John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative. Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024 · John D Wood and Co Lettings London (5 Church Road)

★★★★★ 5/5

Google

I cannot rate John D Wood in Parsons Green highly enough. They were highly efficient, polite and courteous at all times. The sale of my house ran extremely smoothly from the beginning of proceedings right up to handing the keys over! I really would recommend them to anyone thinking of selling their home.

Georgiana · 18 June 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

I was lucky enough to deal with Simon in lettings at John D Wood. Whilst trying to find a new flat I must have met with 7+ lettings agents, Simon was by a huge margin the best I met. He worked to my timetable but was pro-active in reaching out and not afraid to hold me accountable to soft deadlines we had agreed on but the most impressive part from this experience has been how well he knew the properties he showed me. We drove round all the properties in one afternoon he felt were suitable for me, asked what I did in my spare time (which at the time I thought was just to make conversation) and proposed properties to me that not only fit my requirements for a property but also had researched amenities nearby that he’d learned would be important to me, showed me photos of good gyms and parks nearby each property and could make great recommendations for restaurants and bars. It felt like we were working together to find a suitable flat rather than just trying to push me to let through him. Unfortunately due to some bad luck previously on the search I was under a serious time crunch so ended up going with another flat which I liked as it was important I signed on something ASAP, but I would have loved to have given Simon my business just because of how impressed I was at the experience working with him and would be happy to recommend him to anyone who is looking

Max · 14 June 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

Excellent experience selling our house with Sophie and the team at John D Wood Battersea. Victoria's expert knowledge of the area really impressed us when we were first selecting agents. Once on the market they got a large number of people through the door in a short space of time which quickly led to offers. Extremely professional estate agents.

Edward · 12 June 2024 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would. I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time). The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase. I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom. The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property. There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too. Quite literally the worst company I've ever encountered. (Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Google

Munroe has been exceptional in helping me find a flat in Fulham area.

Kaan · 6 June 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

Recently worked with them renting a flat. My agent Munroe (and Will) was very helpful in getting all things sorted, so from viewing to moving in, all was smooth and efficient. Highly recommended if you are looking for a flat in the area, they know what they’re doing 🙌🏼

Shin · 6 June 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

Simon is the best, I’ve never met that kind and helpful agent like him, he is very polite and friendly, also replies me back promptly always even on the weekends.

Haya · 30 May 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

Title: Exceptional Service from from John D Wood & Co. States Agency and Simon I recently had the pleasure of working with John D Wood & Co States Agency, particularly with Simon and I must say the experience was nothing short of exceptional. From start to finish, Simon demonstrated a level of professionalism, expertise, and genuine care that exceeded my expectations. Simon made the moving process smooth and stress-free. His knowledge of the market and attention to detail ensured that every aspect of the transaction was handled efficiently. He took the time to understand my needs and preferences, providing personalized recommendations that ultimately led to finding the perfect place. What truly stood out was Simon commitment to customer service. He was always available to answer any questions or concerns, and his friendly demeanor made communication effortless. His dedication to ensuring a positive experience for his clients is evident in every interaction. Overall, I highly recommend John D Wood & Co States Agency to anyone in need of real estate services. Their professionalism, expertise, and exceptional customer service make them a standout choice in the industry. Thank you, Simon for making my moving process a breeze!

Elya · 30 May 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 1/5

Google

They have a fully incompetent agent called Bertie who failed n every level and as a result I lost a dream property. I’ve never found anything close to it ever since and suffering in silence. Instead of supporting me they blocked me after I complained and never made an effort to help.

Michail · 29 May 2024 · John D Wood and Co Lettings London (5 Church Road)

★★★★★ 1/5

Trustpilot

This company are scammers

This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett

Victor · 24 May 2024 · John D Wood and Co Lettings Cobham

★★★★★ 1/5

Trustpilot

no deposit back after 10 weeks

no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.

William · 19 May 2024 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

no deposit back after 10 weeks

no deposit back after 10 weeks I rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.

William · 19 May 2024 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Google

We wanted to thank John D Wood for helping us secure our first home. We had been searching for a while and Adrian Seabrook was by far the most helpful and engaging from finding properties, through to the offer stages to completion. Would highly recommend.

Mark · 21 April 2024 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 1/5

Google

PLEASE READ!!! Very disappointed and lost all trust in this agency. I signed a 1 year …

Kin · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

Our property manager, Sardar, is always keen to help, very responsive and responsible. This time, there were several problems in the property, but he dealt with …

Masakazu · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

I have rented twice now through John D Wood St Margarets and had a great experience both times. Eloise Emery on the front line is an absolute superstar, always keen to help and an excellent communicator. Our property manager Sardar Berzo is …

Natasha · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

For some years I have rented out my property in St Margarets with John D Wood as my property management company. During that time, I have been assigned several property managers. Some have been good, but few have been as outstanding as my …

Francesca · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

We have been renting out our house for a very long time and our most recent experience of finding and preparing for new tenants has been the best by far. Katherine and Sardar at the St Margaret’s office proved hugely valuable guides to what was needed at each stage. Katherine steered us expertly from the initial marketing through all the legal and regulatory requirements for the new tenancy (they seem to change every time!) to the final move-in. Meanwhile Sardar pulled out all the stops to get the house refurbished in time for the move-in date. In just a few weeks, he identified available contractors, arranged quotes for work, oversaw progress, and ensured the house was ready on time. Both Sardar and Katherine were excellent at keeping us informed of each new development. Crucially, they were also easy to reach when we needed additional help and advice. They each brought their own high standards and expertise to bear on the making of this tenancy and we have been very pleased with the result.

Kathie · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

We have just sold our home through John D Wood in St Margarets. I have nothing but praise for their professionalism at a time of great pressure and stress for us as a family. Simon and Jane were helpful, efficient and patient throughout. Strongly recommend.

Lynn · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

Thank you to the lovely Jane for showing my family around properties today. A lovely local estate agency with kind communicative staff.

Selin · 17 April 2024 · John D Wood and Co Lettings Twickenham

★★★★★ 5/5

Google

Meeting Simon completely changed our painfully lengthy house hunting experience. He embodies everything you hope an estate agent would be. He engaged brilliantly with understanding our criteria, and establishing our search location down to …

Rob · 17 April 2024 · John D Wood and Co Lettings Twickenham