Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you so much to Molly and Adrian at John D Wood Parson’s Green - great customer service and resilience and excellent outcome for the sale of my house
Laila thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould recommend John D Wood Parsons Green to everyone! Thank you so much Simon Franks for helping us secure our first London apartment! Simon was professional, informed, organised and added a personal touch with his charisma and kindness, not hesitating to go the extra mile to help! The whole process was stress-free and within less than 3 weeks we have moved in!
Thank you Carissa for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
1/5
TrustpilotBuyer be aware! Stay away!
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleI couldn't have asked for a better experience than working with Charlotte. Her kindness and honesty shone through as she guided me through the entire process of renting a flat in Fulham. The service provided was not only professional but also incredibly friendly. Highly recommend!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently found a new flat for rent in Battersea through John D Wood and would definitely recommend the team here. Rebecca specifically, who followed our lease, was absolutely lovely and prompt in taking care of all actions and few issues we came across. Great agent
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023.Wai, in Oxford, was brilliant and kept in touch all the way through the process.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023. Wai, in Oxford, was brilliant and kept in touch all the way through the process.
1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
5/5
GoogleWe had an excellent experience dealing with the John D Wood in Parson’s Green. We found the team generally very professional and helpful but particularly Adrian. He is an excellent estate agent and a joy to work with. I highly recommend John D Wood.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe had a great experience at John D Wood in Parsons Green, particularly with Becca Duggan and her team. She was extremely professional and efficient. She made the entire process smooth and seamless. We couldn’t reccomend her and the office more.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently found a new flat for rent in Battersea through John D Wood and would definitely recommend the team here. Rebecca specifically, who followed our lease, was absolutely lovely and prompt in taking care of all actions and few issues we came across. Great agent
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
GoogleHighly recommend. Seamless service with effective communication throughout the process resulting in the successful sale of our property
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCharlotte was a great help while we were looking for a property to rent and made the experience a lot more seamless than it would otherwise have been
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuper professional agency with a really nice team. They use a very much consultant approach to really understand what the clients on both sides want! Charlotte was fab and very conscientious.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with John D Wood & Co. was exceptionally smooth. A big thank you to Adrian and Molly for their help during the home-buying process. Also, I'm grateful to Matt for his invaluable assistance afterwards, recommending excellent designers and offering great advice on home decoration and setup. Highly recommend John D Wood & Co. for their dedication to customer satisfaction and their professional approach.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI moved to London back in May and Rosie was amazing. She answered any questions we had and took all stress away. She was an absolute dream to work with. I feel very grateful that our paths crossed as we got so lucky with our flat.
Thank you Sadnbh for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
