John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

★★★★★ 5/5

Google

John D Wood managed the sale of our property recently and right from the start we received a great service. After only a week of being on the market, they found us a buyer! Adam, Ross & Amanda were great at communicating with us not only on the sale of our property but they also helped chase up queries in the wider purchase chain with other agents and solicitors. If you’re looking for an estate agent that is on the ball and gets a job done, choose John D Wood. Thank you all for a great service!

AJ · 22 October 2025 · John D Wood and Co Lettings Lymington

★★★★★ 5/5

Google

Aleksandra was exceptional at keeping us in the loop and regularly following up as we purchased our home. She was diligent in her responses and always happy to answer questions. When she was unavailable, she seamlessly passed over to Charlie who was equally supportive. We are very appreciative!

NE · 22 October 2025 · John D Wood and Co Lettings Richmond

★★★★★ 5/5

Google

Thank you to Kim for her incredible help and kindness in getting me into my new flat despite unforeseen challenges. She made the process of moving less stressful and was a pleasure to work with!

Marika · 13 October 2025 · John D Wood and Co Lettings London (5 Church Road)

★★★★★ 5/5

Google

Great friendly service and also very effective - a tenant was found by Kim for my flat within a week! Cannot recommend enough. Many thanks, Jackie

Jackie · 13 October 2025 · John D Wood and Co Lettings London (5 Church Road)

★★★★★ 5/5

Google

We recently moved in to our new home and found the team at John D Wood & Co incredibly helpful and always responded quickly for any questions we had. Romy who we liaised with in particular was amazing. Highly recommend!

Jack · 13 October 2025 · John D Wood and Co Lettings London (506 Fulham Road)

★★★★★ 5/5

Google

Thank you to Aleksandra, who made the whole process incredibly smooth and due to her excellent communication and being proactive we completed on time. As a first-time buyer, I really appreciated her patience in explaining each step along the way. She was always responsive, helpful, and supportive throughout the journey. I was impressed not only by her professionalism but also by her warm and friendly manner. It was an absolute pleasure working with Aleksandra! I would highly recommend buying or selling with John D Wood.

Linda · 13 October 2025 · John D Wood and Co Lettings Richmond

★★★★★ 5/5

Google

Professional and quick to respond. Milli was helpful and guided me through the process step-by-step (since it will be the first time I move in the UK). Recommended

Flavio · 12 October 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

I had a very good experience with Milli from John D Wood. She helped me to find an affordable place in central London in 1 week. Milli was incredibly communicative, promptly answered my emails, keeping me informed about every step of the rental process. Her ability to clearly explain complex contract details was particularly helpful.

Olga · 12 October 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Sam Rogers from the South Ken office was absolutely stellar and one of the best agents I have ever worked with. She helped us manage a very complex situation with very challenging timelines with great amounts of flexibility and professionalism. She truly went above and beyond in dedication, effort and brainpower, and she was always a positive presence and influence to all involved. Unlike so many other estate agents, I could really tell she cared about finding the right home for us, not just about scoring another deal. This was a very unusual situation and we ended up not going forward with the rental because of external circumstances, but Sam's immense support was ever so appreciated. When we start looking again, I will certainly be going back to JDW for the quality of their properties and to Sam for the quality of her work and I would gladlyand wholeheartedly recommend them.

Karina · 12 October 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Peter from Property Management has been fantastic to work with. He is friendly, approachable, and always quick to respond. When it came to returning our deposit at the end of the tenancy, Peter handled everything in a very reasonable and logical way, after we were having trouble with another property manager. It really gave us confidence that we were in good hands and he sorted our deposit within a few days. I’d highly recommend Peter to anyone looking for a property manager who is both professional and genuinely supportive.

Josh · 11 October 2025 · John D Wood and Co Lettings Richmond

★★★★★ 1/5

Google

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard. They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.

Louis · 11 October 2025 · John D Wood and Co Lettings Richmond

★★★★★ 5/5

Google

We rented an apartment in Oxford for more than 3 years and we had a very good collaboration with John D Wood. They were very helpful in finding an apartment that suits our needs after we tried few other agencies for several weeks. We worked very well with the agency representatives over the whole rental period and through the departure process.

Adrian · 11 October 2025 · John D Wood and Co Lettings Oxford

★★★★★ 1/5

Trustpilot

Extremely Unprofessional

Extremely Unprofessional and Disrespectful Experience with Munroe Graham I had one of the most frustrating experiences with Munroe Graham. I viewed a property and placed an offer within two hours. My offer was accepted the same afternoon, and I immediately transferred a holding deposit. The next day, the agent became practically unreachable, I had to keep calling and texting just to get any updates. I was told there were some “issues with the landlord” but that everything was sorted and not to worry. Despite those reassurances, I was never sent a tenancy agreement, even though I was supposed to move in the following week. On the third day, after I had already turned down other offers based on their word, I received an email, not even a phone call, telling me the deal was off and that my money would be refunded. The reason given was that the landlord had fallen ill, which makes little sense since the property was empty when I viewed it. Even if that were true, the lack of professionalism was shocking. There was no respect, no communication, and no accountability throughout the process. I would strongly advise anyone to think twice before dealing with Munroe Graham.

Lilian · 9 October 2025 · John D Wood and Co Lettings Twickenham

★★★★★ 1/5

Trustpilot

Extremely Unprofessional

Extremely Unprofessional and Disrespectful Experience with Munroe Graham

Lilian · 9 October 2025 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

I’ve had a great experience with Milli moving me into my flat, everything was so quick and smooth! Thank you x

Priya · 27 September 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025 · John D Wood and Co Lettings Twickenham

★★★★★ 1/5

Trustpilot

End of Tenancy Check Out - Battersea Branch

Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us. Communication was terrible. Calls went unanswered, promised call backs never came, and replies took weeks. Our damage deposit wasn’t released for four months, forcing us to go through the Tenancy Deposit Scheme to recover it. Thankfully, we eventually received all of our money back. While we got our deposit in the end, the whole process was unnecessarily difficult. Expect poor communication, lack of support, and unhelpful agents.

Rowena_family · 18 September 2025 · John D Wood and Co Lettings London (296)

★★★★★ 5/5

Google

I cannot speak highly enough of Andrew Topping, Associate Director and Head of Sales in Oxford. His efforts and ingenuity in wrenching a watertight solution to what appeared to be an intractable problem has earned my lasting gratitude.

Eluned · 16 September 2025 · John D Wood and Co Lettings Oxford

★★★★★ 5/5

Google

Big thank you to Victoria and the team for helping me secure my first property purchase. Victoria kept me updated throughout, prompted the vendors with questions when enquired and generally just a brilliant person to work with on this sale. Thank you again!

Murray · 15 September 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.

Parinya · 2 September 2025 · John D Wood and Co Lettings London (296)

★★★★★ 5/5

Google

We recently completed a house purchase in Richmond. Aleksandra handled the process and was very diligent and friendly throughout the process. She was very proactive in keeping lines of communication flowing, which I feel is the most important factor in the process of buying a house. Thoroughly recommend!

William · 2 September 2025 · John D Wood and Co Lettings Richmond

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025 · John D Wood and Co Lettings London (296)

★★★★★ 5/5

Google

Really good agent who helped us complete on our property. Clear in their communication and helped throughout. Jamie and Molly we’re both fantastic throughout

Mike · 24 August 2025 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

My roommate and I worked with Paris and he was exterenely accommodating. Made the entire process very smooth and straightforward. He replied quickly to any inquiries we had and was always helpful.

Zara · 20 August 2025 · John D Wood and Co Lettings London (129-131)