Trusted Agent profile
Verified
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAs someone new to the area, and having just relocated back to the UK, I have been so impressed with JWW and Ann Stobbart in particular. She listened to what I was looking for and made sure I was only offered viewings that were appropriate …
Thank you for sharing your experience, it's fantastic to hear that Ann went above and beyond to find the perfect property for your needs!
5/5
GoogleReally helpful and knowledgeable about the area, thanks Julie
Thank you :)
5/5
GoogleDenise and her team in the Consett branch, including Clare (the manager), Tracy (valuer), Julie and Jade have all provided excellent service. They have been outstanding in professionalism, very efficient and always cheerful and helpful. I would highly recommend Woods, Consett branch for selling your property. Thank you, all.
Thank you for your kind words and recommendation, Denise and the Consett team are thrilled to have made your experience outstanding!
5/5
GoogleI can’t thank Denise enough for the patience and help she has give my wife and myself while navigating the confusing world of house hunting. Always helpful, quick to respond and willing to answer any queries we had. Many thanks. D&J.
Thank you, D&J, for your kind words, helping you navigate the house-hunting journey was truly our pleasure!
5/5
GoogleFriendly and helpful Denise sorted everything out quickly thank you
Thank you for the 5 star review. Let us know if we can be of further assistance.
5/5
GoogleJWW were super helpful in organising my house purchase. So far they have been fast and efficient, constantly updating me with the information I need. Denise and Linda were especially helpful, and super friendly.
Thank you for your kind words! We're thrilled to hear Denise and Linda made your house purchase smooth and enjoyable.
5/5
GoogleAnn was extremely helpful when dealing with my offer on a house I viewed ..would recommend to anyone buying or selling a property
Thanks Chris for the review. Ann will be pleased that you were happy with her support. All the best.
5/5
GoogleBeing in the process of moving house for the sixth time, I am very aware of how fraught and stressful this exercise can be. However, as a buyer, I have found JW Wood and in particular, Nicky, my main contact, to be unfailingly helpful and informative.
Thank you for your kind words, it's wonderful to hear that Nicky and the team at JW Wood were able to make your moving process a little less stressful!
5/5
GoogleAnn was extremely helpful when dealing with my offer on a house I viewed ..would recommend to anyone buying or selling a property
Thanks Chris for the review. Ann will be pleased that you were happy with her support. All the best.
5/5
GoogleBeing in the process of moving house for the sixth time, I am very aware of how fraught and stressful this exercise can be. However, as a buyer, I have found JW Wood and in particular, Nicky, my main contact, to be unfailingly helpful and informative.
Thank you for your kind words, it's wonderful to hear that Nicky and the team at JW Wood were able to make your moving process a little less stressful!
1/5
TrustpilotI would never buy a house again from this estate agent …
I would never buy a house again from this estate agent ! From complete lies in the process to even finding out from the seller the same poor experience! It has been shambolic… it has been on occasions intrusive …a key point is use Darlington branch but the sale is supervised by Durham .. staff quoted “we aren’t trusted” Best of luck to sellers and buyers mine took 7 months and felt I need to placate to ensure it was successful … very stressful indeed !
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the challenges you faced during the process. This is not the level of service we strive to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and address the issues you’ve raised. Please feel free to reach out to us directly so we can work towards a resolution.
5/5
GoogleFrom our house going live on the various property web sites we had a firm offer to purchase within 6 days which was accepted the next day. Vicky Milligan and Chloe Rodgerson have kept us informed of progress and details in a friendly and professional manner. Thank you.
We are very grateful for the positive review and are pleased that both Vicky and Chloe were able to offer you a great service.
5/5
GoogleExcellent customer care, Kaitlyn Marshall looked after us very well!
Thank you for your feedback, it's great to hear that Kaitlyn provided you with excellent care!
5/5
TrustpilotSuper service
Great service from valuation to sale to agreed sale ...kept informed and very efficient
Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.
5/5
GoogleMartyn and his team have been great. Special mention to Stacey. Very informative and proactive and kept in close contact with any questions or queries. Very professional. Thank you.
Thank you for your lovely review! We're so pleased to hear that Martyn, Stacey, and the team provided you with a professional and proactive service. Your kind words mean a lot to us, and we’re glad we could assist you every step of the way. Thank you for choosing JW Wood!
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review for our Durham Sales Team.
1/5
GoogleRating only, no written review.
We're truly sorry to hear that you feel you’ve had a negative experience. At JW Wood Durham, we strive to provide the best possible service, and we’d love the opportunity to make things right. … More
5/5
GoogleBeautiful people . Pleased they’re helping me. Couldn’t wish for anything better.
Haha what a lovely review! Wishing you a lovely sunny weekend.
5/5
GoogleAnn Stobbart has been extremely professional and efficient in getting our purchase across the line. Would thoroughly recommend.
A lovely review thank you. We are very pleased you were able to secure your wonderful new home.
5/5
GoogleAnn was fantastic and made the experience nice and easy for me, from viewing multiple properties to agreeing on a sale.
Thank you for your feedback, Ann will be delighted to know she made the process smooth and enjoyable for you!
5/5
GoogleAmazing and very helpful
Thanks Maria. Wishing you the best for the future.
5/5
GoogleI had a wonderful experience with Ann who has dealt with all enquiries promptly and kept me up to date as the process went on. Thank you!
Thank you for your kind words! We're so glad to hear that Ann provided such prompt and attentive support throughout the process. Keeping you informed every step of the way is always our goal. We truly appreciate your feedback, thank you!
5/5
GoogleFrom the start of our house sale all the way through, Martin from JW woods as well as the ladies in the office, have been impeccable, very friendly, reassuring and kept me up to date every step of the way. They have sold our property within …
Hi Adele, Thank you so much for the kind review!! … More
5/5
TrustpilotHighly recommend the Durham JJ Wood team have been…
The Durham JJ Wood team have been excellent throughout the process of selling and buying our house, Julie, Ann, Nicky and Jonathan have given us superb step by step advice on all aspects of the process, I would highly recommend J J Wood
A lovely review thank you and we are delighted that several of our team were able to contribute to a positive experience both in buying and selling.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
