5/5
These guys are amazing - very meticulous, very friendly, incredibly easy to deal with. No job is too big or small. Highly recommended.

Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
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Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
These guys are amazing - very meticulous, very friendly, incredibly easy to deal with. No job is too big or small. Highly recommended.
5/5
Jo was fantastic. Available or quick in offering help and advice. It wasn't an easy sale, but she had patience and saw it through successfully. Thanks for your help on this and a purchase that followed.
5/5
We were very happy with the service we received from Featherstone Leigh, in particular from Charlie and Katalin who we found to be very helpful, professional and personable. They always answered any questions we had quickly and gave excellent customer service. Highly recommended!
5/5
I met with Serena twice last Friday. She was punctual - so important when I have back to back viewings all day , well informed about the property and when we did a second viewing she had all the information that my clients asked for. She was very patient with the clients questions and could not have been more helpful. I am still hoping they will take the flat and the only reason they wont is solely down to school places.
5/5
We always return to Jo in Kew for repeat business as we are assured of a fantastic service which goes the extra mile. Traditionally we do not use FSL to collect our rent but where situations have been difficult Jo and her team have been more than happy to intervene and assist. They are unbiased and always have a solution for everything. We are always ecstatic when they are successful in finding us tenants as we know the transaction will go well. Jo is friendly and very professional. Every phone call is returned and email responded to. It is a pleasure to work with Jo.
5/5
Very pleased with experience as a buyer. Alastair very professional (and tenacious!) throughout the process.
5/5
Excellent service, first class team -- across the whole office -- on both lettings and property sales.
5/5
Very pleased with Stewart Harrison's service as a buyer. Stewart was very professional and knowledgeable. He followed up timely on all issues raised and effectively facilitated a win-win deal for both sides. Highly recommend!
4/5
As a Landlord Featherstone Leigh always endeavor to keep me updated in a timely manner on all aspects of management from property to tenant. Have always found good tenants. Very pleased with the service and also one of the most competitive rates in London.
5/5
I have recently purchased and sold a property through Featherstone Leigh and would certainly recommend all their team to other buyers and sellers. I also currently rent a property through their lettings team who have been very helpful and professional from the start. Mani the Manager and his whole team have all gone the extra mile when needed and I will certainly instruct them again in the future.
5/5
Having dealt with many agencies in the past, the team at Featherstone Leigh Chiswick show complete competence at all times, with fresh, dynamic and innovative sales techniques. Ive had a great experience in selling many properties through Mani & Stewart and will continue to look forward working with Mani and the rest of the Chiswick team.
5/5
I use these guys to let my flat. Really excellent service and highly recommended.
5/5
It was very nice to use Featherstone Leigh service in Kingston Upon Thames, I would like to say THANK YOU.
2/5
Can't really review them as such, but I do think my reasons for leaving this are reasonable. If you can't get the customer's (my) name right in any of the 4 e-mails you send, and all four of those e-mails had glaringly obvious mistakes in them, you can't really expect people to trust you with their money. Happy to say that I managed to avoid using their actual services, so I can't really review them as such.
4/5
I was a little disappointed with the initial valuation of my flat as other sources had quoted a higher figure. We compromised on a higher figure and in the event the property received an even higher offer. However, I was kept well informed of the progress of the sale. The purchaser and myself came to an agreement over the finer points of the service charge which we submitted to the solicitors to expedite the sale. Overall I was very pleased with the result.
5/5
I have dealt with Sarah at the Kingston lettings department on a number of occasions now.The quality of service and attention to detail shown by Sarah and her team is excellent. They have a level of integrity which far exceeds a number of other agents in the area who seem only interested in getting their fees.. I have no hessitation in highly recommending Featherstone Leigh as a company you can trust for providing first class tenants with hassle free negotiations. Thankyou for providing me yet again with first class service! Hilton
5/5
In February 2014 my wife and I decided to sell out four bedroom home in Kingston and signed a contract with a local estate agent. In early April we had our open day and waited for a buyer to come in - about 5 couples attended and there was one offer which quickly disappeared. We were informed that being close to Easter had not been helpful and we should stay calm. Why did they not advise this when we suggested that as the open day date in the first place? We did remain calm and the number of people coming round for viewings was one or two a week but people seemed unsure what they wanted. The estate agent finally secured a buyer but then things stalled as our buyer was in a difficult divorce and there were complications. June went by and then July slipped by and our frustration with the situation grew. Our estate agent was doing her best but we were all at the mercy of divorce proceedings and little could be done (apparently) . Though out this process we would get occasional calls from Featherstone and Leigh who were surprised that we were still in the house 6 months on. Frustrated by the situation we agreed to meet with Matt and Sophie of Kingston branch of Featherstone and Leigh. They were professional and sympathetic but felt they could do better. It was a Thursday afternoon they claimed they could get a photographer round the next day, put our details on line Saturday and buyers through the door Monday morning. They also were confident they could get the sale completed within a six week period. We decided to take a chance and go with Featherstone and Leigh. Everything Sophie and Matt said happened!.....as we were on line that weekend and we had three buyers through the door Monday morning and an improved offer that day. We were delighted that things had suddenly taken a turn for the better grabbed the offer and began planning our exit. Through out September Featherstone and Leigh were supportive and in contact they made sure that things progressed and the folks in the office were always friendly and aware of what was going on. In October we actually moved. There is little doubt for us Featherstone and Leigh in Kingston turned things round and helped us move forward with our lives. Next time when I have any dealings with the property market it will be through their offices.
5/5
Our experience with Featherstone Leigh was nothing but positive, and I would thoroughly recommend them. It took several months from when we had our initial valuation to making the decision to place our house on the market, and throughout that period Matt kept in touch with us without being pushy in anyway! Once we made the decision, the team were great at managing the viewings process for us, and ensuring that it wasn't disruptive for our young family. They managed the offer process really well, getting us what we had been looking for, and then marshalled us all the way through to completion and into our new home. Incidentally it was Matt who was also able to give us some advice on new areas to look at! Moving house is never enjoyable, but Matt and Selina certainly made in bearable, and we wouldn't hesitate to go back to them again in the future.
5/5
Very pleased with experience as a buyer. Alastair very professional (and tenacious!) throughout the process.
5/5
Excellent service, first class team -- across the whole office -- on both lettings and property sales.
5/5
Very pleased with Stewart Harrison's service as a buyer. Stewart was very professional and knowledgeable. He followed up timely on all issues raised and effectively facilitated a win-win deal for both sides. Highly recommend!
5/5
I am a Landlord with a several properties and have used Featherstone Leigh for several years to let out our flats, they are very professional and have always supplied us with excellent responsible tenants, I rate them very highly indeed and am happy to continue using their services
4/5
As a Landlord Featherstone Leigh always endeavor to keep me updated in a timely manner on all aspects of management from property to tenant. Have always found good tenants. …
5/5
I have recently purchased and sold a property through Featherstone Leigh and would certainly recommend all their team to other buyers and sellers. I also currently rent a property through their lettings team who have been very helpful and professional from the start. Mani the Manager and his whole team have all gone the extra mile when needed and I will certainly instruct them again in the future.
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Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town:
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