★★★★★ 1/5
GoogleWARNING! only use agencies that have a "no fee no pay policy" as with Green even if you change agencies and sell with another, Green will demand a fee (through a loan shark company). So you could end up paying x2 agency fees. As a result of these sneaky tactics the Financial ombudsman has received a 56% rise in dual fee complaints...Basically read the small print and don't sell with Green!!!
N · 11 November 2021 · Green & Company Great Barr Sales
Agent replied · 10 November 2024
Based on your name above I have not been able to ascertain which property you are referring to. However, based on what you have described I can only assume that we introduced a buyer to your property that proceeded to completion of contracts. We do operate a "no sale no charge" policy.
★★★★★ 5/5
GoogleI have no hesitation in recommending this company. They provide a first class service, no matter how busy they are you feel like you are their number one priority that is a rare quality IMO. Whatever the method of communication they are always prompt in getting back to you, whatever the issue they have the answer . Special thanks to Anita who is one of the nicest and most compassionate people I have met.PositiveResponsiveness, Quality, Professionalism, Value
A · 11 November 2021 · Green & Company Great Barr Sales
★★★★★ 1/5
GoogleAbsolute rubbish.paid them 2g plus to give my flat away for next to nothing
Did not try to get best price for me
105 grand for a 2 bed flat absolute give away .avoid these like the plagueNegativeQuality, Professionalism, Value
Gradews · 25 October 2021 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)
Agent replied
This review doesn’t pertain to an experience at or with this business. We have asked Google to remove this comment.
★★★★★ 5/5
GoogleI was really well looked after by Greens and would recommend their services. I was really impressed by Mandy the financial advisor was so professional and helpful. when things didn't go a planned she made sure that things were pretty sharpish resolved. A great credit to Greens.PositiveQuality, Professionalism
Peter · 25 October 2021 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)
Agent replied
Thankyou Peter for your positive feedback.We always strive to help our customers at Green and Company. We wish you all the best.
★★★★★ 5/5
GoogleRating only, no written review.
Momotaz · 25 October 2021 · Green & Company Castle Bromwich
★★★★★ 5/5
GoogleRating only, no written review.
Elsa · 25 October 2021 · Green & Company Castle Bromwich
★★★★★ 1/5
GoogleRating only, no written review.
Mona · 24 October 2021 · Green & Company Tamworth Sales
Agent replied · 23 October 2024
Sorry to see that your experience wasn't at the level you expected. If you would like us to look in to your issue please email us at customercare@green-property.com
★★★★★ 5/5
GoogleRating only, no written review.
Sue · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 1/5
GoogleRating only, no written review.
Roxana · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleRating only, no written review.
Claire · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleRating only, no written review.
Claire · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleGreat comminication above and beyond.PositiveResponsiveness
Paul · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleI would like to thank all the team at greens Tamworth for there efficient and swift service from the beginning to the end of the sale it was a pleasure I would recommend them to anyone looking to sell a property informative and professional thankyou greens MR and MRS BluntPositiveResponsiveness, Professionalism, Value
Robert · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleReally helpful and went the extra mile as I have a disability from birth that affects my limbs/speech and the ability to write etc. due to Cerebral Palsy. Claire really pulled out all the stops for me!PositiveQuality
Mark · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleGreen and Company helped us buy our next home. Top team and I recommend to all. Ann Charles took the bull by the horns and made sure our sale went through on time! Helped with the pressures of moving home. Thank you Greens.PositiveResponsiveness, Quality, Professionalism, Value
Robert · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleExceptional customer service from the moment they valued the house right through to completion. The whole process took only 11 weeks because Greens have a great working relationship with A conveyancing and both sides had the same work ethic to succeed.Special thanks to Lee ,Anne,Angela and clare. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Jeff · 24 October 2021 · Green & Company Tamworth Sales
★★★★★ 5/5
GoogleJohnathan the assistant manager was so easy to get on with.Great guy.
