★★★★★ 5/5
GoogleAfter considerable research we decided to appoint Greens as our Estate Agents. Mark valued our property and assured us that Green's would ' hold our hands every step of the way'. From the very start they have been professional and have kept us informed every step of the way. They kept us informed of all viewings by phone and a reminder email and provided us valuable feedback after the viewings were completed. Everyone in the office is so friendly, special thanks to Naz and Lindy and also to Kate and Geraldine for ensuring that we only had genuine prospective buyers viewing our property and of course Mark. No time wasters, thank goodness.
They have provided honest and impartial information about solicitors, removal companies and arranged for the EPC.
We have sold and are so grateful to everyone at Green's for their amazing service and living up to their promises.
Thank you fro the bottom of our hearts
Karen · 24 October 2019 · Green & Company Boldmere
★★★★★ 5/5
GoogleFantastic service from the team at the Erdington branch. Currently letting a property through them. The customer service from Rachael and Amy has been superb. They explained everything clearly and made the whole process straightforward. Keep up the good work.
Rashfire · 23 October 2019 · Green and Company Erdington
★★★★★ 4/5
GoogleRating only, no written review.
Ian · 16 October 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 4/5
GoogleRating only, no written review.
Al · 1 October 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)
★★★★★ 1/5
GoogleAs a rental agency we have been dealing with for two years now they are useless a complete lack of contact and when they do they claim they have been trying to contact us dispite having two contact numbers for us .
We are still waiting for the contract to renew our tenancy agreement which should have been signed weeks ago . When you finally get a house inspection and report items such as damp etc you never hear anything . The gas inspection for the property is always done late and this time the boiler has a problem and you've guessed it not a word back from them.
I very strongly recommend that you chose a much better agent
Paul · 30 September 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
Agent replied
Further to your feedback I have spoken to our Management Department and inspected the file in relation to your tenancy. Based on the file notes I strongly disagree that there has been a “complete lack of contact”. A reminder regarding the tenancy agreement was sent to you on the 3rd July advising that the landlord had agreed to extend your tenancy agreement. The department has also tried contacting you regarding an inspection. The gas safety certificate was due to expire on the 26th September and our contractor carried out a new inspection and issued a revised certificate on the 26th September. A quote regarding the boiler has also been obtained and sent to the landlord for approval, which has today been given the go ahead. We are here to help you and I would strongly recommend contacting our Management Team, who will do all that they can to resolve any issues that you have. Regards Paul Ivens
★★★★★ 1/5
GoogleAgent came out valued property everything was alright
Found out when board arrived not with greens erdington even though property in erdington
Had no feed back and no help
David-Paul · 19 September 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)
Agent replied
Thank you for providing feedback. We are marketing your home at our Walmley office because it falls within this offices catchment area. This would have been explained from outset. From looking at your file it would appear that the office is in regular contact with you but if you have any queries please contact the office who would be more than happy to help you.
★★★★★ 1/5
GoogleRating only, no written review.
Mustafa · 12 September 2019 · Green and Company Erdington
Agent replied
Thank you for taking the time to provide feedback. I have looked into your file and I can see that we have arranged for contractors to attend the property to carry out some work in relation to door locks. However, the landlord does have the right to ensure certain items remain as they are which, I believe, has been communicated to you. If you have any outstanding queries please contact the management team who will be happy to help you.
★★★★★ 1/5
GooglePiss poor service
Paddy · 5 September 2019 · Green and Company Tamworth (13 Colehill)
Agent replied
I have looked at our case management system and I can't find any information relating to Paddy McCarthy. If you have a genuine complaint about the level of service received please email us directly and we would be more than happy to look in to the matter for you. (customercare@green-property.com)
★★★★★ 3/5
GoogleRating only, no written review.
Callum · 5 September 2019 · Green and Company Tamworth (13 Colehill)
★★★★★ 2/5
GoogleNot great property managers. Brilliant to start with but then when they have you hooked they stop caring.
Kate · 29 August 2019 · Green and Company Tamworth (13 Colehill)
Agent replied
Hi Kate, thanks for the feedback. We do care. Is your feedback in relation to sales or lettings? Regards Paul
★★★★★ 5/5
GoogleI was not looking to purchase a house , I found the Manager very helpful in the information I required.
Ian · 27 August 2019 · Green and Company Sutton Coldfield (7 Boldmere Road)
★★★★★ 3/5
GoogleRating only, no written review.
Oscar · 27 August 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)
★★★★★ 3/5
GoogleFriendly and helpful, but you struggle to get them on the phones
Katie · 27 August 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Ben · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
★★★★★ 1/5
GoogleRating only, no written review.
SD · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
Agent replied · 24 August 2024
Sorry to read that you are unhappy. If you would like us to look in to the matter please email us enquiries@green-property.com
Regards
Green and Company
★★★★★ 5/5
GoogleRating only, no written review.
John · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Andrew · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
★★★★★ 3/5
GoogleFriendly and helpful, but you struggle to get them on the phones
Katie · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
★★★★★ 1/5
GoogleWorst estate agent I have come across.Can’t process simple requests and REALLY Bad Attitude from office staff when questioned.I now understand why estate agents have no qualifications, just loads of chat .i see they respond to people telling the truth on this medium with a real defensive attitude,if they focused on the job in hand they might not get so many absolutely negative reviews .Time for a change in management and direction,
Peter · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
Agent replied · 24 August 2024
Thank you for taking the time to provide feedback. Having spoken to the staff at the office I believe that they did all that they could to answer and deal with your enquiries and I am sorry that you feel that this was not the case.
