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JW Wood estate agents in Durham, Consett, Darlington and 2 more

4.8

★★★★★ Excellent

3,000 reviews across 7 offices and 4 platforms

jww.co.uk

JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,751

Reviews on Google

All 7 offices

Facebook logo

3.3 / 5

19

Reviews on Facebook

All 7 offices

Yell logo

4.8 / 5

22

Reviews on Yell

Business-wide

Trustpilot logo

208

Reviews on Trustpilot

Business-wide

Our offices

JW Wood's seven offices, most reviewed first. Each has its own page.

Latest reviews from every JW Wood office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

25.10.2025 we met Tracey from JWW. My sister and I had lost our mam recently, and unfortunately part of saying goodbye also includes the sale of her home, part of our lives for the last 30 years. …

Donna · 3 November 2025 · JW Wood Consett

Agent replied · 13 May 2026

Thank you, Debbie and Donna, for sharing such a heartfelt review. We're deeply sorry for your loss and truly touched that Tracey could provide the warmth, empathy, and support you needed during this difficult time. We'll make sure to pass on your kind words to her. Thank you for trusting us with such an important part of your journey.

5/5

Google

Hi. This could have been a really stressful process for the us as we are not from the area but Denise has been wonderful in her communication and advice and we both …

Paul · 3 November 2025 · JW Wood Consett

Agent replied · 13 May 2026

Thank you, Paul and Deb, for your kind words, Denise and the team are thrilled to have made your remote sale experience smooth and welcoming, Lancashire twang and all!

5/5

Google

JW Wood have were so helpful during our house purchase. Special thanks to Kaitlyn Marshall who helped me with issues I was having with my ID checks. I raised the issue with Kaitlyn, and she managed to resolve it for me very quickly. She was very prompt when responding to me and was so helpful and friendly. Nothing was too much trouble. Thank you for making the process easy, and carry on doing a great job. It makes a big difference :)

Genna · 1 November 2025 · JW Wood Darlington

Agent replied · 12 December 2025

Thank you so much for your kind words, Kaitlyn will be thrilled to hear how much her prompt and friendly support made a difference during your house purchase!

5/5

Google

We have been dealing mainly with Lucinda in our search for a bungalow. She has been so helpful in responding to our questions about different aspects of the purchase, and also chasing up issues with the vendor. She even followed up on one enquiry at home. I have no hesitation recommending JW Wood for their care and attention to detail throughout the sales process. Thank you Luci.

Linda · 1 November 2025 · JW Wood Darlington

Agent replied · 12 December 2025

A lovely and thoughtful review thank you! Wishing you all the best in the future.

5/5

Trustpilot

Wonderful service

Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!

Steve · 30 October 2025 · JW Wood Durham

Agent replied · 24 December 2025

Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you, thank you for choosing us.

5/5

Trustpilot

Wonderful service

Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!

Schtaeve · 30 October 2025 · JW Wood Chartered Surveyors

Agent replied · 26 November 2025

Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you, thank you for choosing us.

5/5

Google

Nikki from JWW was so nice to speak to, get me informed and was approachable I only wanted to deal with her putting in my offer and getting accepted. I’ve come across so many others who seem disinterested, almost offended by your offer and make you feel quite negative but Nikki makes the whole process enjoyable and positive.

Sarah-Jane · 29 October 2025 · JW Wood Durham

Agent replied · 12 November 2025

Thank you for your kind words! We're thrilled to hear Nicky made your experience so positive and enjoyable. We'll be sure to share your feedback with her!

4/5

Google

I felt that the viewing process was handled with some apathy and borderline disinterest. However, unlike other agents I’ve dealt with over this period, the offer process was simple and efficient, and I’ve been advised effectively and efficiently every step of the way. Would recommend.

Tom · 29 October 2025 · JW Wood Durham

5/5

Google

I found Martin to be extremely helpful and very positive in making my sale more efficient and more satisfying for me . He's helped me so much . My appreciation to both him and his team. Thankyou All.

Nora · 29 October 2025 · JW Wood Bishops Auckland

Agent replied · 16 April 2026

Many thanks for taking the time to leave our Bishop Auckland team a lovely review. We will be sure to pass on your kind words.

