John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

★★★★★ 2/5

Google

While finding the right apartment and signing a lease was a breeze (hence, two starts instead of one), once we moved in, everything went sideways. The property managers were unresponsive to both simple and complex repairs. In one case, their lack of engagement led to mold growth, eventually requiring ripping out carpet and redoing molding despite multiple escalations on our part to address leaks. What was particularly infuriating, however, either incompetence or maliciousness (or both) on their part in returning our deposit after we left. Even after aligning on amount required, it took over three months to receive our funds back. It required over 15 emails to their offices, repeated calls, threats of escalating to the housing office, and finally escalating to John D. Wood head office. Avoid working with Adamya at all cost. And if you have to, avoid giving benefit of the doubt; just save yourself the heartburn and escalate at the outset. Buyer beware - you may have no choice but to work with this team, but at minimum, know your rights and who to escalate to when they invariably try to avoid doing their jobs.

Jilani · 11 July 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

John D Wood are a friendly, positive and helpful firm to work with while we were selling our mother’s house and did everything possible to steer us towards a very happy outcome. They’re a pleasure to work with and I would highly recommend them.

Susan · 11 July 2025 · John D Wood and Co Lettings Lymington

★★★★★ 5/5

Google

Pia is exceptional she has tried her best to find a home for us .. The energy she has is remarkable, she takes her time to find the “perfect home for you and your Family . This is a gift “. Thank you

Chloeandaless · 11 July 2025 · John D Wood and Co Lettings London (296)

★★★★★ 5/5

Google

Just popped into John D Wood in Summertown and spoke to Andrew Topping. Though i was not discussing a property he was selling - he still gave me time and good advice. Amazing insight into the property market! More importantly - kind and generous with all my silly questions. Thank you Andrew!

Amit · 11 July 2025 · John D Wood and Co Lettings Oxford

★★★★★ 1/5

Google

Cannot recommend them to sell your flat, they just put it on rightmove/zoopla and do nothing. I had to constantly chase for feedback or updates. After about 5 months they told me I should wait a few years until the market improves, or accept an offer 12% under asking. I switched to another more proactive agent, had offers at asking within weeks.

J · 11 July 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 5/5

Google

Big shout out to Layla! She is a absolute star, just look at the 5 stars reviews of her. Just want to say thank you Layla for all your help in the past few days. You are always there with prompt response and kept us updated in the loop all the time which had made the whole process and experience of renting the flat nice and smooth. Highly recommended!

Coyl7 · 11 July 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 5/5

Google

Eleni was amazing. We didn't end up finding a letting with you, however I felt you were very attentive and caring with trying to find us a suitable place to rent. Apologies if I have spelt your name wrong.

Courtney · 11 July 2025 · John D Wood and Co Lettings Lymington

★★★★★ 5/5

Google

I am glad that I choose John D Wood to sell my house in Lymington. In a difficult market, Adam, Ross and Amanda were excellent, and gave me confidence every step of the way, thanks to all of you.

AE · 11 July 2025 · John D Wood and Co Lettings Lymington

★★★★★ 5/5

Google

Great estate agents. Stephen in Property Management and Munroe in lettings are both true professionals, knowledgeable, responsive, and a pleasure to work with.

Kaan · 30 June 2025 · John D Wood and Co Lettings London (506 Fulham Road)

★★★★★ 5/5

Google

We've had an amazing experience with JDW, first as a lettings agent for our flat for over 10 years and then as sales agent when we decided to sell. Julian, Eva and the entire team was absolutely amazing through the whole process.

Daanish · 30 June 2025 · John D Wood and Co Lettings London (129-131)

★★★★★ 5/5

Google

Great service from Joshua, Victoria and Layla. They helped me move in very short space of time. I can highly recommend them.

Hannah · 16 June 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 5/5

Google

Andrew Topping of John D Wood in Summertown has helped us to buy and sell in the course of our moving houses over the last 12 years. When visiting recently to value our current property he was as personable as we have come to expect, and he conducted his work with the utmost professionalism. We would recommend his services, and those of his staff, to others, without reservation.

