Green and Company estate agents in Tamworth, Birmingham, Sutton Coldfield and 4 more

Thank you for taking the time to provide feedback John. If you recall the appointment was re-arranged numerous times by yourself which did delay us being able to offer you an opinion regarding a marketing price. However, on the appointment Jonathan offered you a verbal opinion regarding a suggested marketing price. He also confirmed this in writing to you. I'm not entirely sure how we could have offered "you a price" any quicker. If you had of given Jonathan instructions to sell your home on the appointment he would have gone ahead and measured up the property. Regards Green and Company

Thank you for taking the time to provide feedback regarding your proposed purchase last year. Having looked at the property file I disagree that you received “terrible customer service” because I can see that there was regular contact throughout the transaction. At the time you raised your concerns regarding the marketing in relation to “Legal Ready”. We explained that “the term ‘Legal Ready’ when seen on the marketing details of a listed property is used to advise potential buyers that the seller HAS instructed a solicitor to act for them once a sale has been agreed with all the basic Land Registry title documentation purchased and property information requested is to hand.”. You were also aware that the vendor was an elderly lady that had recently lost her husband. Proceedings weren’t helped when it transpired some years ago that the sellers husband had sold part of the garden and a charge had been placed on the land in question. This had to be dealt with by the sellers conveyancer. Within the conveyancing period you requested a reduction for electrical work and then a further reduction from the agreed purchase price due to the conveyancing delays set out above. Our client could not afford to reduce the selling price any more than had been agreed. It was for this reason you decided to withdraw from the purchase of the property. We did all that we could to help you purchase this property and I am disappointed to read your comments but I wish you all the best for the future. Regards Green and Company.

Thank you for taking the time to provide feedback. Having spoken to the staff at the office I believe that they did all that they could to answer and deal with your enquiries and I am sorry that you feel that this was not the case.

Thank you for your feedback. I have searched our management software and I cannot find your details based on the aforementioned information. If you can email me (customercare@green-property.com) I will endeavour to look in to the matter for you. Kind regards Green and Company

Hi Mark We are sorry to see that you are not entirely happy with the service received. Having looked at our case management system we cannot reference your experience with the Walmley office however we have "Mark Morris" registered at our Tamworth office? If possible, we would like to be able to rectify matters for you. Please email our Customer Care team (customercare@green-property.com) and they will liaise with you. Kind regards Green and Company

Dear Eva Thank you for taking the time to provide us with your feedback. I have searched our case management system and I can't find your information on our system (I have used "Eva Fripp" as a search). If you would be good enough to email our Customer Care Manager, Tara Kelly, (customercare@green-property.com) and Tara will investigate your issues and liaise with you to resolve them. Kind regards Green and Company

Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager. Regards Green and Company