5/5
Rating only, no written review.
Agent replied · 26 August 2024
Thank you for taking the time to leave us a 5* review.
Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for taking the time to leave us a 5* review.
5/5
Tracey and Dominic were extremely helpful during the whole process. Couldn’t recommend them more!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
Such a positive experience with John D Wood Richmond - Tracey, George and Dominic worked so hard for us and were always kind and professional. Thank you!!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
As an estate agent myself with 17 years experience. We are thrilled with the exceptional service provided by Dominic. From listing to sale, experience was outstanding. Dominic secured a buyer at practically the asking price on the first viewing. His consistent updates and prompt communication kept us informed at every step, making the entire process stress-free. Dominic surpassed our expectations, delivering a transparent and seamless experience. If you're looking for a reliable and results-driven estate agent, we wholeheartedly recommend Dominic at John D Wood.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
A great team. Tenacious and caring. They needed to be for such a protracted sale.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Fantastic experience. Katie, Jackie and Carol have always been very helpful.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I have just sold my property after renting it out for several years. I have found John D Wood invariably friendly, efficient and helpful.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Penelope. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.
2/5
Poor communication with these people, always had to chase even for the most minor information. Constant emails being ignored and phone calls not being returned. Moving house is a stressful enough experience without your estate agent letting you down on top of it. Not a happy experience.
Thank you for getting in touch. We are unable to find you as a John D Wood & Co client and so please send further details to us on marketing@johndwood.co.uk to allow us to investigate.
5/5
Excellent selling experience working with Samantha and Adam at JDW in Cobham. We had an effortless transaction selling within 48 hrs of instruction. Very professional and managed the process from start to end without any dramas so thank you!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Best estate agent I have ever used - and I've used many! Everyone who works there seems to work as part of a team, and the whole team are brilliant. First class service. It was a pleasure to deal with them from start to finish and I highly recommend them. They sold my property for me, and always maintained an air of professionalism - even when I was dithering about different options. Thanks again everyone, but especially to Samantha.
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
Was taken care of by Lucy at the cobham branch, and absolutely divine young lady. Polite, kind, caring and so informative. Can’t thank her enough for her help and fully recommend using her if in the market for a property (selling or buying)
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Great service and friendly staff with a can-do attitude. Would highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I have been extremely impressed by Amanda, who is responsive, transparent and personable. Thank you for your help and support.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
We found their staff brilliant and really helpful. They came back to us after a sale fell through on a property we'd viewed some months before (when we weren't quite ready to make an offer), allowing us to secure a property we're really delighted with. Thanks a lot!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
I much appreciate the professionalism and support I have received from Adam Darbyshire in the sale of my mother's house. He was clear and business-like from the outset, and also visited my mother in her care home to discuss things directly with her. Efficiency with a human face. Many thanks, Martin R.Hamilton-Farrell
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Very good service, we have had the pleasure of working with Ellie Taylor Pierce when renting a 2 bedroom flat and she has been extremely helpful while solving any problems we have encountered during the process.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Very good experience with the agency. We have been working with Ellie Taylor Pierce and she has been very helpful, making sure we had a smooth transition into our new home.
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Recently let our flat through John D Wood Chelsea and Ellie and Chaz could not have made the process anymore seamless. Communication was timely, prompt, and professional. Would highly recommend- our experience thus far has been very positive and straightforward.
Many thanks for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Excellent service provided by the JDW Chelsea team, led by Chaz, who were able to find high quality tenants swiftly and manage the whole process smoothly for me. High level of customer service and investment into the client relationship were very much appreciated
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Extremely happy with the service provided by Ellie and William at the Chelsea office. They were both very helpful in ensuring that my flatmate and I found an amazing flat and that the move went smoothly! All communication and paperwork was also very prompt and efficient. Thank you!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Had such a lovely experience with John D Wood! Ellie was so helpful with our move and made my transition from overseas simple. She answered every and any questions I had while making sure the process was enjoyable. My flatmate and I had such a good experience with this company and look forward to using them for any future moves :)
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
John D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.