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★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
2017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust completed on my first buy to let today it's taken a wee while to get this over the line !. Abbie has just been great she replies super quick to emails ,so professional but also so …
A lovely and detailed review thank you! Abbie loved reading your review and said it was a pleasure working with you.
5/5
GoogleWhat a fantastic friendly, professional and caring Team. From Initial enquiry to memorandom of sale everything has been effortless and the team so helpful. Denise, Julie and Linda who showed us round the properties are a true asset to the …
Thank you so much for your wonderful review! We’re thrilled to hear that you found the team to be friendly, professional, and caring throughout the process. Denise, Julie, and Linda will be delighted to know how much their efforts meant to … More
5/5
GoogleMy experience with the staff at JW Woods Consett has been very pleasant indeed . The staff are efficient, helpful and exceptionally friendly and professional. I was never made to feel I was bothering them with things I didn’t understand, …
Thank you for such a wonderful review! We're delighted to hear our Consett team made your journey so smooth and supported. Your recommendation means so much to us!
5/5
GoogleSOLD WITHIN 24hrs Can’t thank all the staff enough at your Consett branch for their excellent …
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our Consett branch and especially Julie, she’ll be delighted to know she made such a positive impact.
5/5
GoogleThe viewing was organised swiftly and professionally carried out - the agent was very pleasant and helpful. …
Thank you for your kind words and recommendation, Jade and the team are thrilled to have made your experience excellent!
5/5
GoogleMy house has recently been sold, within a month of listing with JW Wood. I have been very impressed by the service received from the Consett office throughout this time. The valuation and photos were completed efficiently by David and a …
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had such a positive experience with our Consett office. David, Denise, and the entire team will be delighted to know their efforts made the process … More
5/5
GoogleAs first-time buyers, my boyfriend and I were feeling a bit overwhelmed by the whole process. From the start, Jade Simpson was an absolute lifesaver! She was incredibly supportive, patient, and always available to answer any questions we …
Thank you so much for your kind words, helping you find your dream home was an absolute pleasure, and I’m thrilled to have made the process smooth and enjoyable for you both!
5/5
GoogleWhat can I say? First class service from start to finish. Every one of the staff I have met have been nothing but brilliant; from David the valuer to Denise my local contact - all have gone above and beyond. What I particularly like is the …
Thank you so much for your wonderful feedback! It’s fantastic to hear that David, Denise, and the rest of the team made the process seamless for you. We’re delighted we could take some of the stress off your shoulders.
5/5
GoogleDenise Peace from the Consett branch showed me around the property & what a lovely bubbly friendly lady she was. She gave me plenty of time to look around without feeling pressured & answered …
Thank you for your kind words! We're thrilled Denise made your viewings so enjoyable and pressure-free, your recommendation means so much to us.
5/5
GoogleI’m in the process of buying our first home and JWW have been absolutely brilliant! My interactions with Clare Richardson and Jade Simpson have always been very informative, clear and super friendly! I’ve been kept up to date with every …
Thank you for your wonderful review! We're so glad Clare and Jade have made your first home-buying experience smooth and enjoyable, best of luck with your new home!
5/5
GoogleJWW Consett - A truly tremendous team that deliver an organic, welcoming, happy and most-of-all patient & professional service. Denise Peace and her team have excelled in helping with what I needed and continue to be proficient in every …
Thank you for your kind words and trust in JWW Consett, we’re thrilled to have made your relocation a positive experience!
5/5
GoogleWe’d like to say a huge thank you to JW Wood for their brilliant service and support with the quick sale of our house. In particular, we want to thank Denise Peace for keeping us updated daily with viewings and progress, her communication …
Thank-you for the great review Susan, the team are always happy to help. We hope your sale progresses smoothly.
5/5
GoogleWe bought from woods and the after sales team. Especially Dawn C. Was by far the most motivated helpful person I have come across. I thank you for all your help, you contacted me on a weekly basis, informing me on the progression of the sale of my property and purchase from you. If I had any questions you were very helpful and if you didn't know the answer you would find out and you would ring me to let me know the answer. I don't leave reviews unless they are worthy and you are worthy. Thank you for everything you did. You made this process very easy. Rich
Thank you so much for your amazing review, Rich! We’re thrilled to hear how helpful and motivated Dawn was throughout your property purchase and sale. Wishing you all the best!
5/5
GoogleI would like to say a great big thankyou to JW woods estate agents team, from Gary coming out to value my property and sorting all the pictures etc out, and also katliyn who has been very professional, very thorough and kept me updated with everything. Thankyou JW WOOD. Darren Crang
Thank you so much, Darren, for your kind words! We're thrilled to hear that both Gary and Katliyn provided you with such a positive experience. It was a pleasure assisting you, and we’re so glad we could help
5/5
GoogleI've had a fantastic experience letting my properties with Paige and the JW Wood team at the Darlington branch over the past years and have nothing but the highest praise for them. Any issues I've had, have been handled promptly and efficiently alongside wonderful customer service. They even found me a great builder when one of my rentals needed a renovation. Paige, Gill, Fiona and the team have been an absolute pleasure to work with and I'll certainly be letting more properties with JW Wood in future! A***
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Paige, Gill, Fiona, and the Darlington team have provided excellent service and support, making property management seamless for you.
5/5
GoogleFrom my first phone call with JW Wood, all of the staff were extremely helpful and made the process of viewing and putting in an offer painless. Chloe and Vicky in the office were wonderful to deal with, and Chris made viewings of the property informative and helpful. Cannot recommend this estate agent enough - super professional and friendly.
Thank you so much for your wonderful review! We’re thrilled to hear that our team was able to make your experience a smooth and positive one. Chloe, Vicky, and Chris will be so pleased to know their efforts were appreciated, and it’s fantastic to see their dedication recognised.
5/5
GoogleProperty surveyed by Adrian and indicated that it was a desirable property and identified a target price. Returned quickly too obtain detail, take photo’s for sale preparation. Only negative observation is that it took two weeks to prepare presentation for marketing. On the positive side, the property detail, photographs and description were superb, extremely professional. This attracted very quick response from prospective buyers resulting in the first people through the door putting in an excellent purchase price. The three consultants, Jill, Vickie and Chloe, provided updates and communication and able to answer all my queries. JW Wood certainly delivered on their promises.
Thank you so much for your kind words! We're delighted to hear you were pleased with the property details and the quick results. We appreciate your feedback regarding the presentation turnaround time, and we're always working to improve our efficiency. We're thrilled JW Wood delivered on our promises!
5/5
GoogleJW Wood had a property advertised which interested me.I was shown around the property by a lovely lady called Julie.Not only did she have all details of the property. She also had knowledge of the area it was in. I then dealt with Kerry regarding my offer's of purchase. She kept me informed throughout the negotiations of purchase. Later calling to inform me I was successful. First class service from my first contact and is still on going throughout my purchase. Thank you ladies. Thank you JW Wood.
We will make sure Julie our Accompanied Viewer sees your kind words, Mr Massey. She is indeed a real asset to our team, as is Kerry. Thank you for the 5 star review.
5/5
GoogleMy experience of dealing with the team in Bishop Auckland has been a-maz-ing!; from the initial "walk-round" of the property with Martyn to the day-to-day dealings with Amanda, Elizabeth and Barbara in the office, who were handling the …
Hi Karen Thank you do so much, What a great review! … More
5/5
GoogleI simply can't fault the sales team at J W Wood. From the initial valuation visit though managing the publicity and viewings to negotiating the offer we eventually accepted they have been incredibly professional, very friendly and extremely …
Thank you for your wonderful review! We’re thrilled our team’s professionalism, friendliness, and hard work made a difference in selling your property. It’s been a pleasure supporting you through this journey, and while we’re excited for … More
5/5
GoogleExcellent service from the word go. Jonathan was such a great help when he came to value our property and gave us some great advice, he went above and beyond helping us with a property we were looking to buy. We were then handed over to …
Thank you for your glowing review! We're thrilled to hear Jonathan, Julie, and the team made your experience seamless and successful, congratulations on the quick sale.
5/5
TrustpilotFantastic team
Fantastic team - informative, helpful and strives to do the best for clients. Julie and Ann are both lovely
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team informative, helpful, and dedicated to doing the best for our clients. Julie and Ann will be delighted to know they made such a positive impression, they truly are amazing! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support you! 😊
5/5
GoogleExcellent service from Joshua Roston at DKH, he was extremely helpful, polite and professional. I thoroughly recommend him and DKH.
5/5
GoogleDKH have been professional throughout the process. Hannah in particular has been extremely efficient and helpful and has always been willing to extended support to us.
Thank you Karna, we were all delighted to help you find your new home in Croxley!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
