5/5
GoogleExcellent service from Joshua Roston at DKH, he was extremely helpful, polite and professional. I thoroughly recommend him and DKH.
Trusted Agent profile
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleDKH have been professional throughout the process. Hannah in particular has been extremely efficient and helpful and has always been willing to extended support to us.
Agent replied · 24 August 2026
Thank you Karna, we were all delighted to help you find your new home in Croxley!
5/5
GoogleVicky Milligan at JW Wood was super helpful in the sale of our late Aunts bungalow. She took care of the stressful stuff for us. Many thanks
Agent replied · 24 March 2026
Thank you for your kind words! We're thrilled Vicky could make the process smoother for you during such a challenging time.
5/5
GoogleI would highly recommend jwwood estate agent. The staff were amazing and couldn't help enough. All lovely and work very hard. Nothing was to much trouble. I'd recommend them to anyone.
Agent replied · 24 March 2026
Thank you so much for your glowing recommendation! We're thrilled to hear our team went above and beyond to make your experience seamless, your kind words mean the world to us!
5/5
GoogleExcellent service from JW Woods, especially Vicky who helped us along the way and keep us informed with the information we needed to know, Brilliant and Thank You.
Agent replied · 24 March 2026
Thank you for your excellent review! We're delighted to hear that Vicky and the JW Woods team provided brilliant service and kept you well-informed throughout the process.
5/5
GoogleGreat service, was always on hand to assist with our house move. Answered all questions and they were able to chase up any queries we had. Big thanks to Dawn, Amanda and Barbara Thanks again for everything
Agent replied · 12 November 2025
Thank you for your kind words! We're so glad Dawn, Amanda, and Barbara could assist you every step of the way, wishing you all the best in your new home!
5/5
GoogleExcellent Service from Julie out of the Durham office. As a first time buyer I found her very open, honest and helpful throughout the whole process. She always kept me in the loop. Would recommend.
Agent replied · 23 September 2025
Many thanks for the lovely and detailed review for Julie. She will be delighted to read your comments.
1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the contrary, she creates and leaves you with problems that she never solves. And then flips blame on you. I’ve lost so much money thanks to her and my house has irreparable damages. This agency is not to be trusted. Not as a tenant. Nor as a landlord.
Agent replied · 18 July 2026
Hi Blanca It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had no void periods. You recently moved back in and have for the first time raised that you are not happy with me which is disappointing but I clearly respect your views. Your tenants left the property in excellent condition, they fully painted the inside of your house 2 years ago at no cost to yourself and paid for an end of tenancy clean for you to move back into which they didn't need to do. I sent you a 600 page report at the end of the tenancy which flagged a few areas for the tenants to rectify but it was very minor. All the areas you flagged as being damage were in my opinion wear and tear over the 7 years. I visited you twice in your property to go through all of these areas to ensure we both fully understood each others views. 4 Trades people that we sent to your property all agreed that all of the areas you raised were wear and tear and would be expected over the time you have had your property rented out. We acted on your instruction to propose a deduction from the tenants deposit for all of the areas that you perceived as damage. As I mentioned to you on numerous occasions they have the right to challenge this and ultimately the DPS will make an impartial decision. This will ultimately determine whether any money is taken from the deposit and returned to you so you will not be out of pocket if they decide this is the right outcome. This is not us blaming you it is the process that all Landlords and Tenants follow to achieve a fair outcome for all and is most importantly decided upon by the DPS not us. I advised you yesterday that your case was being looked into pending a decision so it is disappointing that you feel the need to write it in this way as a scam but clearly respect your views. All of the 4 Tradespeople reached out to you some time ago to see if you wanted to pay for any of the work that you deemed as damage, you haven't instructed any of the work so not really sure what costs you are saying you have incurred but please keep the receipts if you have appointed your own tradespeople as you will need these if the DPS wish to see proof you have had the work done. Since you first reported that you weren't happy with our last checkout report, I have communicated with you over 60 times in a month to try and explain the position. You later filed a complaint which we responded to within 48 hours with a detailed 4 page written response on all of the points raised. We sent this to you on 27th August, we also advised you that if you are still not happy with our response you can take your points to the Property Ombudsman who would impartially listen and investigate your concerns, as you are aware as things stand today you have neither responded to our letter nor followed up on our suggestion to contact the Ombudsman which [after reading your review] is really confusing but again, your decision. I thank you for giving me the opportunity to manage your property and wish you many happy years living there!
5/5
GoogleSarah had been great for us. We bought our dream house in Cambridge and Sarah have been so patient and helpful. 😃 …
Agent replied · 18 July 2026
Hi Mango Its always so nice to be part of an experience where customers view, purchase and finally move into their dream home!! I've loved every minute of helping you through this experience and wish you many happy years in Cambridge :) Sarah
5/5
GoogleWe’ve found ourselves dealing with a number of estate agents recently and I can honestly say JW Wood has been the best by far. So efficient and keeping us updated. Vicky was so pleasant and truly made us feel cared for in the process. Such a smooth process.
Agent replied · 9 December 2024
Thank you for your review, it is very appreciated.
