★★★★★ 1/5
GoogleRegistered our interest in a property back in april 2020 told we was only ones interested. Got taken down due to lockdown, we then stumbled back upon the property which the letting agents failed to notify us about due to a 25 pound rent rise apparently it was out of our price range. They then told us 16 people was now interested in the property when at the beginning we was only ones interested and we was top of the list. We called every day for an update got told still waiting for a decision from the landlord then they decided not to answer our calls at all, to finally get through and be told the landlord rejected us with no reason given and said they emailed us when they didnt. 5 months we waited and wasted time for nothing at all with no communication from green whatsoever, this makes me feel like we had a very lucky escape! For anyone looking to rent with green i wouldnt waste your time on this place left me very angry and disappointed!!!!!!
Lorna · 14 August 2020 · Green and Company Erdington
Agent replied
Thank you for taking the time to provide feedback.
I have looked at our case management system, and I can see that you and are your partner are registered with us looking to rent a property up to a maximum of £875 per month. When the property became available again, an application match was run by the letting staff for tenants looking to rent between £900 to a £1000 per month. Because you had indicated, you were looking at a maximum rent of £875 the match that we ran failed to tag you in the search.
The property was indeed inundated with interest from prospective tenants. In addition to this, the landlord was very particular. She set out strict criteria that we had to adhere to when selecting a suitable tenant which is why it took a while to obtain instructions from our landlord. However, I can confirm that your details were passed on to the landlord for her to consider your application. Unfortunately, it was the landlord who decided to accept another application.
I have looked at our telephone system, and there are seventeen calls between yourselves and our office within the period that you are referring too. At no time would any member of staff elect not to take your telephone call.
In summary, I can only apologise that we failed to contact you when the property was re-marketed and you had to contact ourselves to make the point that you had already expressed an interest in renting the property earlier in the year. However, this was not the reason why we were not able to offer the property to you.
Regards
Steve Barker, Regional Manager
★★★★★ 1/5
GoogleAfter the initial visit for photos and measurements from Paul, I heard nothing from them. My property was on with them for 6 weeks. I learn from my new estate agents that its illegal to market a property without the EPC information, which mine never got. Even though I had a company come round and do all there checks? They also never removed the "awaiting vendors approval" on rightmove, when I posted them the very next day of Paul's visit. They don't seem to work weekends as you could never get though to them on the phone?
Rachel · 9 August 2020 · Green and Company Sutton Coldfield (7 Boldmere Road)
Agent replied
Hi Rachel,
I have spoken to Paul and reviewed your property file. We did obtain an EPC for your property. The reference number for the certificate is 0398-9043-6203-9350-7214. To obtain a copy you just need to visit www.epcregister.com.
We are open weekends so I can only apologise that you were not able to contact us.
Draft particulars were produced and sent to you but we do not have a record of them being returned.
I am very sorry that you were unhappy with our service but I wish you all the best for the future.
Kind regards
Paul Ivens
★★★★★ 5/5
GoogleGreen & Co sold our property and we were very pleased with the overall service. Someone was always available to answer questions and allay fears throughout. Recommended.
Mark · 30 July 2020 · Green and Company Wantage
Agent replied
Mark, thank you so much for your kind review. Everyone here hopes that you are enjoying your new home. Best wishes for the future.
★★★★★ 5/5
GoogleConsistently realistic appraisals of property across my 20 year association with this fabulous, independent company. Everyone has been dedicated to finding the very best fit between landlord and tenant as well as buyer and seller. My rental property was occupied permanently for the 20 years I owned it and brilliantly managed by Green & Co for all of that time; they dealt with everything. Similarly the sales team were sensitive, patient and just lovely people! Certainly the most professional service and accurate communications I have had from an estate agent ever. Thank you so much to you all at team Green & Co.
