Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,133 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,133 reviews on six platforms, rated 4.8 out of 5 overall.
4,326
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2016, 2015, 2014, 2012. A Lettings Agency of the Year winner every year since 2014.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
2019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery poor experience with Intercounty’s Home Move team over our deposit return. Despite paying for a professional deep clean, they tried to deduct £200 for cleaning, £100 for a tiny carpet mark, and £50 for minor wall scuffs (which are …
Dear Nagarjun, Thank you for your feedback and for raising your concerns about your deposit return. We are sorry that you were left feeling disappointed with the process. … More
5/5
GoogleI have recently had the pleasure of using intercounty to sell my property in Bishops Stortford. I would like to share my experience as they were truly fantastic, and a pleasure …
Hi Anthony, thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience with Intercounty Bishops Stortford was such a positive one. … More
5/5
GoogleI have been so impressed by the efficiency, professionalism and personal attention provided by Jake Morley of the Bishops Stortford branch of Intercounty. Jake took the time to listen to my concerns, relayed updates without delay and …
Thank you so much for the kind review and really glad I was able to support you on the sale. If you do have any questions moving forward please do not hesitate to contact me … More
5/5
GoogleI had a pleasant experience viewing the property in Bishop’s Stortford today. Natasha Gabbani was welcoming, polite, and professional throughout the visit. She took the time to show me around the property in detail and clearly explained its …
Thank you for your kind review, we are delighted you were pleased with how Natasha dealt with everything. Best Wishes Intercounty Bishops Stortford
5/5
Google⭐⭐⭐⭐⭐ I had an amazing experience with Intercounty, and I especially want to thank Sheli and Harry for their outstanding support. From the very beginning, they were …
5/5
GoogleMy family and I were pleasantly met by Hollie Smith at the property we intended to view and God she was very thorough in explain the details, distances to the train station, bus connections and by the time she finished we were left with no …
5/5
GoogleWe had a viewing recently with Natasha, and it was brilliant. She was very helpful, kind and professional, also answered any questions we had, and gave us enough time to look around at the property and make a decision, didn’t rush us at …
5/5
GoogleOur experience with Intercounty has been excellent. All of the staff were efficient, friendly and listened carefully to our requirements. We especially appreciated Jake’s friendly and efficient manner and Bob’s extensive market …
Hi Elizabeth, Thank you very much for the kind words. We are really glad to see you have found your experience with Intercounty positive. We are looking forward to working … More
5/5
GoogleI had a great experience with Intercounty Bishops Stortford. A huge thanks goes to Doug & Christina Koutsoudes. I was a first time buyer and I couldn't have had a better experience. They both went above and beyond to ensure I had a smooth …
5/5
GoogleThe team at Intercounty have been brilliant. From the sales team, to the front desk staff, to the sales progressor, everyone was so helpful and accommodating. Doug did a great job with pushing things forward and getting everything over the …
Hi Anneka, thank you for your review I am so please that everyone gave you a first class service. … More
5/5
GoogleGreat service offered by Intercounty Bishops Stortford. I recently used Intercounty as the agent of choice when selling my property. The …
5/5
GoogleI had the pleasure of experiencing exceptional service thanks to "Hollie Smith". From the moment I reached out, she was attentive, professional, and genuinely invested in ensuring my needs were met. Her friendly attitude, quick responses, …
Thank you for your kind review Amith. I am glad to hear you had a positive experience with myself. … More
5/5
GoogleI am a first time buyer and I didn’t have a clue of the whole process. Recently spoke with Intercounty agents in Bishops Stortford and they were excellent, especially Jake Morley who supported me throughout the process and explain …
Thank you so much for the really kind review it is greatly appreciated! I am glad to see you felt your experience was positive and once again a massive congratulations on securing your new home! Best Wishes, Jake
5/5
GoogleSheli Choudhury was fantastic to work with during the process of letting my property to new tenants. From the outset, she communicated clearly, scheduled everything efficiently, and ensured that all the necessary steps were handled promptly …
Hi Sheuly, Thank you so much for the lovely review, it has been a pleasure progressing the tenancy and seeing the new tenants move in smoothly. Best wishes, Sheli.
5/5
GoogleGreat estate agents and very helpful. Keep intouch with you, with prompt replies and answer any questions you have. You feel in safe hands.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I worked with Jade from Intercounty while searching for a new rental property. She was professional, friendly, and really helpful throughout the process. Even though I ended up finding a place elsewhere, I truly appreciated her excellent service and support. Highly recommended!
Hi Navid thank you for your kind words I am happy to hear that you have found yourself a home, wishing you all the best! Best Wishes, Jade
5/5
TrustpilotKim was fantastic
We went to view some houses in Bishops Stortford and were kindly greeted by Kim. Kim had excellent knowledge of the local area, and was extremely helpful in not just showing us round the house we viewed but also regarding local amenities. Wanted to just say thank you for the lovely service and we have decided to put an offer in with Intercounty for one of their properties now!
5/5
GoogleA special mention for Luisa Dino for organising and coordinating some repair work at our rental property . Once notified the repairs were completed very speedily and our tenants were very pleased with the service they received as was I.
Thank you so much for your kind review, Horry! I am pleased to hear that you and the tenants were both satisfied with the service provided. Best Wishes, Luisa
5/5
GoogleIntercounty were great from start to finish with the purchase of my new home. Although I was told that I would have bi-weekly updates from someone in the sales team which I was not provided with, Grace, who I dealt with from the start was amazing. Thank you again Grace for your hard work, it was much appreciated! Ash
Thank you for your kind words- I wish you lots of happiness in your new home! Thank you, Grace
5/5
GoogleOur experience with Intercounty was very good and helpful! Especially a lady called Grace who helped us throughout our journey. Big shout out to all the team. Many Thanks Berlinda & Daniel
Thank you for your kind words, it has been a pleasure dealing with you! We wish you all the best in your new home. Best wishes, Grace
5/5
GooglePoppy has been great through quite a stressful process, she has kept us constantly updated and chased up anything we needed . She offered guidance and made the whole process a lot easier than it could have been Thankyou so much !!!
Thank you for your review Andrew, I hope you are very happy in your new home. Kind regards, Poppy
5/5
GoogleWe have just exchanged on a property with Intercounty Dunmow and the experience was seamless throughout. During us purchasing the property we dealt with Poppy who was always on hand to answer any of our questions/queries and always came back to us very quickly. We then got moved onto Doug the sales progressor who also was always on the other end of the phone if we needed any help. Would highly recommend Intercounty Dunmow!
Thank you very much for your review Ian, we wish you all the best in your new home! Kind regards, Poppy and Doug
5/5
GoogleGrace West is such an asset to Intercounty. When we started kooking at buying our first home in January we had dealings with nearly all of the estate agents in the area. Grace was a breathe of fresh air in her proactive approach. She went out if her way to tell us about a house that fitted the brief of what we were looking for, and was not yet on the open market. Grace was professional, kind, a great communicator and a real pleasure to deal with. Highly recommend Intercounty Great Dunmow.
Thank you for the lovely review Andrea, it has been an absolute pleasure working with you! I hope you and your family are happy in your new home. Best wishes, Grace
5/5
GoogleReally good experience with Charlie at Intercounty. Always helpful and super responsive throughout the process. Thank you
Thank you for your kind review, I am delighted to hear how you found the service. Best Wishes, Charlie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.
