Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJulie at JW Wood has been a joy to deal with, as have her colleagues in the sales team. Viewings were arranged efficiently and quickly. Queries were dealt with promptly. Julie is professional and personable and I would highly recommend this agent to potential purchasers.
Dear Rob, many thanks for taking the time to provide and excellent 5* review. Julie is an experienced member of our sales team and will e greatly encouraged by your comments
5/5
GoogleFantastic, extremely professional sales team. Julie & Sarah went above and beyond to ensure excellent communication throughout the process, answering our questions and updating us on viewings, progress and negotiations. Always readily …
5/5
GoogleHighly recommend JW Woods. Initially during the valuation process appreciated the Market research booklet and also the discussion of strategy for selling the house. This helped and was more than what we got from other estate agents when we …
Dear Michael, many thanks for providing a 5* review, your kind comments are very much appreciated. It just goes to show that all estate agents are not the same and we go that extra mile to ensure a deliver a start to finish service. The transaction will now be handled by our after sales team through to completion
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
GoogleThank you Sarah Graham for all the information I requested and your pleasant manner making a difficult time easier
Dear Beryl - many thanks for taking the time to provide a 5* review. I'm delighted that Sarah was a great help throughout the process
5/5
GoogleFantastic team from start to finish can't thank them enough
Dear Don, thank you for your 5* review, I’m pleased you have received excellent service from our team
5/5
GoogleAnn was very good at managing the initial stages of our purchase, keeping in regular contact.
Dear Andrew, many thanks for providing a 5* review, it is very much appreciated
5/5
GoogleI can’t express enough how Anne at woods has made this process so professional ,she has kept us in the loop every step of the way ,she has kept us up to date on every step and we fully trust her and woods to do the best job possible for us
Dear Amanda, thank you for providing an excellent 5* review. I’m delighted you have found our service professional and communication has been as expected
5/5
GoogleFriendly and very efficient service. Special thanks to Sarah for all her help. We have used JWW three times for house sales/purchases and always been very happy.
Dear Nicola, many thanks for providing a 5* review, your comments are very much appreciated. Returning clients are an integral part of our business once again recognising excellent service
5/5
GoogleWould recommend Woods in Consett as they did a great job for me. Unfortunately the same can't be said for the conveyancing solicitor they recommended. They were very difficult to get a response from "have more that 120 cases …
Thank you for your great review!
5/5
GoogleJwWood have been brilliant with communication etc.every step of the way in selling our property. I have no hesitation in recommending them. Anne Stobbart and of course the rest of the team in my opinion are outstanding, very professional, friendly and kept us informed on all issues. Thank you to you all.
Dear Carol, WOW what an amazing review. Thanks indeed for taking the time to express your views, your comments are much appreciated
5/5
GoogleRating only, no written review.
Thank you for your great review!
5/5
GoogleJulie Prendergast, Sarah Graham were very nice and helpful.
Dear Bruce - thank you for your review and in particular highlighting Julie and Sarah who are both an integral part of our Durham team
5/5
GoogleJulie from the sales team was extremely helpful and professional , customer service is excellent well done JW WOOD
Thank you for your great review!
5/5
GoogleCompliments to Ann and the team for a quick sale of our property. Efficient service and always there to help with any of our many questions. Thank you 😁 …
Dear Neale - many thanks for taking the time to provide an excellent review, it is appreciated. Ann is a senior member of the team and will be delighted by your comments
5/5
GoogleWe really can't fault the professionalism and service received from JW Wood during the sale phase of our property. Would definitely recommend.
Thank you for your great review!
5/5
GooglePleasant experience of buying a property with Sarah Graham at this Durham branch- at no point did we feel pressurised or rushed which we appreciated as first time buyers. Thanks.
Thank you for your great review!
5/5
GoogleOur experience with JW Woods has been fantastic so far, especially working with Julie, who has been incredibly helpful and informative throughout the whole process.
Dear Sarah - thank you for your excellent 5* review your comments are very much appreciated. Julie is a major part of our Durham team and will be encouraged by your kind words
5/5
GoogleThe staff at JW Woods couldn’t do enough to help us with the sale of our property. We’ve never sold a house before and their expert guidance and patients with all our questions was exceptional.
Dear Jonny - many thanks for your 5* review. Buying and selling can be a stressful time so I'm delighted to hear we have managed to make your journey stress free
5/5
GoogleJWW have been extremely professional and helpful in the process of selling our property. Communication has been very good, phone and emails. Particular shout out to Ann Stobbart for her help during this process in what could have a stressful process
Thank you for your great review!
5/5
GoogleI would certainly use JW Wood Estate Agents again and would definitely recommend them to anyone, Ann Stobbart (Senior Property Consultant ) has made the whole process so simple and easy to follow, Always there to give advice and keep …
Thank you for your great review!
5/5
GoogleThis is our first house move in 30 years. JW Wood have been very supportive, and have made the process as straightforward as possible. …
Thank you for your great review!
5/5
GoogleFabulous service from Julie Prendegast and the team at the Durham branch. Brilliant communication from start to finish and great sales result. She even managed to keep me calm during the process. HIGHLY RECOMMEND.
Dear Lynn - Julie is an experienced member of our Durham team and she will be delighted by your kind comments. Moving can of course be a stressful time so managing to keep you calm is a result in itself!!
5/5
GoogleReally good experience with JWWoods ,selling and buying within the week ! Jonathan Wheeler was very professional and approachable in valuing and preparing marketing material . The whole process being coordinated by Julie who was very …
Thank you for your great review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
