Trusted Agent profile · West Midlands and Oxfordshire

Green and Company estate agents in Tamworth, Birmingham, Sutton Coldfield and 4 more

4.6

★★★★★ Excellent

2,008 reviews across 16 offices and 3 platforms

www.green-property.com

Green and Company has 16 offices, in Tamworth (two offices), Birmingham (five offices), Sutton Coldfield (five offices), Solihull, Wantage, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 2,008 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

1,976

Reviews on Google

All 16 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 16 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & CoTom, 29 November 2016Read the review from buyers

Our offices

Green and Company's 16 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,969 reviews on Google only. Show every review

5/5

Google

Excellent Service from Amy and the team - can highly recommend them - they are very efficient and helpful and extremely professional.

Anthony · 29 July 2019 · Green and Company Erdington

1/5

Google

I used this agency about 3 years ago when I was trying to buy a property. The transaction was extremely prolonged, they appeared to be on the vendors’ side, even when I had paid out monies for various surveys, and I remember thinking at the time that they didn’t want me to buy the house. Reading the blogs of others today, I wonder if this organisation proactively discriminates against people of colour. It was my worst experience of an estate agent and cost me a lot of wasted money on surveys etc .... because in the end I walked away from the transaction. I would never ever use or recommend this agency. The manager needs some serious training. It’s a wonder they sell or let anything.

Vee · 29 July 2019 · Green and Company Erdington

Agent replied

Good morning Vee. I write to confirm that in the scenario you have described we do indeed act for the vendor. However, unless the sale proceeds to completion of contracts we do not receive payment for the services provided so it is in our interest to try and ensure that all sales agree proceed to completion. Equally we do not "discriminate against people of colour". If you would like to make a formal complaint please email customercare@green-property.com and we will investigate the matter further. Kind Regards Green and Company

1/5

Google

On Google, it says that they're closed on the weekend, yet their phones ring out and you're actually given the impression that you're on hold, waiting for an advisor.

The · 29 July 2019 · Green and Company Erdington

1/5

Google

Should of read the poor reviews before deciding to give this company money. Was pressured into making a fast transaction for a holding deposit. Then had a complete flare up with the referencing company but the letting agents were happy to continue as soon as the referencing company didn't play ball the letting agents completely changed their demeanour from being 'very friendly' to being as how they are being depicted in other reviews and refusing to give me my money back. Absolute scam and unprofessionalism. In regards to your below comment.. Firstly, I would refrain from posting sensitive/confidential information especially whilst this matter is under dispute. Secondly, what you have posted is factually incorrect and this is just the story line you are using to try and 'cover' yourselves to withhold money you are legally not entitled to, but all of that will be made obvious in exchanged emails when the formal complaint is progressed.

Sophia · 29 July 2019 · Green and Company Erdington

Agent replied

A landlord is reasonably entitled to request certain information from a prospective tenant when deciding whether to grant a tenancy. In doing so, it is envisaged that the information will be correct and accurate. Where a tenant provides assurances that any queries, raised as a result of the information provided, have been resolved then the landlord can accept these in good faith and proceed with further checks by a referencing company. In circumstances where these issues remain unresolved then a landlord is entitled not to proceed to grant a tenancy. It is always hoped that an application made by a tenant will proceed smoothly.

5/5

Google

Rating only, no written review.

Kez · 29 July 2019 · Green and Company Wantage

Agent replied

Thank you for leaving the five star rating.

5/5

Google

Very impressed by the quality of the service for check-in, check-out and everything in between - strong communication and we loved the property we found.

Sam · 29 July 2019 · Green and Company Wantage

Agent replied

Sam, thank you so much for your review and I hope that you enjoy the property throughout your stay.

5/5

Google

Mandy and Chris could not have been more helpful with our move. From viewing the property to checking in nothing was ever too much trouble and they were always on the end of the telephone and happy to help.

Jessica · 29 July 2019 · Green and Company Wantage

Agent replied

Jessica, thank you so much for your kind review and I hope that you are enjoying your new home.

5/5

Google

All the staff at Green & Co went out of their way to make the sale of my house as easy as possible. Always professional, always helpful and imaginative, always guiding with a kindly approach. Their consistent presence and ongoing communication really helped me get through the sometimes trying process. Thank you....

Annie · 29 July 2019 · Green and Company Wantage

Agent replied

Thank you very much for your kind comments.

5/5

Google

so professional and so approachable at all times. Extremely impressed with the quality of service, organisation and professionalism that the Green and Co team have demonstrated throughout the entire process. The staff have been helpful and responsive, which has helped ease the stress of the moving process.

Prasad · 29 July 2019 · Green and Company Wantage

Agent replied

Prasad, thank you so much for your kind comments. Thank you for your business and we hope that you are happily settled in your new home.