Ashok · 24 October 2021 · Green & Company Four Oaks
★★★★★ 5/5
GoogleRating only, no written review.
Sandra · 23 October 2021 · Green & Company Boldmere
★★★★★ 5/5
GoogleRating only, no written review.
Joan · 23 October 2021 · Green & Company Boldmere
★★★★★ 5/5
GoogleRating only, no written review.
Jonathan · 23 October 2021 · Green & Company Boldmere
★★★★★ 4/5
GoogleRating only, no written review.
Denis · 23 October 2021 · Green & Company Boldmere
★★★★★ 5/5
GoogleThe staff at Green & Company Boldmere were good because they really went above and beyond to help us get answers and paperwork from the vendors solicitors after waiting for three weeks. They were professional and always on hand to answer our questions.PositiveResponsiveness, Quality, Professionalism
Jessica · 23 October 2021 · Green & Company Boldmere
★★★★★ 5/5
GoogleThere are really no words to describe how happy we are with the service that we received from Greens. They say that selling and buying properties is one of the most stressful things we can do in life. That is absolutely true but our journey was made so much easier by the mazing service and support we received from Ian and Chris at the Boldmere Branch of Greens. They were outstanding and without their support I would have been so much more anxious. Ian was that buffer between ourselves and the solicitor and other parties. Nothing was too much trouble, whenever I called him, which seemed to be on a daily basis towards the end , he was so kind and supportive. He did exactly what he said he would do, he always returned my calls and answered my emails.
We moved on the agreed date and this would certainly have not been possible with Ian and Chris's interventions.
I cannot recommend them highly enough.
We are so very grateful to you and all of your colleagues who were also always friendly and efficient when I called .
Thank youPositiveResponsiveness, Quality, Professionalism, Value
Karen · 23 October 2021 · Green & Company Boldmere
★★★★★ 1/5
GoogleG&C were very good answering buyer enquiries and negotiating with the sellers. However, the property was handed to us very filthy with food leftovers in the kitchen and a brown wheelie bin full of garden waste (in December!). We were given no manual of the property and really struggled to figure out where basic things are or how they work. A property manual is something that other estate agents ask the sellers to prepare to make the transition of the new occupiers more straightforward. We doubt they told the sellers to leave the property in a reasonably clean estate. There were also issues with items that the sellers were supposed to leave as part of the purchase like furniture etc. and our solicitor informed us (after completion!) that the list of items prepared by us and the sellers was not the same. The solicitor also showed us a message from the seller to G&C with the list of items that was not shared with us. As problems came after completion and G&C got paid their efforts to help were none existent indeed and kept passing the buck to the solicitors. No efforts to even contact the sellers to arrange rubbish removal despite pictures of the problem were shared with them. Almost two months since we moved in and we do not have answers for the missing items issue. We also noted that they tend not to answer emails sent to their main email address like it happened to us two times while placing home offers! Kudos for Fleur though our mortgage broker she was very good and helpful.
Marina · 23 October 2021 · Green & Company Boldmere
Agent replied · 22 October 2024
Thank you for taking the time to provide feedback. I am disappointed to read that the property was left in a way that you found unacceptable. Having spoken to your solicitors today, we understand that they are communicating with the sellers/sellers solicitors regarding the fixture and fittings that you have disputed. The issues you have raised need to be dealt with by your solicitors because they are part of a legal contract that they dealt with.
Currently, "property manuals" are not commonplace or a legal requirement within the United Kingdom. Conveyancing procedures are presently being reviewed, and we hope that new policies will allow for something like this.
As far as emails going missing are concerned, we can only apologise if this was the case. Due to COVID, we have some of our staff working from home while others work within our offices. There have been occasions when emails have been read but not dealt with on the assumption that someone else was dealing with it. This isn't acceptable, but current restrictions have caused some internal problems for us.
I wish you well in your new home and based on what your solicitor has told us we are confident that they are dealing with this matter on your behalf.
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