Trusted Agent profile
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★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had our house on the market with another agent for six months and were left disappointed and frustrated with the service. Within two weeks of being with JW Wood we had secured three offers one of which is now progressing. Julie, Ann and …
What a fabulous review, thank you! We are grateful for the opportunity to work with you and are confident we will get your sale completed just as soon as possible.
5/5
GoogleAnn was excellent and very fast. Would recommend
Thanks Jonny. Speak soon.
5/5
GoogleExcellent service from Ann Stobart and Geoff Graham.Nothing was too much trouble for them and I have been kept fully informed throughout the process.The best agents I have ever used.
A lovely review and thank you for the 5 stars!
5/5
GoogleI recently instructed JW Wood to sell my house in Durham. From initial contact through to very quickly reaching the sale agreed stage, everything has been handled in a very professional, supportive & friendly manner by Julie and her team. …
What a comprehensive review! A huge thanks for taking the time to leave such positive feedback.
5/5
GoogleI am in the process of purchasing a buy to let property in Durham and Ann Stobbart was my main point of call at J W Wood Estate Agents. Ann was great to deal with, friendly, helpful and efficient. She was extremely reliable and followed …
Hi Nicholas, many thanks for leaving a great and detailed review. We appreciate the recommendation and wish you the best for the future.
5/5
GoogleI dealt with Julie from Woods and she was extremely helpful and made the process so easy for me as a first time buyer.
Thanks for the review and we are pleased that Julie was able to assist.
4/5
GoogleI had a fantastic experience consulting with both Julie and Ann as property consultants from the very start. Their communication and responsiveness were excellent, keeping me informed at every stage of the process and ensuring everything went smoothly. Their expertise and patience were truly appreciated. Thank you for all your help!
Hi Charlotte. Thanks for leaving a review for both Julie and Ann at our Durham office. We are delighted you were happy with the service you received.
1/5
GoogleThink twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge …
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear … More
5/5
GoogleAnn was fantastic always easy to reach, friendly and helpful.
Hi Laura. Thank you for leaving a review for Ann at our Durham office. We will continue to update you as we progress with your purchase. If we can help in any way please let us know.
4/5
GoogleJW Wood's have managed my properties for over 20 years. This is the first time Wood's have sold a property for me and there was no marketing required as the tenants were the buyers. Overall the process was smooth. However I live overseas …
Thank you so much for your loyalty over the past 20 years and for taking the time to share your experience. We’re truly grateful for your trust in JW Wood to manage your properties and now assist with your property sale. … More
4/5
GoogleThis has been a very sunny smooth process. Good service.
Good morning James. Thanks for taking the time to leave us a review. We hope to work with you again in the future.
5/5
GoogleStaff have been very supportive and speedy in their handling of the the viewing and offering process.
Thanks Jordan for leaving us a 5 star review
5/5
GoogleSelling our house. Excellent service, JWW Wood arranged an impressive number of viewings and helped us to find a buyer for our home. Julie Prendergast and her team were always available to answer our questions and to keep us informed on progress.
Many thanks for the great review. Best wishes for the figure.
5/5
Googlefrom start to finish they have been spot on thanks to jwwoods
Thank you Mr Cossey for taking the time to leave us a 5 star review.
5/5
GoogleI have no hesitation in recommending the services of JW Wood Estate Agents of Durham.to handle the sale of my property. The Sales Manager Jonathan Wheeler, professionally dealt with the initial …
Ann and Jonathan were both equally pleased to read your review and pass on their gratitude for a 5 star rating.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review :)
5/5
GoogleI am absolutely thrilled to be working with Ann and her brilliant team in the purchase of a property for a family member. The experience we've had so far is way beyond our expectation. We have been kept up to date with the process and always receive a swift response to any queries. We feel safe and in good hands. Thank you Ann.
Thank you so much for your wonderful feedback and kind words. We’re absolutely delighted to hear that your experience working with Ann and her team has exceeded your expectations. … More
5/5
GoogleExcellent communication and service throughout from Sarah and Jonathan. Thank you both.
Thank you for a great review.
5/5
GoogleWith their local knowledge, experience and expertise they provided numerous viewings, offers and an acceptance in under three weeks. They were friendly, polite and very professional all the way from initial Market Appraisal through to …
Thank you for a brilliant 5 star review. We look forward to working with you again in the future.
5/5
GoogleI could not be happier with the service I have received from JW would. From the beginning of the process with evaluation with Jonathan and then promoting and selling the property with Julie, Sarah and Ann, I have felt supported and …
A very detailed review and thank you for highlighting our team members who stood out to deliver you great service. Wishing you a Merry Christmas and a Happy New Year.
5/5
GoogleI have appreciated the ready and prompt assistance from Woods, from the very beginning to where we stand now. Their staff are expert and prompt and understanding, the last quality which I especially value because it is fifty years since I …
A fantastic review and full of detail. Ann and Jonathan will be particularly pleased to read your kind words.
1/5
GoogleDreadful student rented accommodation. Multiple issues - problems photographed before students moved in. No double-glazing. Excessive mould on curtains caused one student to end up in hospital with pneumonia. Hospital acknowledged the …
We are very sorry to hear you have not had a great experience with a student property. If we can assist in any way please email our Lettings Manager Ashley using lettings@jww.co.uk.
5/5
GoogleReally good communication, very nice and easy people to work with. Very efficient and secured an offer in a very short space of time.
And who says estate agents arent all nice!? Very grateful for the review thank you.
5/5
GoogleGreat service from JW Wood with house rental. Spoke to Lauren who was able to sort out everything very quickly.
Thanks for leaving a great 5 star review. Lauren was delighted to read your comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
