Trusted Agent profile
Verified
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDKH (Rickmansworth) have been the most friendly, delivery focused and responsive agents in the area. As a property owner who was on the market for quite some time (with multiple agents), DKH came in and delivered a first class service in a …
5/5
GoogleJoshua was a pleasure to work with. Extremely professional and provided us with everything we required to find our property. During the whole process he was always available and helped with anything we required. If you are looking for your next home in the area Joshua is the person to see
5/5
GoogleRating only, no written review.
5/5
GoogleJoshua has been friendly, professional and proactive throughout our property search. He really listened to what we were looking for and kept us updated with relevant opportunities. We’ve appreciated their help and wouldn’t hesitate to recommend them.
5/5
GoogleJoshua was absolutely fantastic throughout our experience. He was extremely helpful, professional, and genuinely made the entire process smooth and stress-free. In today’s property market, it’s rare, and so important, to have someone so …
5/5
GoogleGreat experience with Joshua here - responsive, matter of fact and ever professional.
5/5
GoogleBen and Joshua were punctual, very knowledgeable, and professional. They had a pleasant and approachable demeanor. I was very happy with their assistance throughout the purchase and valuation process, and I would definitely recommend them to my family and friends.
5/5
GoogleRating only, no written review.
5/5
GoogleHannah was amazing throughout the selling process, very supportive and informative. I would highly recommend Hanna very professional.
5/5
GoogleAmazing professional service from all the girls. Kept me up to date with everything, via texts, emails, phone calls. Vicky was my main point of contact. She was amazing, helped with any questions or concerns I had. Agreed sale went smoothly and is now in the hands of the conveyancing dept, who seem just as good.
Thank you for your kind words! We're thrilled to hear you had such a smooth experience with Vicky and the team, and we’ll ensure the conveyancing department continues to provide excellent service.
1/5
GoogleRating only, no written review.
We're truly sorry to hear that you feel you’ve had a negative experience. At JW Wood Durham, we strive to provide the best possible service, and we’d love the opportunity to make things right. … More
5/5
GoogleReally friendly and helpful. Barbara and the team were super efficient and always come back with the answers. Made the trials of home purchase a nice experience.
A lovely review thank you. We are very pleased that you had a great experience and were able to share it with us here.
5/5
GoogleThe staff are very helpful and pleasant to work with
Thank you for your kind words! We’re so glad you found our team helpful and enjoyable to work with, it means a lot to us.
5/5
TrustpilotVery supportive
Throughout the whole process have felt informed and kept up to date Denise has ensured timely follow up and feedback after viewings Supporting us with the processes involved for both selling & buying
Thank you for your kind words! We're thrilled to hear you felt supported and informed throughout the process. Denise will be delighted to know her efforts made a difference.
5/5
TrustpilotLauren Pike absolutely fab very nice…
Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars
Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.
5/5
GoogleReally great experience dealing with Sarah G from the sales team and then from Kelly M from the sales negotiation team. Both super efficient and professional. Thank you for all your hard work and support.
A lovely review for both Sarah and Kelly - thank you from both of them.
5/5
GoogleAnn is very good and incredibly helpful. Very friendly service at all times and everything was done in a timely manner! Would highly recommend!
Thank you for your wonderful feedback and recommendation, Ann will be delighted to know her friendly and timely service made such a great impression!
4/5
GoogleI've been very happy with the service that I've received from JW Woods Estate Agents regarding the sale of my sadly deceased Sister's flat and would have no reservations at all about using this firm in future. Adrian, Vicky and Chloe at the Chester le Street Branch have all been extremely helpful throughout.
Thank you for your kind words and trust in us during such a difficult time; Adrian, Vicky, and Chloe will be delighted to hear your feedback!
5/5
TrustpilotMy experience with JWW was incredible
My experience with JWW was incredible. Fiona and the whole team are amazing. They helped me from day one till now with everything. They cleared all my doubts immediately and updating me with everything.
Thank you for your amazing feedback! We're so pleased to hear Fiona and the team were there for you every step of the way.
1/5
GoogleRating only, no written review.
We're truly sorry to hear that you feel you’ve had a negative experience. At JW Wood Durham, we strive to provide the best possible service, and we’d love the opportunity to make things right. … More
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review for our Durham Sales Team.
5/5
GoogleI’m still waiting to fully close the deal with my new house, including exchanging contracts etc. But I just wanted to say that Nicky has been amazing throughout the initial …
Thank you for your kind words! We're thrilled to hear Nicky made the process smooth for you. Best of luck with the final steps, our after-sales team is excited to assist you!
5/5
GoogleAnn was fantastic and made the experience nice and easy for me, from viewing multiple properties to agreeing on a sale.
Thank you for your feedback, Ann will be delighted to know she made the process smooth and enjoyable for you!
5/5
GoogleAmazing and very helpful
Thanks Maria. Wishing you the best for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