Pru · 13 June 2025 · John D Wood and Co Lettings Oxford

★★★★★ 5/5

Google

We had an OUTSTANDING experience working with Pia from John D Wood. From the outset, Pia took the time to understand exactly what our family needed and went above and beyond to deliver. Pia was focused, driven, and highly professional… she kept things upbeat and moving which is why she was able to secure us a fantastic rental property within just ONE week. What impressed me the most was her determination and resourcefulness; she managed to find us the perfect home despite there being not much on the market... she simply pulled a rabbit out of her hat! The entire process was just so smooth and stress-free. (She even hooked us up with a moving company.) FIVE stars for Pia, cannot recommend her enough!!! ⭐️⭐️⭐️⭐️⭐️

Beth · 10 June 2025 · John D Wood and Co Lettings London (296)

★★★★★ 1/5

Google

Incredibly disappointed by the agent Toby who misguided me to securing a 2 year tenancy for a flat nearby that's in a terrible state. The property management team do not respond to you and take months to replace a faulty appliance. I was told the flat will be cleaned, refreshed with new carpets and furniture. As soon as I signed the contract, I was left with a place that falls well below a normal living standard, despite paying really high rent. It's almost 1 year and I've had to live with faulty lamps, wobbling chairs, broken blinds, doors, kitchen appliances and unhygienic carpets. The worst part of my experience was moving in and having to clean all the rut, dirt which must have been built up for years, and hoarded items left behind from previous tenants. Worst experience in the past 15 years living in London.

Ra · 30 May 2025 · John D Wood and Co Lettings London (125 Gloucester Road)

★★★★★ 5/5

Google

Aleksandra looked after my sale immaculately from start to finish. After introducing a buyer, she tracked the process throughout. She liaised with all parties, keeping me informed and making sure there were no delays along the way, all this with good humour too. I would definitely highly recommend Aleksandra and John D Wood.

Liz · 30 May 2025 · John D Wood and Co Lettings Richmond

★★★★★ 5/5

Google

We had a great experience with Paris Merico in coordinating our next rental - incredibly responsive, efficient and professional. Would highly recommend him as an agent!

Aimee · 30 May 2025 · John D Wood and Co Lettings London (129-131)

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025 · John D Wood and Co Lettings Oxford

★★★★★ 5/5

Trustpilot

Claire and Karl from the Sales team at…

Claire and Karl from the Sales team at the Canary Wharf branch of John D Wood both provided excellent support despite slow solicitors on both sides. It required a lot of perseverance!

Harpal · 25 May 2025 · John D Wood and Co Lettings London (296)

★★★★★ 5/5

Google

I have just moved into the second property I've rented from John D.Wood's Battersea office and cannot recommend them, or their lettings negotiator Layla Kelsey enough. Layla did everything in her power to ensure that both my moves and house hunt was as stress free as possible and went out of her way to accommodate me. She was kind, punctual and always in contact whenever needed. Having moved from abroad I cannot stress enough how comfortable she made this huge change for me. Wonderful team, you can't go wrong!

Ravelle · 20 May 2025 · John D Wood and Co Lettings London (501 Battersea Park Road)

★★★★★ 5/5

Google

Very warm, friendly and professional valuation from Andrew Topping. Happy to recommend him.

Ashley · 19 May 2025 · John D Wood and Co Lettings Oxford

★★★★★ 5/5

Google

My family recently moved into a new flat, and I want to express my sincere thanks to Simon Franks for his support throughout what turned out to be a long and at times stressful process. From start to finish, he was patient, professional, …

Selma · 16 May 2025 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 5/5

Google

I wish hereby to express my gratitude to Molly Derbyshire for the very professional manner which she demonstrated in arranging for and orchestrating the sale of my flat 37 at Hurlingham Court

Jean-charles · 14 May 2025 · John D Wood and Co Lettings London (287 New Kings Road)

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.

Louis · 14 May 2025 · John D Wood and Co Lettings Cobham

★★★★★ 5/5

Trustpilot

Professional and helpful

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

B · 14 May 2025 · John D Wood and Co Lettings Oxford