★★★★★ 3/5
GoogleIt took a very long time for this estate agent to get back to me and offer any price on the house but didn't measure up when they arrived - there are other estate agents out there I think they need to get their act together a little bit better I was very disappointed- a company that has such a big reputation
John · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
Agent replied · 24 August 2024
Thank you for taking the time to provide feedback John. If you recall the appointment was re-arranged numerous times by yourself which did delay us being able to offer you an opinion regarding a marketing price. However, on the appointment Jonathan offered you a verbal opinion regarding a suggested marketing price. He also confirmed this in writing to you. I'm not entirely sure how we could have offered "you a price" any quicker. If you had of given Jonathan instructions to sell your home on the appointment he would have gone ahead and measured up the property.
Regards
Green and Company
★★★★★ 2/5
GoogleAs a buyer I received terrible customer service from Green and Co. We lost hundreds of pounds trying to purchase a property that was labelled as 'legal ready' when there were unresolved issues. We were made to feel guilty for pulling out. Would never use Greens in future
Dawn · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
Agent replied · 24 August 2024
Thank you for taking the time to provide feedback regarding your proposed purchase last year.
Having looked at the property file I disagree that you received “terrible customer service” because I can see that there was regular contact throughout the transaction.
At the time you raised your concerns regarding the marketing in relation to “Legal Ready”. We explained that “the term ‘Legal Ready’ when seen on the marketing details of a listed property is used to advise potential buyers that the seller HAS instructed a solicitor to act for them once a sale has been agreed with all the basic Land Registry title documentation purchased and property information requested is to hand.”.
You were also aware that the vendor was an elderly lady that had recently lost her husband. Proceedings weren’t helped when it transpired some years ago that the sellers husband had sold part of the garden and a charge had been placed on the land in question. This had to be dealt with by the sellers conveyancer. Within the conveyancing period you requested a reduction for electrical work and then a further reduction from the agreed purchase price due to the conveyancing delays set out above. Our client could not afford to reduce the selling price any more than had been agreed. It was for this reason you decided to withdraw from the purchase of the property. We did all that we could to help you purchase this property and I am disappointed to read your comments but I wish you all the best for the future.
Regards
Green and Company.
★★★★★ 5/5
GoogleWe move a lot with my work globally and the quality of an estate agent’s service becomes somewhat of a deal breaker when setting up your expectations about the area. Maybe it shouldn’t, but it does. They are usually the first people we get to meet in a new area and we tend to take their professional and personal attitude, to a certain degree, as a “sign of things to come”. I have met Green & Co Lettings, Sutton Coldfield, searching for the next family rental in the UK.
There are several things we were impressed with Green & Co during the whole process.
Initially a young man, Callum, helped me with a viewing. He was kind and patient with my never-ending inquiries. Later on, another property came up in their portfolio, the one we ended up renting. The gentleman who helped us with the viewing was equally patient, understanding and informative. Both were professional, yet personable. We decided to apply and were then in the safe hands of Sarah. She handled our application amicably. She does an excellent job dealing with all aspects of the process. She went above and beyond our expectations, working late to get our documents ready and being there whenever we needed help. On the day I got the keys, I was greeted by Miss Harper and staff in the office. They were genuinely friendly, warm and welcoming. Their energy, positivity and charm made us feel at “home”.
Green & Co uses a portal to manage your application. It gives clarity and manages expectations. User interface was very well thought of. Some ideas (deadlines etc.) might need further tweaking, but overall the portal was a very positive experience). One would assume this to be the industry standard. Why is it not? Through the portal, we were able to manage our communication, documents, payment, contract etc. We were in the loop for every step of the way. When we had occasional queries, Sarah and accounting department were quick to respond, clear and precise. Well done!
Lastly as a general remark. We are pleasantly surprised by the quality of service we receive in and around Birmingham. Our benchmark is our interaction with several estate agents at varying capacities during our time in many cities around the globe, for the last 20 or so years. We have had the "privilege" of experiencing almost rude unhelpful arrogance, know-it-all snobbery and off-putting personality shortfalls of many estate agents across continents. This continued with some Surrey agents here in the UK. Hence, we were a bit unsure of what to expect in Birmingham. All Birmingham estate agents* were a breeze to deal with. Decent, down to earth people there to help doing their best. Green & Co Sutton Coldfield Lettings was not an exception. Thank you, Sarah and team for a hassle-free, pleasant experience. We strongly recommend their services to anyone looking for a rental in the area. Trust me, you are in safe hands.
*Please see my other reviews for Places Birmingham and Maguire Jackson.
Hakan · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)
★★★★★ 5/5
GoogleChris was fantastic throughout the whole process. Always at the end of the phone or email when needed and always swift with answers needed as well as moving us in extremely quickly.
Brilliant experience all the way through.
Sasha · 31 July 2019 · Green and Company Wantage
Agent replied
Sasha, thank you so much for your kind comments. Chris and his team thrive on positive feedback and that only comes when you go that extra mile for people. Best wishes for the future.
★★★★★ 2/5
GoogleVery friendly and on the ball when they want your business. Initially had to make 3-4 phone calls to have all the mistakes (12 photos that were repetitive, incorrect descriptions on at least 3 of the rooms, incorrect floor plan for downstairs) on the websites rectified to give accurate description of property. When I called to advise that we would not be using their recommended solicitors due to cost, the agent we'd been dealing with never bothered with us again and we had to make phone calls to them for updates. Only found out we had a viewing during a chase up call! However, during any contact with the staff, they were all very pleasant and courteous. As I stated in an email to them, they were very on the ball when it came to sending their invoice!! No response.....
Debby · 31 July 2019 · Green and Company Birmingham (937 Walsall Road)
Agent replied · 30 July 2023
Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager.
Regards
Green and Company
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