Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHighly recommend the Durham JJ Wood team have been…
The Durham JJ Wood team have been excellent throughout the process of selling and buying our house, Julie, Ann, Nicky and Jonathan have given us superb step by step advice on all aspects of the process, I would highly recommend J J Wood
A lovely review thank you and we are delighted that several of our team were able to contribute to a positive experience both in buying and selling.
5/5
TrustpilotI would highly recommend JWW
I would highly recommend JWW. Top class service from the beginning. Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people. Very grateful.
A lovely review thank you. We look forward to working with you again in the future.
5/5
GoogleBarbara and the team in jw wood have been fantastic ,i would definitely recommend them
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
TrustpilotFrom viewing to purchase
From informing us of the property for sale, arranging viewings to issuing the Memorandum of Sale, Nicky was pleasant, supportive and very efficient
Thank you for your feedback! We're delighted to hear that Nicky provided such pleasant, supportive, and efficient service throughout the process.
5/5
TrustpilotMy experience with JWW Durham has been…
My experience with JWW Durham has been excellent. Sarah Graham has acted very professionally and kept me informed of any progress in the process regarding the purchase with prompt action. Highly recommend.
Thank you for your kind words and recommendation! We're thrilled to hear Sarah provided you with professional and prompt service throughout your purchase process.
5/5
GoogleThe efficiency of this estate agency is top-notch. Thanks to Julie and everyone I contacted at the consett station.
Thank you for your kind words! We’re thrilled that our team, especially Julie and everyone at the Consett office, left such a positive impression.
5/5
GoogleRating only, no written review.
Thanks Andrew for leaving our Consett team a 5 star review. Let us know if we an assist again in the future.
5/5
GoogleGreat communication, constant updates and comfort in each steps. Feel valued and appreciated, we were served by Julie, located in Consett. We love the home and process has been so far, straight forward and quick. Thank you JW Wood
Thank you for your kind words! We're thrilled to hear you felt valued and appreciated throughout the process, Julie and the Consett team will be delighted to know they made your experience smooth and enjoyable.
4/5
GoogleClaire commination with me was very professional and supportive. I was able to reach when need be
Thank you for your feedback! We're delighted to hear that Claire's professional and supportive communication made it easy for you to stay connected when needed.
5/5
GoogleVery helpful and always available to answer any questions you may have.
Many thanks for taking the time to leave us a review. Wishing you the best.
5/5
GoogleExtremely pleased with the professional, friendly team at JW Wood, Consett. Very helpful indeed.
A lovely review thank you. Wish you the best.
5/5
GoogleI'm very happy with the way our sale/buying of our house went, it all happened so quickly. All the staff at Woods, especially Denise, were very professional but more importantly very friendly and understanding.
A great review thank you. We're always here if you need us for anything else.
5/5
GoogleExcellent service and exceptional team work. Special praise to Denise who has always been outstanding with clear and concise communication.
Denise will be delighted to read your feedback and we're sure the Consett team as a whole will be looking forward to working with you again.
5/5
GoogleThat's my 2nd house that JW Wood have secured the sale with the property been on the market less than 6 weeks. Massive thank you to the staff at the Consett branch who kept me updated with the sale progress. You did a great job ladies.
Thank you for your wonderful review! We're so pleased to hear you found our team professional and efficient throughout the process. It’s fantastic that we could secure a buyer for your property so quickly, and we’re excited to be helping you with the sale of another home.
5/5
GoogleI would just like to note how helpful the staff at the Durham branch have been this week, in particular Nicky Hall, who is one of their Property Consultants. …
We’re incredibly grateful for your detailed and thoughtful feedback! It’s wonderful to hear how Nicky and Sarah went above and beyond to assist you during what sounds like a busy and urgent time.
5/5
GoogleGreat experience, really thorough inspection with some great advice, delivered the report to us quickly after the inspection was carried out. Claire handled our enquiry super professionally and without complications. 👏 Great work from the team. …
Hi Rebecca. Thank you very much for leaving us a 5 star review. We look forward to working with you again in the future.
5/5
GoogleExcellent communication from JW Wood sales team. Julie kept me informed and updated with viewings, feedback and offers when selling my house. I found the whole team to be courteous, friendly, helpful and understanding. Great experience, …
Thanks for a lovely review, our Durham team were delighted to read your kind words.
5/5
TrustpilotI had great service from All at J W…
I had great service from All at J W Woods. From firstly purchasing my home through them. Julie who showed me around informing me of everything I asked. To the staff keeping me uptown date with my purchase. Again when I sold the property (I wanted the garden to build my new home in). Gary visiting and going through the sales procedure. Again, Julie bringing a seller to view and helping with the sale. Tony keeping me upto date with the seller this time. My whole experience was easy and smooth. Thank you to all staff at J W Woods
Thank you for your kind words, it's wonderful to hear that our team made your buying and selling experience smooth and enjoyable!
5/5
TrustpilotThe Darlington Team have been very…
The Darlington Team have been very helpful with me buying a property with lots of advise when not too sure about things.
Thank you for your kind words! We're so glad our Darlington team could assist you throughout your property purchase and provide helpful advice along the way.
5/5
TrustpilotJW Wood - Simply the Best
From the moment I contacted JW Wood, the level of service was excellent. Caitlin and Chris in particular went above and beyond to help us purchase our dream house - answering all of our queries both over the telephone and in person. Thank you to all of the staff that helped with our purchase.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with JW Wood. Caitlin and Chris will be thrilled to know they made such a positive impact and were able to assist you in purchasing your dream home.
5/5
TrustpilotPatient
Patient, friendly and very helpful throughout the process. The Darlington branch has been more than helpful with me being a first time buyer and would highly recommend. Cheers to the whole team!
Thank you so much for your kind words and recommendation! We're thrilled to hear that our Darlington team could make your first-time buying experience smooth and enjoyable.
5/5
TrustpilotThe Darlington Team are outstanding in…
The Darlington Team are outstanding in their professionalism. They have kept me informed of any developments at all times. Extremely courteous and friendly. It can be daunting having to sell or buy a property. The Darlington Team will do their utmost to put you at ease and assist with your very important financial and residential decisions and processes
Thank you for your kind words! We're thrilled to hear that our professionalism, communication, and support made your experience smooth and reassuring.
5/5
TrustpilotProfessional
Professional, attention to detail, friendly and great communicators are just some of the words I would use when describing JWWOODS. From the valuation onwards this has been a very very positive experience. Anne at Durham office is incredibly diligent and has been keeping me informed on every detail. I would highly recommend Woods for all of your buying and selling needs.
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with JW Wood, and we truly appreciate your kind words about our team.
5/5
GoogleLauren was very professional.
Thanks for awarding 5 starts to Lauren, she will be made up.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
