christmas and best wishes for 2024
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Agent replied · 28 August 2024
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleThe whole team at JW Woods have been nothing short of amazing so far. Ann and Sarah in particular have been particularly friendly, helpful, responsive and professional. Nothing is too much trouble. …
Agent replied · 28 August 2024
Dear James, many thanks for providing a 5* review and for your kind comments, they are very much appreciated. The sale will now be handled by our after sales team through to completion
5/5
GoogleAfter dealing with many different estate agents whilst trying to find a property I can honestly say I would recommend JW Wood, so far I have received a very professional 5* service from Julie Prendergast at Durham branch. Thank you!
Agent replied · 9 October 2026
Hi Rachel, thank you for sharing your experience and leaving this great 5* review.
5/5
GoogleJ W Wood are a cut above the rest indeed
Agent replied · 9 October 2026
Thank you for your 5* review Duncan.
5/5
GoogleThanks to Julie and Rose for all their help in getting us into our new home. They were really helpful and kept us up to date with status through the process
Agent replied · 9 October 2026
Dear Richard, delighted to hear of the speedy and efficient service you have received from Ann during the early stage of the buying process. Things are moving on nicely as the survey has now been carried out. Hopefully things will move to a quick completion
5/5
GoogleReally helpful and knowledgeable company. Julie Prendergast, assisted me all the way and it was a pleasure working with her to sell my property. Highly recommend!
Agent replied · 28 August 2024
Dear Rachael, many thanks for providing a 5* review, Julie is a valued member of our team and will be encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe are buying a property through JWW Estate Agents. The team is always friendly and helpful, and respond quickly. Sarah Graham and Ann Stobbart are excellent. We have now been passed to the aftersales team and will hope for the same good service.
Agent replied · 28 August 2024
Hi Katy, thank you for your review and kind words.
5/5
GoogleJW Wood enabled my house selling process go very smoothly from the initial valuation & listing through to the obtaining of a buyer for my property. They generated a lot of viewings & kept me informed of the viewings & related feedback …
Agent replied · 28 August 2024
Hi Paul, thank you for leaving us such a great review.
5/5
GoogleThis is not the first time we have used JW Wood Estate agents. Every time their professionalism and attention to detail has been absolutely excellent. On this occasion, everyone we have dealt with has been so helpful - Geoff Graham, Sarah …
Agent replied · 28 August 2024
Thank you for coming back to use our services again, it is a great review.
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Agent replied · 8 October 2026
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. …
Agent replied · 8 October 2026
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Agent replied · 8 October 2026
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
5/5
GoogleVery nice and polite to deal with special Mrs Anne
Agent replied · 17 June 2024
Dear Sakip, many thanks for providing a 5* review, your comments are much appreciated. The transaction will now be handled by our after sales team through to completion
4/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank-you for your review, its very much appreciated.
1/5
GoogleIncompetent through and through. Exceptionally rude staff.
5/5
GoogleJ W Wood are a cut above the rest indeed
Agent replied · 15 June 2024
Thank you for your 5* review Duncan.
4/5
GoogleJulie Prendergast and her team were very helpful and made the selling process run smoothly.
Agent replied · 15 June 2024
Thank-you for your review, its very much appreciated.
5/5
GoogleSarah was really helpful and patient and has supported us through to making an offer, very pleased with the service
Agent replied · 15 June 2024
Dear Jordan, many thanks for providing a 5* review, it is very much appreciated. The transaction will now be handled by our after sales tram through to completion
5/5
GoogleHouse sold in under a week for asking price. Brilliant service from Ann and the team
Agent replied · 15 June 2024
Dear David, many thanks for providing a 5* review, it is most welcome. To have multiple viewings and offers at this time of year is quite an achievement and clearly proves how good the property is
5/5
GoogleThanks to Julie and Rose for all their help in getting us into our new home. They were really helpful and kept us up to date with status through the process
Agent replied · 15 June 2024
Dear Richard, delighted to hear of the speedy and efficient service you have received from Ann during the early stage of the buying process. Things are moving on nicely as the survey has now been carried out. Hopefully things will move to a quick completion
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