5/5

Google

THANK YOU !! - I wanted to take a moment to share some feedback on the team I had the pleasure of working with at the Rickmansworth office. From the very start, Ben and Joshua were a delight to deal with. They were approachable, friendly, and did everything they could to secure a buyer for my home. Their professionalism and effort really stood out during the process. A special mention must go to Hannah, the sales progressor. She is truly incredible - fast, efficient, and completely on the ball. I quickly realised I had met my match in someone who works at the same pace & speed as I do! Hannah is an absolute asset to DKH, and I have no doubt she goes above and beyond to keep everything moving smoothly for her clients. Selling or buying a home is never easy, and the DKH team work tirelessly in the middle, balancing everyone’s needs and expectations. They did a fantastic job for me, and I’m truly grateful. If you’re reading this and unsure which agent to choose, I wholeheartedly recommend giving DKH a try. While I know they have a Watford branch too (which I didn’t personally deal with), it’s clear the teams work well across offices. A big THANK YOU to all at DKH Rickmansworth - you made a challenging process so much easier!

Samantha · 24 October 2025 · JW Wood Darlington

Agent replied · 24 August 2026

Thanks Samantha! We're over the moon we were able to be the agent to finally get your house sold! Your comments have been passed on to the whole team and we look forward to working together again in the future!

5/5

Google

We recently sold our home and bought our new one through DKH Estate Agents, and I can’t recommend them highly enough. Ben oversaw everything from start to finish and managed the entire process with professionalism and care, nothing was ever too much trouble. Joshua efficiently handled all the viewings, so we didn’t have to worry, and Hannah was excellent at making sure everything went smoothly from the sale agreement through to exchange and completion. The whole team worked seamlessly together and made what could have been a stressful experience feel straightforward and well-managed. A brilliant team who genuinely care about their clients, would absolutely recommend DKH to anyone buying or selling.

Peter · 24 October 2025 · JW Wood Darlington

Agent replied · 24 August 2026

Thanks Peter! We're delighted to have helped you and Michelle find your dream home here in Rickmansworth.

5/5

Google

DKH managed my rental house and also helped in selling it off eventually. Very professional team, gave me the right advice and kept me informed at every stage. Highly recommended!

Sumit · 24 October 2025 · JW Wood Darlington

5/5

Google

I would highly recommend J W Wood estate agent. The staff were brilliant. Everyone I came into contact with was friendly, polite and yet still professional. They answered any questions I had and kept me up to date throughout. Nothing was too much trouble for Vicky and her staff.

Judith · 23 October 2025 · JW Wood Chester Le Street

Agent replied · 24 March 2026

Thank you so much for your recommendation, Vicky and the team are delighted to hear they could make the process seamless and keep you well-informed every step of the way!

5/5

Trustpilot

Nikki was a pleasure to deal with from…

Nikki was a pleasure to deal with from start to finish. She is pleasant, keeps you informed and makes the process seem so less stressful. I honestly couldn’t fault.

Mrs · 23 October 2025 · JW Wood Chartered Surveyors

Agent replied · 26 November 2025

Thank you for your fantastic feedback! We're so glad to hear that Nikki made your experience such a positive one. She truly excels at keeping things smooth and stress-free, and she'll be thrilled to know her efforts were appreciated. If you ever need assistance again, we’re here for you. Thanks for choosing us! 😊

5/5

Google

Absolutely excellent service from start to finish. All staff involved in our sale were professional, polite and caring. Can’t thank them enough. Jonathon great photos, Nicky so helpful at all times. Keep up the great work you all do 🤗 …

Julie · 22 October 2025 · JW Wood Durham

Agent replied · 12 November 2025

We’re so grateful for your kind words, Jonathon, Nicky, and the whole team are thrilled to have made your experience such a positive one! 😊 …

5/5

Google

Despite the fact that neither me nor my husband are very computer literate and had problems verifying who we were, Stacey made an excellent job of guiding us through the process. Eventually discovered it was easier to get us into the office to complete the procedure! Hopefully the rest of the sale goes through as smoothly.

Christine · 22 October 2025 · JW Wood Bishops Auckland

Agent replied · 12 November 2025

Thank you for sharing your experience, Stacey is so glad she could guide you through the process and find a solution that worked; we’ll be here to support you every step of the way!

5/5

Google

Rating only, no written review.

Steve · 19 October 2025 · JW Wood Darlington

Agent replied · 19 May 2026

Thank you so much for your 5-star review!