5/5
GoogleHad a Brilliant experience with JW WOODS in Chester le street. Dealt with Chloe & Abbie throughout the sale of my house. They were amazing, keeping me updated in all areas . What lovely lasses. I would definitely recommend JW woods in Chester le street . Had the best ever time selling my house with this lovely team helping me. Thanks loads
Agent replied · 8 May 2026
What a lovely and positive review thank you. We are grateful for the recommendation and it was a pleasure working with you.
5/5
GoogleI am sharing my experience of dealing with JW Wood Estate Agents, Chester le Street as a recent vendor. I cannot fault the service I have been given from the initial contact and valuation of my property to the speedy reaction once it officially went on to the market. From the start, each member of the team I came into contact with were approachable and friendly, gave me excellent advice and comprehensive information relating to the property market in general in the area where I live. Staff have also provided step by step assistance through the process. This has all gone to prove that I made the right decision in putting the marketing and selling of my property in to their very capable hands. Communication has been excellent and I delighted to confirm that my property has sold very quickly - subject to contract, of course!
Agent replied · 8 May 2026
What an amazing and detailed review, thank you! We really appreciate the feedback and we are sure our team at Chester le Street will love reading your comments.
5/5
GoogleWe recently sold our property with JW Wood. The experience was as smooth as a house sale can ever be. The team had great communication throughout (including when people were on leave). We felt well supported in all aspects of the process. Having to conduct the sale remotely from the other end of the country is was great to know the team had our back. Chloe and Caitlin in particular were both outstanding!
Agent replied · 8 May 2026
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that the process went smoothly and that our team, especially Chloe and Caitlin, provided the support and communication you needed.
5/5
GoogleI found dealing with JW Woods in my purchase and later sale an easy and straightforward process. They are friendly and efficient. I appreciated the regular updates on the local property market too. A big thank you to Vicky Milligan at the Stanley office who guided me through both transactions, keeping me informed and updated. All staff I encountered at JW Woods were great. Thank you to you all.
Agent replied · 8 May 2026
Thank you for your wonderful review! We're delighted to hear that Vicky and the team made both your purchase and sale smooth and straightforward. Your kind words mean so much to us, and we’re thrilled you found our updates helpful. Wishing you all the best.
5/5
GoogleIncredibly polite, courteous and honest team of staff. All matters dealt with efficiently and promptly. Definitely had our best interests at heart and dealt with us on a personal level. Vicky Mulligan and the team, thankyou very much for all your hard work and quick responses. You have all contributed to our journey with JW WOOD. Would definitely recommend them.
Agent replied · 27 July 2025
Thank you so much for your wonderful review! We're thrilled to hear that Vicky and the team were able to assist you efficiently and with a personal touch. Your kind words mean a lot to us, and we're so grateful for your recommendation. It was an absolute pleasure supporting you on your journey with JW Wood.
5/5
GoogleI couldn't have asked for a better service. Julie, at JW Woods has been amazing during the process of selling my house. She had exceptional market knowledge, communicated with me regularly, was very efficient and supportive and showed …
Agent replied · 16 September 2026
What a fantastic review, thank you! Julie will be thrilled to receive your high praise and we are grateful for the 5 stars awarded. Wishing you the best.
5/5
GoogleI’m still waiting to fully close the deal with my new house, including exchanging contracts etc. But I just wanted to say that Nicky has been amazing throughout the initial …
Agent replied · 31 May 2026
Thank you for your kind words! We're thrilled to hear Nicky made the process smooth for you. Best of luck with the final steps, our after-sales team is excited to assist you!
5/5
GoogleAs someone new to the area, and having just relocated back to the UK, I have been so impressed with JWW and Ann Stobbart in particular. She listened to what I was looking for and made sure I was only offered viewings that were appropriate …
Agent replied · 11 May 2026
Thank you for sharing your experience, it's fantastic to hear that Ann went above and beyond to find the perfect property for your needs!
1/5
GoogleCommunication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and …
Agent replied · 11 May 2026
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the application process and understand how frustrating this must have been for you. … More
1/5
GoogleHad a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they …
Agent replied · 31 May 2026
Thank you for sharing your experience. First and foremost, we want to sincerely apologise for the inconvenience and frustration caused during your recent property viewing. We completely understand how disappointing it must have been, … More
5/5
GoogleJulie Prendergast was amazing in the Durham Office. After a terrible experience with another sale falling through at the last minute with a different durham based estate agent, Julie understood my worries going into another sale. She kept …
Agent replied · 24 October 2024
Hi Abby, thank you for your kind words and for sharing your positive experience.
5/5
GoogleRecently, tenancy issues have been resolved swiftly and with ease, much of this can be attributed to Lauren in the Durham Lettings Team, who has been very attentive and personable when helping our house with renovations - especially grateful for being kept in the loop.
Agent replied · 16 September 2026
A personal thank you from Lauren for a great review and the 5 stars.
5/5
GoogleReview 1 5 stars to JW Wood Estate Agents. Second dealing with them this year and can only wish to have more of them in the future. Top professionals - Gill, Helen, …
Agent replied · 16 September 2026
A double review in one! Many thanks for taking the time to write about your experience with our Durham team.
5/5
GoogleThank you Julie Prendergast for your assistance in our recent purchase of a property. You professionally kept us informed in every stage of the negotiations.
Agent replied · 16 September 2026
Love the review, thank you very much! Julie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
