Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleRating only, no written review.
Hello Benjamin, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello Vivian Wang, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
GoogleAfter reading Kiara’s comment I will definitely never be using John D Wood! I hope they take legal action to secure their right
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleSardar has been an excellent support for the properties that JDW manages for me. He is responsive, balanced and always leans in. Thank you! Highly recommended
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
4/5
GoogleAs the buyer of a property marketed by John D Wood, I found Peter to be professional, friendly, courteous and helpful throughout the process.
Thanks Tim for the wonderful review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI moved to London back in May and Rosie was amazing. She answered any questions we had and took all stress away. She was an absolute dream to work with. I feel very grateful that our paths crossed as we got so lucky with our flat.
Thank you Sadnbh for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleWe recently found a new flat for rent in Battersea through John D Wood and would definitely recommend the team here. Rebecca specifically, who followed our lease, was absolutely lovely and prompt in taking care of all actions and few issues we came across. Great agent
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is a lovely office with experienced staff that know the area . It had been a pleasure to visit this branch.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Googlea great local agency, very knowledgeable, and a pleasure to deal with...Highly recommend!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleVictoria was excellent throughout the sale of our property- great communication and all went smoothly and quickly.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOutstanding advice, support and expertise in the sale of my fathers property. Very friendly and helpful staff. Good communication throughout
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally easy and quick process to renting our new property. Thanks Rosie for all your fab help!!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVictoria and all of the team were fabulous . Very helpful , very knowledgeable and they managed the whole purchasing process very professionally . We would highly recommend John d Wood Battersea Office .
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Rosie McCarthy from the team in Battersea. Rosie was helpful and professional in supporting my partner and I find a rental property after recently relocating from overseas. Insightful and proactive comms, highly recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleRented and managed my flat for 10 years but are now embarrassingly bad - left it empty for a month in this market, Forgot to send the check out report or a cleaner for 2 weeks when the previous tenant left the place in a mess and even showed it dirty, charged me twice on a gas cert and their fees when they did rent it. I switched to an independent prop manager whos discovered loads of things to improve that JDW never even mentioned. JDW wont be renting my flat again next year.
5/5
GoogleThis 5 star review is based on our experience with Becky Grant in the Battersea office - she is thorough, professional and very helpful. We've used the Battersea office for 8 years and Becky has been the best.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJoshua Mugume was extremely helpful and kind and understood well my needs when he showed me the flat that I ended up renting. He explained to me all details, answered all my questions and followed up in a very punctual way throughout the whole offering process. Renting a flat can be very stressful and overwhelming especially when you are close to your move in date and you need to finalise all bits and pieces and Joshua managed to make this process much smoother. Thank you for everything.
Thank you for your fantastic 5* review and thank you for your kind words. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to express my appreciation and thanks to John D Wood, Battersea, for their expertise and help in selling my flat in Battersea. It was a complex sale which needed patience and guidance.
Many thanks for your fantastic 5* review Philippa. Best wishes, Lucy, Customer Relations.
5/5
GoogleRarely would I recommend a letting agent, but John D. Wood, more specifically Rosie McCarthy, is such a gem. Looking for properties in London is no easy feat but Rosie made the whole process enjoyable from start to finish. She adapted to my style and timeline so effortlessly that I put my full trust in her. She found me the perfect place and handled all the logistics so that I had didn’t have anything extra to worry about. Rosie made the whole process a breeze and I could not recommend her enough.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe've had a great experience with John D Wood & Co. We are loving our new place in Battersea Park. Special mention to Rosie who made the whole process very quick and straightforward. Thank you for your professional service! Highly recommending! Marta & Dorota
Many thanks Marta for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter a painful multi-month process of trying to find a flat in London and being subject to the highly impersonal and indifferent approach taken by the majority of the agents we dealt with, John D. Wood - and specifically the wonderful Rosie McCarthy - came to the rescue. They have been brilliant in getting us into what is our dream flat and we could not be happier. We feel really looked after by the company and by Rosie, and highly recommend her and John D. Wood if you are trying to find a property in the areas they cover. Rosie was so thorough, professional and warm in her approach - it felt like having someone on your side. We could not recommend her and John D. Wood enough. Thank you to John D. Wood and the wonderful Rosie McCarthy!
Thank you Liam for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
