Trusted Agent profile · West Midlands and Oxfordshire

Green and Company estate agents in Tamworth, Birmingham, Sutton Coldfield and 4 more

4.6

★★★★★ Excellent

2,031 reviews across 16 offices and 3 platforms

www.green-property.com

Green and Company has 16 offices, in Tamworth (two offices), Birmingham (five offices), Sutton Coldfield (five offices), Solihull, Wantage, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 2,031 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

1,999

Reviews on Google

All 16 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & CoTom, 29 November 2016Read the review from buyers

Our offices

Green and Company's 16 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,992 reviews on Google only. Show every review

1/5

Google

Terrible service, broken boiler for over 2 months and nothing done about it. A complete mess of a letting agent. Totally disorganised.

Aaron · 16 July 2021 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Thank you for providing feedback regarding our lettings division. If you can please email me outlining the problem i will ensure that someone senior within our letting division will look in to it for you. Regards Paul Ivens

1/5

Google

G&C were very good answering buyer enquiries and negotiating with the sellers. However, the property was handed to us very filthy with food leftovers in the kitchen and a brown wheelie bin full of garden waste (in December!). We were given no manual of the property and really struggled to figure out where basic things are or how they work. A property manual is something that other estate agents ask the sellers to prepare to make the transition of the new occupiers more straightforward. We doubt they told the sellers to leave the property in a reasonably clean estate. There were also issues with items that the sellers were supposed to leave as part of the purchase like furniture etc. and our solicitor informed us (after completion!) that the list of items prepared by us and the sellers was not the same. The solicitor also showed us a message from the seller to G&C with the list of items that was not shared with us. As problems came after completion and G&C got paid their efforts to help were none existent indeed and kept passing the buck to the solicitors. No efforts to even contact the sellers to arrange rubbish removal despite pictures of the problem were shared with them. Almost two months since we moved in and we do not have answers for the missing items issue. We also noted that they tend not to answer emails sent to their main email address like it happened to us two times while placing home offers! Kudos for Fleur though our mortgage broker she was very good and helpful.

Marina · 24 June 2021 · Green and Company Sutton Coldfield (7 Boldmere Road)

Agent replied

Thank you for taking the time to provide feedback. I am disappointed to read that the property was left in a way that you found unacceptable. Having spoken to your solicitors today, we understand that they are communicating with the sellers/sellers solicitors regarding the fixture and fittings that you have disputed. The issues you have raised need to be dealt with by your solicitors because they are part of a legal contract that they dealt with. Currently, "property manuals" are not commonplace or a legal requirement within the United Kingdom. Conveyancing procedures are presently being reviewed, and we hope that new policies will allow for something like this. As far as emails going missing are concerned, we can only apologise if this was the case. Due to COVID, we have some of our staff working from home while others work within our offices. There have been occasions when emails have been read but not dealt with on the assumption that someone else was dealing with it. This isn't acceptable, but current restrictions have caused some internal problems for us. I wish you well in your new home and based on what your solicitor has told us we are confident that they are dealing with this matter on your behalf.

5/5

Google

I'd recommend Green & Company Sutton Coldfield to anyone because they single-handedly kept our chain from falling through due to a terrible solicitors used on one side of the chain. In particular, Jacquie was incredible. She calmed me down, stopped the tears and reasoned with difficulties on both sides of our chain. Without her we would not be in our house now. Jacquie worked above and beyond, often into the evenings and would call me before office hours in the final stages to try and make sure things would still going to plan. If we were to sell again - I would personally give Jacquie a call straight away. There is no other agent in Sutton Coldfield / surrounding areas that I would use. Do not waste your time elsewhere, if Jacquie on the rare occasion wasn’t around to take a call - several members of Green & Co stepped in from several different sites and got up our notes (which are stored on a intranet system I believe, making it easy for anyone at Green & Co to add notes) and caught us up with what was happening as and when it happened. Their communication is SEAMLESS. We always knew where we stood. We had gone with another local agent to begin with and got no viewings for 6 WEEKS! Once we moved to Green & Co - we sold in a week, with 2 offers and 5 viewings in the first few days, which is due to their reputation, their list of clients and their proactive nature. If you are looking for solutions NOT problems, you must go to Green & Co. Huge thank you to all of the team, you guys are absolutely outstanding. Well done!

Rebecca · 24 June 2021 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

5/5

Google

Really helpful and went the extra mile as I have a disability from birth that affects my limbs/speech and the ability to write etc. due to Cerebral Palsy. Claire really pulled out all the stops for me!PositiveQuality

Mark · 22 June 2021 · Green and Company Tamworth (13 Colehill)

5/5

Google

Green & Company Tamworth staff were good because they were really friendly and happy to answer questions. We never felt like we were being too pushy and often they called before we needed to.PositiveProfessionalism

Kelly · 22 June 2021 · Green and Company Tamworth (13 Colehill)

5/5

Google

Exceptional customer service from the moment they valued the house right through to completion. The whole process took only 11 weeks because Greens have a great working relationship with A conveyancing and both sides had the same work ethic to succeed.Special thanks to Lee ,Anne,Angela and clare. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Jeff · 22 June 2021 · Green and Company Tamworth (13 Colehill)

