Trusted Agent profile
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★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
Send JW Wood a message.
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
2017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a wonderful experience dealing with JW Wood and their associates. Ann Stobbart was very helpful and easy to work with. She did a wonderful job helping us get our new home purchase started. Very easy to book to view the house as well.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ann and our team. Wishing you all the best in your new home!
5/5
TrustpilotBrilliant team …
I would like to thank all of the team in jw woods Bishop Auckland branch, I bought ,sold and bought again with them they are all fantastic, they keep you informed of everything and answer any questions what need answering, there a excellent team thank you all
Thank you so much for your kind words and for trusting our Bishop Auckland team with not just one, but multiple property journeys! We're delighted to hear that you found our team fantastic and appreciated the communication and support throughout. It’s always our goal to make the process as smooth and stress-free as possible. Wishing you all the best in your new home, and we’re here for you anytime you need us in the future!
5/5
GoogleA very comprehensive survey. Excellent communication and report delivered by email very quickly after completion.
Thank you Linda for taking the time to leave us a review. Let us know if we can assist in any other way.
5/5
GoogleVery thorough and well documented. Would definitely recommend.
Many thanks for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleProfessional organisation, kept us informed during all stages of the process and prompt receipt of report.
Many thanks for taking the time to leave us a review. We would be pleased to assist you again in the future.
5/5
GoogleFriendly, professional and seamless experience. Both bought and sold with DKH. Would definitely use again! Thanks Ben & team.
5/5
GoogleBen was professional, proactive and no-nonsense with his advice which we found refreshing. He has a great team who ensured each step of the sales process ran smoothly. Their modern approach to sales is also a plus - videos with strong production values and exposure on social media channels helped us stand out from the crowd. Thanks Ben and the team at DKH!
5/5
TrustpilotGreat service & experience
From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Julie and Ella - they truly are stars on our team. Your feedback means the world to us, and we're so glad we could make your house process smooth and stress-free. Thanks again for choosing JW Wood!
5/5
GoogleVicky and all the team have been Amazing from start to finish, always available when needed. Could not recommend enough!
Thank you for your wonderful feedback; Vicky and the team will be glad to know their support throughout has been appreciated.
5/5
GoogleReally efficient service from the start. Felt like we were given good advice and our property was marketed well.
A lovely review thank you and we are delighted you were happy with the service you received.
5/5
GoogleFantastic and helpful team, got me viewings and offers on my property in no time at all would highly recommend
Thanks James for leaving our Durham team a 5 star review. We really appreciate the recommendation.
5/5
GoogleI have dealt with JW woods a few times now & high recommend them. Anne and her team are always a pleasure to deal with. Friendly and knowledgeable
Dear Harvinder, Ann is a long standing member of our Durham team and will be encouraged by your kind words and 5* review
1/5
TrustpilotUnethical Company
I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case. Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at lettings@jww.co.uk with more details so we can look into this and work towards a resolution. We value all feedback as it helps us improve, and we hope to have the chance to make things right.
5/5
GoogleSarah showed me around the apartment. She is a
Hi Chen Firstly apologies for the delay I have just come back from holiday. It looks like you didn't finish your sentence :) but I am delighted to see your 5 star review! I always do my best to give tenants the best possible experience and glad you were happy with what I delivered. I wish you all the best for the future Sarah
5/5
GoogleWe worked with Sarah over many years (1 rental and two sales) and had a very professional and helpful experience and so would highly recommend. Its a tough market with many stakeholders to manage and Sarah always has a practical and cheerful approach. She offers advice but is also flexible and able to follow clients wishes where they might differ.
Hi Veronika Firstly sorry for the delay in responding, I have just come back from holiday. Thank you so much for your kind words, it was a pleasure working on your behalf for so many years!! I always do my best to please and help customers through the process of renting and selling to get the best outcome for all with as little stress as possible. It's always pleasing to see when customers really feel this has happened :) I wish you all the very best for the future! Sarah
5/5
GoogleSarah was a delight to deal with!
5/5
GoogleA very stressful time made so much better with the help of Martyn at JW Wood. He explains clearly all options. House sold within the week. Everything sorted. The girls in the office always on hand to help filling out paperwork and giving advice when needed. I would recommend JW Wood in Bishop Auckland without hesitation.
Thank you for your lovely feedback, Martyn and the team are so pleased they could ease the stress and make the process smooth and successful for you!
5/5
GoogleI have just agreed a sale through the Bishop Auckland branch of JWW, and I can't speak highly enough of the team. Martyn, Amanda and Barbara have been looking after the sale, and they have been lovely to deal with.The photos where fantastic and their marketing is great, it must have work because a sale was agreed within a week of going live on rightmove. They were really been accommodating and helpful, especually when I decided to go on holiday the same week as deciding to market my property! Its early days in the process, but fingerscrossed the rest of the sale will runs as smoothly, Im sure it will in light of the professionalism I have experienced so far.
Thank you for sharing your experience; Martyn, Amanda, and Barbara will be delighted to know their professionalism and support have made such a positive impression, and we’re glad the process has started so smoothly for you.
5/5
GoogleExcellent service at Chester-le-Street branch. Initial contact with Adrian who produced great photos/video and sale particulars on our house. We very quickly received viewings for our house, and were given followup feedback after the viewings. Very friendly service and excellent communication throughout, particularly from Vicky. Very professional! Many thanks for selling my house!
Thank you for your wonderful feedback, Adrian, Vicky, and the Chester-le-Street team are thrilled to have provided excellent service and communication throughout your sale!
5/5
GoogleA very friendly, supportive and helpful team.
Thank you for recognising our team's friendliness and support, we truly appreciate it!
5/5
GoogleCan't thank Jade enough for her friendly service and has been so helpful with the sales process!
Thank you for your kind words; Jade will be so pleased to know her friendly and helpful service made a difference during the sales process.
5/5
GoogleGreat estate agents always helpful and knowledgeable Denise is amazing always there for you and very helpful Clare has been amazing aswell Cannot fault them
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleAbsolutely excellent service from start to finish. All staff involved in our sale were professional, polite and caring. Can’t thank them enough. Jonathon great photos, Nicky so helpful at all times. Keep up the great work you all do 🤗 …
We’re so grateful for your kind words, Jonathon, Nicky, and the whole team are thrilled to have made your experience such a positive one! 😊 …
5/5
GoogleNikki from JWW was so nice to speak to, get me informed and was approachable I only wanted to deal with her putting in my offer and getting accepted. I’ve come across so many others who seem disinterested, almost offended by your offer and make you feel quite negative but Nikki makes the whole process enjoyable and positive.
Thank you for your kind words! We're thrilled to hear Nicky made your experience so positive and enjoyable. We'll be sure to share your feedback with her!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