5/5

Google

Despite not buying through this branch - I can't praise Martyn enough! I am disabled & need more help with things like videos or face-time viewings. Martyn went above & beyond. I didn't feel like a bother when requesting the additional help. Out of 6 local agents, JW Wood have so far been the best. Accommodating my needs & responding super quickly to my enquiries. Other agents need to do more to help people with disabilities, treat people respectfully, JW Wood have set the bar very high! Thank you 😊

Amanya · 19 October 2025 · JW Wood Bishops Auckland

Agent replied · 16 April 2026

What a fabulous review thank you! Martyn will be delighted to read your lovely feedback. Wishing you all the best.

5/5

Google

Very professional agency. Martyn was professional, likeable and knowledgeable. Although our house was higher than average price range for the area (and was therefore taking a while to sell), Martyn advised us NOT to reduce. We sold soon after for only a small amount less than the asking price, so he was right. Elizabeth, Amanda and Barbara in the office were always cheery and helpful.

Paul · 19 October 2025 · JW Wood Bishops Auckland

Agent replied · 28 December 2024

A great review thank you. We are delighted our team at Bishop were able to provide a great service.

5/5

Google

I used JW Woods to buy my house in 2019 and they were the only agent that didn't send me houses that didn't match my requirements list. I have just used them again to sell the house. Martyn Hunter came and did the valuation and the photos and was pretty spot on with the pricing as we had offers on the house within a couple of weeks. It is now sold STC Barbara Smith has kept me in the loop with everything that has been happening and has been extremely helpful. 100% happy with them.

Sandy · 19 October 2025 · JW Wood Bishops Auckland

Agent replied · 28 December 2024

Thanks from everyone at our Bishop office for a great review and sharing your positive experience.

5/5

Google

My experience of dealing with the team in Bishop Auckland has been a-maz-ing!; from the initial "walk-round" of the property with Martyn to the day-to-day dealings with Amanda, Elizabeth and Barbara in the office, who were handling the deluge of enquiries and viewings, everyone has been super friendly and very efficient. We have gone from putting the property on the market to accepting an offer well above the asking price, with almost 70 viewings in between, all within a month, which was far in excess of anyone's initial expectations. A special mention needs to go to Amanda who has done a fantastic job managing the "best and final" process and has being instrumental in getting us to where we are today. Thank you all so much for going "above and beyond" and for making a process I wasn't really looking forward to so straightforward.

Karen · 19 October 2025 · JW Wood Bishops Auckland

Agent replied · 11 November 2024

Hi Karen Thank you do so much, What a great review! Its really very much appreciated

5/5

Google

Barbara from JW Wood has been an amazing sales representative and I could not have asked for anyone better to support myself and my husband through the processes of purchasing our first home. Barbara has been swift in her communications and extremely informative. She has made sure that we are aware of everything that was required from us and the process so far has been smooth and efficient. A huge thank you from us!

Charlotte · 19 October 2025 · JW Wood Bishops Auckland

Agent replied · 11 November 2024

Hi Charlotte Wow, What a lovely review Thank you so very much!!

5/5

Google

Sarah was an exceptional agent - she was very friendly, quick to respond to the messages and very professional. Had a great experience with the agency and looking forward to collaborating more.

Sanha · 18 October 2025 · JW Wood Durham

Agent replied · 18 July 2026

Hi Sanha Thank you so much for the review! It's been a pleasure to liaise with you on your journey to purchase you next home. I hope this happens soon for you and of course I'm always at the end of the phone if I can be of any further assistance Sarah

5/5

Google

We worked with Sarah as our letting agent when we moved abroad and rented out our home, and she was simply fantastic. She handled all the paperwork smoothly and connected us with excellent local contractors for things like window replacements, decoration, and electrical checks. Now that we’re in China, she’s been a huge help, always available via WhatsApp to sort out any issues that come up. We really appreciate her professionalism and would definitely recommend her services!

Dave · 18 October 2025 · JW Wood Durham

Agent replied · 18 July 2026

Hi Dave Thanks for your kind words! I always did my best to get the right outcome for you to protect your property, ensure you get the best possible tenants and give you a truly stress free experience. It's always nice to see this being achieved :) I hope you are enjoying your time in China and will speak soon. Sarah

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Awards

The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

JW Wood is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

JW Wood is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

RAN Awards

JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.

RAN Awards winners in one year, the group and its branches: 2017.

RAN Awards by year, 2017

Source: RAN Awards winners lists, as published, linked by year.

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Questions about JW Wood

Which JW Wood office has the most reviews?

Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.

Where are the JW Wood offices?

The seven JW Wood offices, by town:

Has JW Wood won any awards?

Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.

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