Anna · 30 July 2020 · Green and Company Wantage
Agent replied
Anna, thank you so much for your kind comments - you have really put a spring in everyone's step here today! Best wishes
★★★★★ 5/5
GoogleGreen & Company Castle Bromwich were helpful because got full asking Price for property within a week and sale completion in 3 months and did so in friendly and enthusiastic fashion. Would also recommend Green lettings who managed rentals on same property for many years.
Louise · 30 July 2020 · Green and Company Birmingham (937 Walsall Road)
★★★★★ 4/5
GoogleRating only, no written review.
Mariana · 19 July 2020 · Green and Company Erdington
★★★★★ 2/5
GoogleRating only, no written review.
Jayne · 3 July 2020 · Green and Company Tamworth (13 Colehill)
★★★★★ 3/5
GoogleGood & professional
Asif · 24 June 2020 · Green and Company Tamworth (13 Colehill)
★★★★★ 5/5
GoogleWe purchased through Green & Co rather than selling and they were outstanding. A very special mention has to go to Ann, who was the glue who held our buying/selling transaction together! We are so grateful!
Ben · 24 June 2020 · Green and Company Tamworth (13 Colehill)
★★★★★ 5/5
GoogleGreen & Company Tamworth were helpful because they went above and beyond for not only the vendor but also us as the buyers. We had emails answered promptly and many calls made on our behalf. This would of been a much more stressful and drawn out process without their help.
Mimi · 24 June 2020 · Green and Company Tamworth (13 Colehill)
★★★★★ 3/5
GoogleVery helpful but to expensive 😞 …
Carol · 24 June 2020 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)
★★★★★ 5/5
GoogleI had thought of using an online agent for the sale of our house, but given the issues we encountered I'm very glad we didn't. Yes, the cost was more than online, but I feel it was worth it. A buyer who pulled out without good reason on the day of exchanging contracts really complicated matters, but the staff at Green & Co handled matters very well. An expression of interest which had been made some months before was chased up and this turned into a firm offer and eventually a sale. Regular updates were very welcome, and all staff were friendly and efficient. Lindy was very good at shepherding the sale through and keeping us fully informed of all developments. So although the journey was long and at times traumatic, Green & Co performed well at all stages.
Greg · 24 June 2020 · Green and Company Sutton Coldfield (7 Boldmere Road)
★★★★★ 5/5
GoogleWe move a lot with my work globally and the quality of an estate agent’s service becomes somewhat of a deal breaker when setting up your expectations about the area. Maybe it shouldn’t, but it does. They are usually the first people we get to meet in a new area and we tend to take their professional and personal attitude, to a certain degree, as a “sign of things to come”. I have met Green & Co Lettings, Sutton Coldfield, searching for the next family rental in the UK.
There are several things we were impressed with Green & Co during the whole process.
Initially a young man, Callum, helped me with a viewing. He was kind and patient with my never-ending inquiries. Later on, another property came up in their portfolio, the one we ended up renting. The gentleman who helped us with the viewing was equally patient, understanding and informative. Both were professional, yet personable. We decided to apply and were then in the safe hands of Sarah. She handled our application amicably. She does an excellent job dealing with all aspects of the process. She went above and beyond our expectations, working late to get our documents ready and being there whenever we needed help. On the day I got the keys, I was greeted by Miss Harper and staff in the office. They were genuinely friendly, warm and welcoming. Their energy, positivity and charm made us feel at “home”.
Green & Co uses a portal to manage your application. It gives clarity and manages expectations. User interface was very well thought of. Some ideas (deadlines etc.) might need further tweaking, but overall the portal was a very positive experience). One would assume this to be the industry standard. Why is it not? Through the portal, we were able to manage our communication, documents, payment, contract etc. We were in the loop for every step of the way. When we had occasional queries, Sarah and accounting department were quick to respond, clear and precise. Well done!