5/5

Google

Sold and bought through them, highly recommended.

Gordon · 29 July 2019 · Green and Company Wantage

Agent replied

Gordon, thank you very much for your kind comments.Best wishes

2/5

Google

Overall my experience with Green & Co. was not fantastic, the main issue that I felt with the company was that they are not prepared or used to dealing with young adults looking to rent with other young adults. It was clear that their primary client is one of a family. I found some staff to be quite patronising when talking to me about the property as if I was a child, and didn't understand what I was getting into. Perhaps they should understand that many people in their mid-twenties have had multiple experiences with renting and do in fact know what is required from a tenant. Of particular note is when I was first liaising with the company before having been accepted the property. Me and the other tenants entered the office of the company to deliver proof of ID among other things, prior to signing the agreement. The attitude shown at this stage by the staff was shocking as we were actually ignored by most of the staff on arrival, not many people looked us in the eye, nobody welcomed us to the company or introduced themselves, many not looking up from their desks. Likewise when we were leaving the office, I distinctly remember making an effort to thank the staff and say goodbye, to which I was met with silence. I believe this was due to our age and not appearing to be a typical client or tenant. This may feel quite minor however it set a negative tone and image of the company which I struggled to shake afterwards. The year I spent with the agency did not provide any evidence to the contrary and therefore explains my two-star review.

Alex · 29 July 2019 · Green and Company Wantage

Agent replied

Wow, that has devastated the team to receive your review Alex. They all pride themselves on looking after everyone who they deal with and we are really sorry that you felt so strongly to leave these comments. I would really like the opportunity to talk to you about your visit back in May/ June 2018 but it may be difficult to look into it in any great depth given the time that has now passed. The busy open plan office on the ground floor is not ideal for meeting everyone but I hope that you were dealt with professionally and efficiently by whichever one of the Lettings Team looked after you. We do have a very detailed and thorough process/ duty of care for all potential future tenants but clearly we failed somewhere if this came across in any way patronising. The review does not sound like us. Please feel free to call me on 01235 773406 Tim Green

1/5

Google

Do not recommend!

Deniss · 8 July 2019 · Green and Company Erdington

Agent replied

Sorry to read that you are unhappy. If you would like us to look in to the matter please email us enquiries@green-property.com Regards Green and Company

5/5

Google

I have never actual bought or sold a house through this company but I have had the pleasure of dealing with this company in a chain (a very dysfunctional chain) unfortunately for us or buyers pulled out for no reason at the last minute, I cant let that reflect on the hard work and determination Claire & Co put in.

Stewart · 25 June 2019 · Green and Company Tamworth (13 Colehill)

1/5

Google

No emergency contact number when things go wrong out of hours disgraceful had no heating since last night with a tempretutem below Zero and cantc be fixed till tomorrow Worse estate agents ever no time scale for emergencies what a Joke

Jacinta · 22 March 2019 · Green and Company Erdington

Agent replied

When our Letting Management team received your email (31st January) regarding the issue raised about the central heating boiler they took action at 8.30am and engaged our contractor. The quote was approved with the landlord and the contractor agreed to attend to the work the following day (today) to complete the repair. Clearly a boiler breakdown is unusual and this was made worse by the fact it was extremely cold so I understand the inconvenience that this has caused you. Any issues experienced out of hours are generally dealt with by the tenant and reasonable costs are then refunded subject to the landlords approval. However, this is incredibly rare and most property related issues are dealt with and rectified the following day without any inconvenience to the tenant. The management team will do everything possible to ensure the boiler is repaired today. Regards Green and Company

2/5

Google

Very friendly and on the ball when they want your business. Initially had to make 3-4 phone calls to have all the mistakes (12 photos that were repetitive, incorrect descriptions on at least 3 of the rooms, incorrect floor plan for downstairs) on the websites rectified to give accurate description of property. When I called to advise that we would not be using their recommended solicitors due to cost, the agent we'd been dealing with never bothered with us again and we had to make phone calls to them for updates. Only found out we had a viewing during a chase up call! However, during any contact with the staff, they were all very pleasant and courteous. As I stated in an email to them, they were very on the ball when it came to sending their invoice!! No response.....

Debby · 12 March 2019 · Green and Company Castle Bromwich

Agent replied

Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager. Regards Green and Company

5/5

Google

Good team. Need to be more selective when taking landlords though.

Mihai · 14 November 2018 · Green & Company Walmley

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Green and Company

Which Green and Company office has the most reviews?

Green & Company Tamworth Sales has the most, with 234 reviews rated 4.5 out of 5, followed by Green & Company Great Barr Sales with 209.

Where are the Green and Company offices?

The 16 Green and Company offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent