Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThis was our second time working with Jane at John D Wood and she was again the best in the business. We bought our flat through her 4 years ago and she sold it this summer within 4 days of listing it. The listing photos were brilliant and Jane is just a superstar in every way, not only getting the right buyer through the door at record speed but helping push the sale through at every turn so we completed 3 months after we accepted the offer. Utterly wonderful and such a joy to deal with when navigating the buying/selling process. Thank you Jane and team!
Charlotte · 19 August 2025 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Hello Charlotte,
Thank you so much for your glowing 5* review! We're thrilled to hear about your wonderful experience with Jane and the team at John D Wood & Co. It's fantastic to know that Jane's expertise and dedication made your buying and selling process a joy. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI’ve had many agents at other companies not even try, but Layla Kelsey was superb and helped us even when it wasn’t her direct department. I can’t thank her enough and hope everyone asks for her
James · 17 August 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 9 October 2025
Hello James,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Layla Kelsey provided you with such superb service. Your kind words mean a lot to us, and we'll be sure to pass them along to Layla.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe worked with Stuart on buying our place in Cobham and he was absolutely brilliant from start to finish. His personal approach meant that when there were delays in the chain, he kept very calm, managed the seller very well and didn’t put any pressure on us even though the chain was at risk. Very understanding, happy to help out where he could and someone we would definitely use to sell our place in the future. Couldn’t recommend highly enough.
Gavin · 16 August 2025 · John D Wood and Co Lettings Cobham
Agent replied · 16 April 2026
Hello Gavin,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Stuart and how his personal approach made the process smooth for you. We truly appreciate your recommendation and look forward to assisting you in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotOur sale of a property in Surbiton
Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.
JustAnswer · 15 August 2025 · John D Wood and Co Lettings Oxford
★★★★★ 5/5
GoogleGreat experience,
really good and fast communication and transparency! Everything was coordinated smoothly.
Special thanks to Layla, Victoria, and Joshua:)
Theodora · 10 August 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 9 September 2025
Hello Theodora,
Thank you for your wonderful 5* review! We're thrilled to hear that you had a great experience with our team and appreciated the smooth coordination and transparency. Layla, Victoria, and Joshua will be delighted to hear your kind words.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleIntroduced a great buyer and house sale went through in about 2 months...no stress. JD Wood team were there checking that it went through smoothly. Thanks Battersea team for your professional service.
Laura · 10 August 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 9 September 2025
Hello Laura,
Thank you so much for your wonderful 5* review! We're thrilled to hear that the sale went smoothly and that you were pleased with our professional service. It was a pleasure working with you, and I'll be sure to pass on your kind words to the Battersea team.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience working with Simon. From start to finish, he was extremely attentive, thoughtful, and professional. He consistently went above and beyond to ensure everything was handled smoothly and efficiently. Simon was incredibly responsive - always quick to reply and proactive in keeping me updated throughout the process. His organization and attention to detail gave me complete confidence, and his thoughtful approach made what could have been a stressful experience genuinely pleasant. I couldn’t recommend him more highly!
Christopher · 6 August 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 12 November 2025
Hello Christopher,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your excellent experience with Simon and how his attentiveness and professionalism made the process smooth and pleasant for you. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you to both the sales and letting teams at JDW, for first trying to sell and then letting our flat. Both teams were very professional in their advice and extensive local knowledge.
A special mention to Joshua in the lettings department who was a very pro-active in securing us a new tenant. Jane Points - August 25
Jane · 5 August 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 9 October 2025
Hello Jane,
Thank you so much for your wonderful 5* review! We're thrilled to hear that both our sales and lettings teams were able to assist you effectively. Joshua will be delighted to know his proactive efforts made a difference.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI can highly recommend Jamie Ropner as an agent; I dealt with him as a buyer and he was incredibly personable and professional on all occasions. I felt confident going into the process as it felt like the agency’s whole portfolio of properties were competitively priced and Jamie was very knowledgable about the Fulham real estate market.
Carla · 5 August 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 27 August 2025
Hello Carla,
Thank you so much for your excellent 5* review! We're thrilled to hear that Jamie provided you with such a positive experience and that you felt confident throughout the process. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe recently rented through John D Wood St Margarets and had a great experience. Sam Walker was particularly helpful - always happy to take my calls and keep me informed of the progress of our application and eventual tenenancy agreement in a professional and friendly manner. Would recommend
Sam · 3 August 2025 · John D Wood and Co Lettings Twickenham
Agent replied · 12 November 2025
Hello Sam,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a great experience renting through John D Wood St Margaret's. Sam Walker will be delighted to know that his efforts made a positive impact on your journey. We truly appreciate your recommendation.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
Adil · 30 July 2025 · John D Wood and Co Lettings London (296)
★★★★★ 5/5
GoogleI Frequently sing the praises of Charlotte Puttock.
She really understood the kind of property. I was hoping to find and enabled me to rent a property that I am greatly enjoying.
Jeremy · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Thank you so much for your excellent 5* review! We're thrilled to hear that Charlotte was able to help you find a property that you are greatly enjoying. Your kind words are greatly appreciated, and we'll be sure to pass them along to Charlotte. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte was a superstar!!
Huw · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Hello Huw,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleHave been working with John D Wood for several years. They are great! Special thanks to Charlotte Puttock for all the professional help and support!
Mark · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have found Charlotte Puttock to be always very professional in finding and referencing tenants
She always friendly and available to deal with any issues
She has a great knowledge of the area and is an asset to the Parsons Green office
Louis · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Hello Louis,
Thank you for your wonderful 5* review! We're thrilled to hear that Charlotte has been professional and helpful in finding and referencing tenants for you. Her knowledge and dedication are indeed invaluable to our Parsons Green office.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Puttock has been absolutely outstanding, the best agent I’ve ever worked with.
She helped us find our dream home and made the entire process smooth and stress-free. Charlotte was professional, attentive, and genuinely cared about finding the perfect fit for us. We couldn’t be happier with the experience and are so grateful for her support.
Vivianne · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Hello Vivianne,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Charlotte provided such outstanding service and helped you find your dream home. Your kind words mean a lot to us, and we'll be sure to pass them along to Charlotte.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI could not be happier with my experience working with Simon Franks! As someone who is new to the UK, there are a lot of steps of the leasing process that are unfamiliar to me. Simon took the time to clearly and carefully explain the process, as well as how utilities, council tax, etc work. He was thorough, kind, and knowledgeable, truly making the worlds of difference during a very stressful time. Could not recommend enough! Thanks so much, Simon!
Helena · 25 July 2025 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 23 September 2025
Hello Helena,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Simon was able to make your leasing experience smooth and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe team at John D Wood in Lymington, led by Adam Darbyshire, did nothing short of a superb job handling the sale of our house, Newlands Manor. From the outset it was never going to be an easy sale. However they handled it with professionalism and aplomb. In the final few months when the same questions plus new questions were coming from the purchasers solicitor they were constantly on top of it and kept themselves abreast of any new developments that were occurring.
A difficult price negotiation at the very end between us and the purchaser was deftly handled by Adam to a very positive conclusion for all parties, that we didn’t expect. Well done Adam!
We have been hugely impressed every step of the way by the sheer hard work of Adam and his team and the negotiation skills that have been necessary to bring this to completion. They have all been a pleasure to deal with and we would definitely use John D Wood again.
Janet and Mark Tinker
Janet · 25 July 2025 · John D Wood and Co Lettings Lymington
Agent replied · 12 November 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
I had to chase Ben German multiple times to prepare a basic tenancy agreement after converting our sale into a rental. Although the urgency was made clear to him, he could not have cared less and cost us around £1000 as a result. His response when we chased him was he was “doing us a favour”. I thought he was (politely) being asked to do his job. Perhaps the Head of Lettings was a volunteer…
Rental payments were excessively delayed by their accounts team without reason or explanation; the tenants had paid on time. No statements were issued and I spend months chasing for these.
I complained to their Area Manager, Emlyn. Initially, we had a productive conversation. However, he later went back on the majority of what he said. He became rude, condescending and had a total lack of interest in the stress his actions have caused. Finally he resorted to threats.
Simon · 23 July 2025 · John D Wood and Co Lettings London (129-131)
★★★★★ 5/5
GoogleI had an excellent and outstanding experience with the agency. They were very helpful, responsive, and attentive throughout the entire process. I am especially grateful to Pratima Amon and Layla Kelsey for helping us find this fantastic flat.
Norbert · 23 July 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 9 October 2025
Hello Norbert,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had an excellent experience with our agency. Pratima and Layla will be delighted to know they made such a positive impact on your journey to finding a fantastic flat.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery professional, reliable. Kim was very supportive & reassuring regarding my flat rental. I didn't in the end go down that route, but will definitely be back to rent or sell through them in the future.
Belinda · 13 July 2025 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 10 August 2025
Hello Belinda,
Thank you for your wonderful 5* review! We're delighted to hear that Kim was able to provide you with the support and reassurance you needed. We look forward to assisting you with your rental or sale in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend working with John D Wood on both Sales and Lettings. Ross has been brilliant in keeping me updated with potential properties to view and arrange when convenient. He was always super helpful and went above and beyond in building and maintaining a relationship and providing knowledge, insight and advice throughout the process.
We also met Amanda during viewings who was also really helpful and knowledgeable.
Finally Eleni on the Lettings side was also brilliant, really personable and helpful. We saw two properties at short notice which both would have been right for us should circumstances not have changed.
Wouldn’t hesitate to recommend as they really focus on the customer experience which makes them stand out.
Rachel · 13 July 2025 · John D Wood and Co Lettings Lymington
Agent replied · 10 August 2025
Hello Rachel,
Thank you so much for your glowing 5* review! We're thrilled to hear that Ross, Amanda, and Eleni provided you with such a positive experience. Your recommendation means a lot to us, and we're delighted that our focus on customer experience stood out to you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 4/5
GoogleTania has been a really helpful, professional and efficient support with my rental property, huge thank you to you Tania and the team!
Verna · 13 July 2025 · John D Wood and Co Lettings London (296)
Agent replied · 10 August 2025
Hello Verna,
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Tania has been helpful, professional, and efficient in supporting you with your rental property. Your feedback is greatly appreciated!
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I have had quite a pleasant experience with John D Wood & Co over the past week. We have been searching for our first time purchase for a little while now and so we have dealt with a variety of agents from a number of different estate agencies.
Xander from John D Wood has particularly stood out from amongst others by going the extra mile in getting to understand our situation inside and out. He is both personable and relatable, as he has lived experiences similar to those of our own. We did not feel pushed into making decisions that we weren’t comfortable with. Xander handled any concerns we had with a solution-focussed approach respective of our needs, which felt truly genuine.
Although we decided not to pursue our first purchase with this company, we will certainly remember the sincerity and professionalism that was shown to us from the team at John D Wood & Co when it comes to any future purchases.
Jamie · 11 July 2025 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 24 August 2025
Hello Jamie,
Thank you so much for your wonderful 5* review! We're delighted to hear that Xander made such a positive impression on you and your wife during your search for a first-time purchase. It's great to know that his genuine and solution-focused approach resonated with you. We look forward to assisting you with any future property needs.
Best regards,
Lucy, Customer Relations Team
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