John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DD The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in. It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating. The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common. New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function. The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat. We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed. In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Untrustworthy and intimidating tactics

While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.

Jessica · 3 November 2023 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Google

Great experience with John D Wood Fulham! Really helpful team and professional from start to finish

H · 25 October 2023 · John D Wood and Co Lettings London (506 Fulham Road)

★★★★★ 5/5

Trustpilot

Both Jessie and Louna at John D Wood…

Both Jessie and Louna at John D Wood were professional, courteous and efficient.I’d recommend them highly.

Ameet · 24 October 2023 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Trustpilot

Both Jessie and Louna at John D Wood…

Both Jessie and Louna at John D Wood were professional, courteous and efficient. I’d recommend them highly.

Ameet · 24 October 2023 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Trustpilot

Parsons Green Sale (Daniel Oxtoby, Molly & Adrian)

I've just sold my flat with John D Wood team in Parsons Green. Molly and Adrian made a great impression on our initial meeting and Daniel Oxtoby was excellent in progressing the sale. Daniel's friendly manner and attention to details was great. Daniel kept in regular contact with us and made sure we were up-to-date with events. Daniel's local knowledge and industry experience pre-empted several issues which led to an overall quick resolution. Great service all round from the team. Thank you!

Hamish · 24 October 2023 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Google

This is regarding Sardar Berzo, property manager for South Kensington and Belgravia. Sardar has been managing my property and is a pleasure to deal with. He is efficient and very responsive. He also has a good sense of humour.

Anne · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

This is a review for Sardar Berzo. My wife and I have been using JDW to manage the rental of our property for over 5 years now and we have never received a service as attentive and professional as Sardar has provided us in recent weeks: He has been very efficient and pro-active, Great communication, Genuinely looking after our interests, A pleasure to deal with. I would definitely recommend his services.

Fabio · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

This is a 5 star appreciation of a superb lettings management expert Sardar Berzo. I had been managing my flat let by JDW myself over the past few years while also looking after my full time job as a surgeon in the NHS. I was advised to hand over the responsibility to the management team and Sardar was charged to look after my flat. I have nothing but high praise for this hard worker. He is polite, professional and competent. Most importantly, his communication skills are exceptional and he goes that extra mile. He reduced the stress managing the flat was causing me and calls me for a catch up on his own initiative from time to time. I strongly recommend his work. He’s an asset to any organisation he wishes to work in.

Neel · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

This is a review for Sardar Berzo. I cannot speak highly enough of Sardar. He is very professional, knowledgeable, and, most importantly, cares and get things done. Yesterday we had a problem with our boiler, Sardar had it sorted and an engineer with us in less than 24 hours. He goes the extra mile to get the problem resolved, and will call to find out if everything is all right with us and the property. Sardar is a gentleman, so kind, caring and respectful. He is so enthusiastic about his work and doing the absolute best for his clients. It is a pleasure to contact Sardar with any issues related to the property, knowing that he will genuinely do his best to sort it out. Since moving to this property three years ago, managed by estate agents John D Wood, we have had 4 different property managers. The first three were absolutely disastrous, incompetent, inattentive, and had definitely not got our interests at heart; they didn't care. In one case we waited 7 months to have a leaking shower repaired, and in another case we waited 6 weeks to have the oven repaired. The landlord told us he had decided to leave JD Wood estate agents because of the dreadful service. It was Sardar who changed his mind. The landlord was very impressed with his professionalism, competency to manage the property, and the service he gave. Thank you Sardar for being there for us.

Linda · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

I was delighted with the attentive and very professional service provided by John D Wood in successfully selling my property in South Kensington. I would have no hesitation in either using their services again (as I have done before) or recommending them to my friends should they be looking to sell their property and could do with the assistance of the terrific team running the JdW office in Gloucester Road.

Ken · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Bought a flat through Zara Watterson at John D Wood South Kensington who was extremely helpful throughout the process and always replied in a very timely manner to my enquires and requests. Would highly recommend

Alexandra · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 1/5

Google

Rating only, no written review.

Valery · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Maggie · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 1/5

Google

I spoke with Eddie for a flat just come on the market, he said he will contact tenant for access after waiting 1 day never heard back in fact I called back 3 times in a space of 2 days, I was really disappointed to find out that his colleague has managed to get people into the flat and accept offers. This is very disappointing he took too long trying to get access while his colleague managed to do so and let the apartment. He didn’t even know that the flat was Let afterwards, I had to find out on Zoopla that the flat was Let. As an agent you need to be on the ball, unfortunately I had an agent who didn’t.

Tee · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Excellent service from Sardar Berzo in the lettings team. Easy to deal with and highly efficient. Would not hesitate to recommend.

John · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Highly recommended. Very professional, welcoming and a highly reliable source for impartial advice and third-party referrals which really helped us with the purchase and sale process. Excellent service.

Steve · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 1/5

Google

After reading Kiara’s comment I will definitely never be using John D Wood! I hope they take legal action to secure their right

Yara · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Sardar has been an excellent support for the properties that JDW manages for me. He is responsive, balanced and always leans in. Thank you! Highly recommended

Nicole · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Sardar Berzo is an absolutely fantastic member of the John D Wood team - lightning fast, friendly, professional, proactive, diligent, helpful, kind and considerate. An absolute pleasure to work with and super helpful in tough circumstances. I moved into a flat which hadn’t been cleaned or painted properly and he was on the phone within minutes making arrangements and followed up throughout till the job was done. Similar service and diligence for all follow up items. He really cares and it’s really apparent. An absolute standout.

Alexandra · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)