Lastly as a general remark. We are pleasantly surprised by the quality of service we receive in and around Birmingham. Our benchmark is our interaction with several estate agents at varying capacities during our time in many cities around the globe, for the last 20 or so years. We have had the "privilege" of experiencing almost rude unhelpful arrogance, know-it-all snobbery and off-putting personality shortfalls of many estate agents across continents. This continued with some Surrey agents here in the UK. Hence, we were a bit unsure of what to expect in Birmingham. All Birmingham estate agents* were a breeze to deal with. Decent, down to earth people there to help doing their best. Green & Co Sutton Coldfield Lettings was not an exception. Thank you, Sarah and team for a hassle-free, pleasant experience. We strongly recommend their services to anyone looking for a rental in the area. Trust me, you are in safe hands.
*Please see my other reviews for Places Birmingham and Maguire Jackson.
Hakan · 24 June 2020 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 5/5
GoogleGreen & Company Castle Bromwich were helpful because got full asking Price for property within a week and sale completion in 3 months and did so in friendly and enthusiastic fashion. Would also recommend Green lettings who managed rentals on same property for many years.
Louise · 24 June 2020 · Green and Company Castle Bromwich
★★★★★ 1/5
GooglePoor customer service, I had been trying to contact them over a week everyday multiple calls a day and emails sent about a property that had gone up, it remained for weeks yet they never answered any of my calls or got back to my email.
As someone who was interested why advertise on Rightmove if your not going to answer phone calls or returns emails. Before you respond usual bs we busy, I actually called so many times and different times and nothing.
I would recommend you fix your call handling, I guess landlords should be aware of this too, losing out customers.
Adal · 19 June 2020 · Green and Company Erdington
Agent replied
Thank you for providing feedback. We would like to get to the bottom of your issue because we have more than enough staff answering the phone all day, everyday and we have enough data available for us to be able to track your calls to see why thy weren't answered. Please email customercare@green-property.com and I guarantee you will receive a reply.
★★★★★ 5/5
GoogleRating only, no written review.
Stephen · 16 June 2020 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 1/5
GoogleAbsolute time wasters, I registered to this letting agent several months ago, still in the same position, agent will advise me to look out for emails about properties that I may like, but they never email me, last email was back in January, I'm always having to do the chasing, not helpful in the slightest,, I'll be lucky if I get a viewing at this rate, again absolute time wasters.
Faye · 16 June 2020 · Green and Company Erdington
Agent replied
Thank you for providing feedback. Having looked at our case management system I can see that we have emailed you 7 properties between the 26th of May and the 11th of June. We also sent two properties via text message on the 26th of May. Please call us if you didn't receive them so we can double check your contact details.
★★★★★ 3/5
GoogleOk
The · 11 June 2020 · Green and Company Tamworth (13 Colehill)
★★★★★ 4/5
GoogleEasy to navigate
Sally · 26 May 2020 · Green and Company Sutton Coldfield (7 Boldmere Road)
★★★★★ 5/5
GoogleAs a potential buyer I've had excellent customer service from Shakila Sharif at this branch, thank you.
David · 24 May 2020 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)
★★★★★ 5/5
GoogleWe sold our flat and bought our new home through Green and Co. They are highly recommended. Excellent throughout from start to finish. Massive thanks to the team especially Mark and Olivia!
Dan · 24 April 2020 · Green and Company Wantage
Agent replied · 30 July 2023
Dan, thank you very much for your kind words, we all really hope that you are enjoying your new home!
★★★★★ 3/5
GoogleOk would not use them again felt overwhelmed just wanted to get a deal done.
Carol · 26 March 2020 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 5/5
GoogleAbsolutely first class service from Angela. She went above and beyond in helping me and my wife find our forever home. She deserves a medal . Thanks angela. *********
John · 26 March 2020 · Green and Company Sutton Coldfield (Warwick House 9 High Street)
★★★★★ 5/5
GoogleAbsolutely over the moon with the service received from Callum and Sam in lettings. Couldn’t have made it easier for me. Always on the end of the phone when I called or quick reply to any emails I sent. Thank you for the great service.
Jodie · 25 March 2020 · Green and Company Tamworth (13 Colehill)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
