Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery pleased to recommend Jane and Simon. They have been supportive and patient during our sale. It hasn’t being the smoothest of journeys but we felt that they were with us all the way.
Thank you Eilis for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of working with very professional and friendly Jane Marshall. Although the sale took longer, it was very smooth and stressless process, the most important thing - Jane will work in her client's best interest, highly recommend Jane and the team.
Thank you for taking the time to leave us your 5* review and recommendation Agata! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally disappointed with with John D wood's managment. They were amazing when initially renting a property but on moving out this seems to have really changed. Firstly out deposit was not returned for weeks, we recieved emails threatening overdue rent even after leaving and despite a stellar post-move inventory checks, they initially emailed my partner and I emails saying that deductions would be made - and then once I called to see what this is regarding they said that they had made a mistakes and actually it was all fine - to then still not return the deposit for over a week. Multiple calls and undue stress for no reason. Seems to be very a different calibre of staff dealing with getting you into a property vs leaving.
Hi Pavandeep, I'm sorry to hear about your experience with our management during your move-out process. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe were shown around two properties on your books by the wonderful Jackie Smith today. She went above and beyond - taking time to give us plenty of information about the apartments, helpful advice about the appplication process, and was very. generous with her bountiful knowledge and warmth. She's a credit to John D Wood!
Many thanks Gabriel for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D Wood & Co. Estate Agents in Summertown, Oxford have shown an excellent professionalism and care during my rental property hunt in 2024. As Oxford residents would know, rental market is hectic in summer; often the prices are unreasonably high and competition is overwhelming. Despite registering with almost all real estate agents in town and actively making offers to the properties, I could not rent a place for about 3 months. During these hectic times Katie from John D Wood has been a star. Unlike other real estate agents, she proactively and kindly showed me new properties and let me know the upcoming ones. I also found the prices of the property let by John D Wood more reasonable compared to others. Overall, I feel satisfied with their excellent service and rapid communication and recommend them.
Thank you Tugce for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
Google100% recommend. Really superb service from Peter and Warren selling two houses. Patient and expert.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust exchanged for a residential purchase in Wimbledon with Peter, in this office. Extremely competent and professional. what I found really head and shoulders above the rest is the willingness to listen and problem solve to get to an agreement - which is ultimately what builds the trust required to close the deal. As opposed to average agents simply repeating the same lines. Would recommend to buyers and sellers
Thank you for your brilliant 5* review and thank you for your recommendation Luke. Best wishes, Lucy, Customer Relations.
5/5
GooglePeter Woods was great with communication between us as buyers and the vendors, as well as chasing solicitors. This helped to facilitate the exchange of contracts.
Thank you for taking the time to leave us this amazing 5* review Simon. Kind regards Lucy, Customer Relations.
5/5
GoogleCompleted on a sale of property with Peter from John D Wood team. We found him to be extremely helpful and responsive and professional. He was willing to find solutions and drive process forward which ultimately resulted in a smooth and quick process from offer to completion, would highly recommend!
Thank you Tayyibah for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Michael, Munroe and Beth on the letting of my mother's flat. Really professional.
Thank you for taking the time to leave us your 5* review Michael! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSimon provided excellent rental assistance, highlighting considerations in flats for rent and what should be addressed before signing a lease. First rate estate agent!
Many thanks for your glowing 5* review and your kind words Tom. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfortunately I have very few nice things to say. They are very good at selling/renting you a property, but that's where it ends. If they are the ones managing a property you are renting or you own, best of luck. We moved into a dirty property that was not properly cleaned, with a broken shower they didn't bother to fix at any point during our tenancy, and the complete wrong information about what utilities the landlord was using (we entered into an 18-month broadband contract to then find out the landlord still had Wifi in the property, and Apple TV). The property was so badly cleaned that we couldn't move in until they organised a cleaning, and even then we paid £300 extra to clean the carpets and mattresses. I thought other agencies in the area were bad, but John D Wood are by far the worst, as there is zero communication between them and the landlord or delineation between what they are responsible for and what the landlord is responsible for. Really amateur and unprofessional behaviour. Won't go to them when looking for a new property in Parsons Green. I know there's a high likelihood they will reply trying to make excuses, but please disregard these.
Hello Victoria, thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great experience with Paris. He's professional and helpful, taking me to viewings and always providing prompt replies. I received timely updates throughout the process, and the move-in was smooth and hassle-free.
Thank you for your terrific 5* review and thank you for your kind words Yuqing. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat agency to work with, referencing and process was quick and efficient. Katie was the agent that help us and she was lovely and helped us to secure the property that we wanted. Check in process and end to end teams involved we amazing. Thank you!
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
5/5
GoogleHighly recommend using, bought my first property with them and the whole process has been easy. Lucy has been nothing but amazing and the whole process from viewing the flat to moving in took 2 months and this was all down to Lucy’s hard work.
Many thanks for your marvellous 5* review and recommendation Mark. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from offer accepted through to completion - thank you :)
Thank you for taking the time to leave us this great 5* review Mindy. Kind regards, Lucy, Customer Relations.
5/5
GoogleSo great to work with!! Any issue, they drop everything to help. Highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation Cassandra. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Simon. His professionalism was above what I expected and each interaction was fantastic. I'd like to highlight the good work that John D wood do with apprentices. I would highly recommend!
Thank you for your excellent 5* review and kind words of our dedicated team Toby. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWai and Annabelle were great with our property purchase through John D Wood & Co. Diligent, conscientious and personable.
Thank you Lucy for leaving us your superb 5* review . Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
5/5
GoogleGreat experience dealing with Dan Fabregas. Very helpful and forthcoming all the way from the viewings to the move in. Can't praise enough. Would definitely recommend John D Wood at Wimbledon.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Vladimir. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