1/5

Google

We were tenants with Green and Co acting as the agents for 2 years. We ended the tenancy and were treated disrespectfully, as if we were children. We felt the agent was trying to pressure us into agreeing an unfair proportion of the deposit to be given to the landlord and she was not professional and made consistent mistakes. Would not recommend this estate agents for rental in the future.NegativeProfessionalism

Ben · 21 June 2021 · Green and Company Wantage

Agent replied · 20 June 2024

It is always uncomfortable having to pass on the news from the inventory company that a property has not been returned to the landlord up to the expected standard. We understand that you have used the TDS arbitration service that is available to all tenants and landlords and we hope that you are satisfied with their conclusion. We wish you well in your new home.

1/5

Google

As a cash buyer, an offer was submitted verbally and in writing to Green & Co. of the guide price for a property they were marketing. I never hear back from them, not even to say that another offer had been selected over mine. Not even a courtesy email, the service is very poor. Even if they had the perfect property for me, I would walk away if it was being sold via Green & Co. Sellers, there are more professional organisations out there, I cannot recommend this organisation (I have no affiliation to any other agents, that is just my opinion as a purchaser).NegativeResponsiveness, Professionalism

Paul · 21 June 2021 · Green and Company Wantage

Agent replied · 20 June 2024

Paul could you call me as soon as you can on 01235 773406 as I believe that you are not reviewing the correct firm. Many thanks. Tim Green

1/5

Google

Appauling. Been trying to view a particular house for ages (2 months nearly), they kept saying they would get back to me but never did. I chased it up again and agian, they told me they were waiting for the keys and would call me soon as they had it...but never called. Now I've just looked on rightmove and it says the house is now sold. Thanks very much!!! I don't know how you call yourself professionalsNegativeResponsiveness, Quality, Professionalism

Sadia · 21 June 2021 · Green and Company Birmingham (937 Walsall Road)

Agent replied · 20 June 2024

Thank you for taking the time to provide feedback. I have looked at the file in relation to the property in question and can confirm that the property was sold, subject to contract, by another estate agent. This property was being sold by a builder that had taken the property in on a part exchange basis. Initially we were unable to gain access to the property. The builder instructed two estate agents to sell the property and the original vendor delivered the keys to the other agent. This agent sold the property (subject to contract) and we have been unable to gain access to the property although we have been instructed to keep the file open until the sale has exchanged contracts. We should have come back to you to inform you of this and I can only apologise that we did not keep you up to date.

5/5

Google

From day one with Lauren to the exchange with Ian, Greens have been so so helpful and did it with a smile. Nothing was too much to ask and they fight your corner every day until the job is done. I would highly recommend anyone to use Greens when purchasing a property!PositiveProfessionalism

Louise · 21 June 2021 · Green and Company Birmingham (937 Walsall Road)

1/5

Google

Appauling. Been trying to view a particular house for ages (2 months nearly), they kept saying they would get back to me but never did. I chased it up again and agian, they told me they were waiting for the keys and would call me soon as they had it...but never called. Now I've just looked on rightmove and it says the house is now sold. Thanks very much!!! I don't know how you call yourself professionalsNegativeResponsiveness, Quality, Professionalism

Sadia · 20 June 2021 · Green and Company Castle Bromwich

Agent replied · 19 June 2024

Thank you for taking the time to provide feedback. I have looked at the file in relation to the property in question and can confirm that the property was sold, subject to contract, by another estate agent. This property was being sold by a builder that had taken the property in on a part exchange basis. Initially we were unable to gain access to the property. The builder instructed two estate agents to sell the property and the original vendor delivered the keys to the other agent. This agent sold the property (subject to contract) and we have been unable to gain access to the property although we have been instructed to keep the file open until the sale has exchanged contracts. We should have come back to you to inform you of this and I can only apologise that we did not keep you up to date.

5/5

Google

From day one with Lauren to the exchange with Ian, Greens have been so so helpful and did it with a smile. Nothing was too much to ask and they fight your corner every day until the job is done. I would highly recommend anyone to use Greens when purchasing a property!PositiveProfessionalism

Louise · 20 June 2021 · Green and Company Castle Bromwich

1/5

Google

Rating only, no written review.

Nazma · 9 May 2021 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Thank you for taking the time to leave a review and I'm disappointed that you only gave us a one star review. Please email us if there is anything we can do customercare@green-property.com

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Green and Company and its branches won awards at The British Property Awards in five years, most recently 2025.

British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.

British Property Awards by year, 2021 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Green and Company

Which Green and Company office has the most reviews?

Green & Company Tamworth Sales has the most, with 234 reviews rated 4.5 out of 5, followed by Green & Company Great Barr Sales with 209.

Where are the Green and Company offices?

The 16 Green and Company offices, by town:

Has Green and Company won any awards?

Yes. At The British Property Awards 2025 its branches won 2 Gold, 1 Silver and 1 Bronze award. The group and its branches have also won 9 other industry awards since 2021.

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