Trusted Agent profile

John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

4.5

★★★★★ Excellent

1,962 reviews across 14 offices and 3 platforms

John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.7 / 5

1,654

Reviews on Google

All 14 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 14 offices

Trustpilot logo

307

Reviews on Trustpilot

Business-wide

Our offices

John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every John D Wood and Co Lettings office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Last year, I have experienced both purchasing and rental with John D Wood Summertown branch, I have to say they are providing absolutely the top service in North Oxford. Carol at the letting department is the best agent that I have ever met in the last 14 years. She always respond to requests promptly, truly put her heart in taking care of the tenant, and even give me her personal what's app so I can reach her during her holiday!! Jackie and Wei are also so lovely and helpful during the renting and purchasing process. I def recommend them to anyone who plans to sell/buy/rent.

Victoria · 11 October 2023 · John D Wood and Co Lettings Oxford

Agent replied · 19 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Exceptional professional service from initial contact through to sale. Daniel, Wai & the rest of the team have been a delight to work with selling our house; they were easy to contact, helpful & supportive to us & our buyers, as well as both sets of solicitors & agents down the chain. Rarely is the house sale process made as smooth as possible, so I would not hesitate to recommend the Oxford team to any property seller or buyer.

Gabrielle · 11 October 2023 · John D Wood and Co Lettings Oxford

Agent replied · 19 June 2024

Thank you for your kind words, amazing 5* review and your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We have recently completed the sale of our 5-bedroom house, which we bought in 2010. Both transactions were conducted by John D Wood of Oxford to the very same high standards of efficiency and courtesy. Time was never wasted, we were always kept fully informed and consulted, and their judgement of the market proved to be spot-on. We would recommend their services without reservation!

Ron · 11 October 2023 · John D Wood and Co Lettings Oxford

Agent replied · 19 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Katie, Jackie, Christian and the rest of the team at John D Wood have done an excellent job of marketing and helping to prepare my property for rental. After a disappointing and stressful experience with another agent I was determined to find one that has a small, longstanding and experienced team that care greatly and communicate well. I am so thankful that Oxford John D Wood have all of these attributes and I look forward to working with them throughout this tenancy. As a Landlord I thoroughly recommend them.

George · 11 October 2023 · John D Wood and Co Lettings Oxford

Agent replied · 19 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court. Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court. Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023 · John D Wood and Co Lettings Cobham

5/5

Google

Thank you to the whole team who have been so professional over the management of a long rental of a flat and then subsequent sale. You made it look easy. Thanking you Milly

Milly · 24 September 2023 · John D Wood and Co Lettings London (287 New Kings Road)

Agent replied · 20 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

4/5

Trustpilot

Sale of flat in the Fulham area…

I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.

Stephen · 22 September 2023 · John D Wood and Co Lettings Cobham

5/5

Google

Thank you Terrence. Very helpful and professional.

Craig · 21 September 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Steve English at JDW has provided a truly first class service managing my flat. He's very professional and has been so efficient sorting out any issues. Thank you Steve, you've done a great job.

Edward · 21 September 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We had a great experience with the John D Wood Fulham Broadway office. They were in charge of selling the flat we had been renting for a while and made the whole process very smooth. Terence and Huw managed to sell the flat with just one viewing, minimising nuisance for us as tenants. They also coordinated very efficiently with both the seller and the buyer in order for us as tenants to be the less impacted possible. John D Wood then helped us find a new place to rent very efficiently. Felix was very proactive and diligent both at the viewing stage and subsequently with all the paperwork. He went the extra mile for us, trying to facilitate as many things as possible with the landlord prior to our move-in date and also being involved in the few action points after our move.

Quentin · 21 September 2023 · John D Wood and Co Lettings London (506 Fulham Road)

5/5

Google

A huge thank you to the team at John D Wood in the sale of our maisonette. especially to Terence and Huw at the Fulham branch, for all your help, persistence, patience, excellent service and understanding having to work around challenging times. You were amazing! We couldn’t have done it without you, your kindness and great support. You went above and beyond and we are truly grateful for all your guidance. Your professionalism stands out and we are more than happy to recommend you to anyone who is selling a home at the current market. Thank you

P · 21 September 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

1/5

Trustpilot

The worst agent service I have ever…

The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.

Bianca · 7 September 2023 · John D Wood and Co Lettings Cobham

5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Shiyi · 25 August 2023 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

Ms. Crocker Head of Lettings is not to be trusted her dubious nature when and lack of detail when presenting tenants is questionable. Trying to force clients to accept tenants without full references, sharp sales practices are a worry for this agency.

Celeste · 25 August 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 24 August 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

I worked with Felix securing a flat and he was brilliant. We had such a difficult time trying to find somewhere and he was always on hand to answer any questions or concerns. Very happy with my experience!

Jessica · 25 August 2023 · John D Wood and Co Lettings London (287 New Kings Road)

Agent replied · 20 June 2024

Thank you Jessica for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care

5/5

Google

To Molly and her team congratulations on your professionalism and exceptional assistance throughout the transaction. Very good follow-up between the parties. Will keep using and recommending your company. Many thanks

Philippe · 25 August 2023 · John D Wood and Co Lettings London (287 New Kings Road)

Agent replied · 20 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Terence and Huw were incredibly helpful, efficient and professional during the whole buying process and nothing was too much trouble for them. I definitely can recommend them.

Sara · 22 August 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience with John D Wood. Terence and the team were always available when I needed clarification on an issue. Terence was available whenever I requested a viewing and went the extra mile for me throughout the purchasing experience. Highly recommend John D Wood, you’re in safe hands with Terence.

Dan · 22 August 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Terence Gaw at John D Wood handled the sale of my flat & went above & beyond to help get it to exchange. Always professional, helpful with advice and proactive in chasing information needed. The last week getting to exchange was pretty stressful & Terence's professional & positive communication between myself & my buyers made all the difference. Terence also provided me with some much needed stress relief laughter along the way. I can highly recommend John D Wood & Terence.

Nuggy · 22 August 2023 · John D Wood and Co Lettings London (506 Fulham Road)

Agent replied · 17 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Valery · 20 August 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Shiyi · 20 August 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court London David and team were responsive and well understood my property expectations from start I was only contacted with regards to the viewing of properties that matched my requirements. The team went the extra miles to ensure that the final phase of the transactions was completed as expected. I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023 · John D Wood and Co Lettings Cobham

1/5

Trustpilot

I would like to put 0 or less but it’s…

I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner .Giorgio Mitu

Ciprian · 8 August 2023 · John D Wood and Co Lettings London (129-131)

Agent replied · 13 June 2024

Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

John D Wood and Co Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The Negotiator Awards

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.

Negotiator Awards winners in one year, the group and its branches: 2024.

Negotiator Awards by year, 2024

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.

Lettings Agency of the Year winners in one year, the group and its branches: 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about John D Wood and Co Lettings

Which John D Wood and Co Lettings office has the most reviews?

London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.

Where are the John D Wood and Co Lettings offices?

The 14 John D Wood and Co Lettings offices, by town:

Has John D Wood and Co Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.

Reviews may appear on more than one platform.

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