Featherstone Leigh Richmond Sales reviews

★★★★★ 5/5

Google

I cannot recommend Aleksa and Beth from FL Richmond highly enough! Everyone in that team was a pleasure to work with. Selling house was never a straightforward process, but their professionalism made all the difference throughout the entire process. From the very beginning, they took the time to understand my situation, provided clear and honest advice, and developed a strategy that worked best for me. Despite the challenges we faced, Aleksa remained professional, proactive, and solution-focused at every turn. They handled negotiations with skill and honesty, kept me updated regularly, and were always available to answer my questions, no matter how big or small. Their deep knowledge of the market and strong attention to detail gave me confidence that I was in the best possible hands. Thanks to their hard work and persistence, we achieved a fantastic outcome for all parties involved, and we couldn’t be more grateful. If you’re looking for an estate agent who genuinely cares, goes above and beyond, and will support you every step of the way, I highly recommend Aleksa, Beth and everyone in Brendan’s team.

Emily · 23 January 2025

★★★★★ 5/5

Google

Fabulous service from Beth from initial viewing through negotiation and exchange and I'm looking forward to completion at the end of the month. Beth kept me fully updated on progress throughout, resolved any questions as they arose and has been instrumental in the speed from first viewing to exchange and completion. I would strongly recommend Beth at Featherstone Leigh to anyone looking for a property in the Richmond area.

John · 16 April 2025

★★★★★ 5/5

Google

I would highly recommend using Featherstone Leigh to sell your property. Their expertise in the local market, realistic expectations and influential client list helped make the process of purchasing much more straight forward. Even when my buyer pulled out on the morning of exchange, this estate agent found me another buyer within 24 hours and followed the process every step of the way to secure the sale. Their staff are professional, hard working and diligent, often providing solutions to problems, similar to that of my solicitor. Thank you Beth and the Featherstone Leigh Richmond branch.

Angela · 26 May 2024

★★★★★ 5/5

Google

Excellent service. Featherstone Leigh sold my investment flat in Richmond in less than 6 months, from initial advertising to completion on 3rd May!...including a very slow Christmas period. They restored my faith in estate agents. I couldn't be more impressed! Thanks to Brendan and the team for an excellent job. A special thanks to Beth who did a superlative job managing mine and the buyer’s expectations throughout the process. Communication was refreshingly spot on.

Luxmi · 25 June 2024

★★★★★ 5/5

Google

I had a wonderful renting experience with Max Mallalieu-Black who is the most kind, responsive, trustable and professional estate agent I've ever met in London. He helped me smoothly went through the overall process of my renting, especially in the competitive renting market! The system and the platform that this company applys are also help alot with the smooth process of renting. Definitely recommend Max and this estate agency!

W · 24 October 2023

★★★★★ 5/5

Google

This is my third time to be assisted by Featherstone Leigh to search for a house to rent in Richmond. My special thanks to Melanie Knight who actually helped not only my house search this time but also all of my previous house search. She is very attentive and was focused on what her client (myself :D) wanted, which drove my home search being very much succesfull. I can't tell how nice she is on this feedback but believe me. She is the right person for those who are searching for home in Richmod.

Shinichi · 24 October 2022

★★★★★ 5/5

Google

We are relocating from Hamburg, Germany to London and with our relocation agent found this gorgeous property managed by Featherstone Leigh. The agent handling our tenancy was Melanie Knight. Not only was Melanie professional, she was also extremely helpful and patient as we maneuver our way across the intricacies of setting up house in the UK. We are so glad that we are working with an agent who is so understanding. Thank you Melanie!

Jaffrey · 24 October 2022

★★★★★ 5/5

Google

The team at Feitherstone Leigh in Richmond might have saved me more money than I think. As a recent arrival in the UK and with two cats, I had a horrible time trying to find a home. Once I had signed a contract with another lettings agency and landlord, I got a cancellation just 2 hours before moving which entirely broke my plans. No reason was given other than the landlord wanted to backed out (so apparently the other agency lied to us and the landlord never signed) That very same afternoon we went to visit a property in Richmond. We got greeted in time and we had the usual tour of the location. Immediately decided to put down an offer. We explained what happened to us to the property presenter and we felt there was actual empathy from her. That very same night they got to work and our offer was accepted. Next day we began the reference check process which was the biggest bottleneck. It only lasted 3 working days but you can imagine we tried to do our best to move as soon as possible, as paying for a pet friendly hotel was damaging to our budget. We finally moved the following friday, so it was 6 full working days (9 calendar days) to move into the property. Etienne Villalobos was in charge of our case and he demonstrated interest every single day, and had to put up with our impatience. We did not know if we could trust Feitherstone Leigh so we had to be pushy. Now we live in a beautiful 2 flat maisonette in the middle of Richmond downtown, one block away from the station, surrounded by shops, and super close to the Thames. The flat is beautiful, in well shape, all wooden floors, and they had no issues accepting our 2 pets. Things happen for a reason. Thanks to getting cancelled on the other property, we got to know this one from FL that was vastly superior and much bigger, in an excellent area. Etienne continued to show interest and help us in whatever we needed after we started our tenancy. The property management team usually takes a day or two to reply our requests. We did notify them of several small issues we found and they approved the fixes. Overall content with the experience and I hope that we have an excellent year. Thanks to FL Richmond, Etienne, Melanie and the rest of the team for helping us when we needed it the most.PositiveProfessionalism

Christian · 24 October 2021

★★★★★ 5/5

Google

Beth was an incredibly approachable, reliable and helpful estate agent and I would completely recommend working with her. I am so pleased to have made my first steps on the properly ladder via Featherstone Leigh as they have been excellent to work with and thoroughly recommend them.

Sophie · 17 July 2024

★★★★★ 5/5

Google

A really great experience with Featherstone Leigh. Beth was amazing from start to finish. Excellent service, knowledgeable, very prompt replies, efficient and friendly. She made the whole buying process a breeze. I would definitely recommend.

Lydia · 14 December 2024

★★★★★ 5/5

Google

An absolutely brilliant experience. Beth was amazing, providing shrewd and sound advice as well as going that extra mile to check all details. She helped find the perfect property for me and enabled a smooth and trouble free purchase. A gem!

Roma · 27 July 2024

★★★★★ 5/5

Google

I feel compelled to put in writing how fantastic it has been to work with Justin Cleverly on the sale of our property at Featherstone Leigh Richmond branch. I have been speaking to Justin for a few months and not only has he been utterly professional in every way possible - he has been jolly nice to deal with. We have been trying to sell our property with other agents over the past 7 months - in which their ‘after sales’ process was quite frankly a shambles, which in turn resulted in a loss of sale. Justin was true to his word and was professional all the way through the process. I don’t send emails very often, as it’s not often that I am blown away by someones attitude, professionalism and upbeat manner. Justin is a credit to your organisation and been a huge help over the past few months. I will not hesitate to recommend your firm to everyone moving forward.

Laura · 25 October 2019

★★★★★ 5/5

Google

Featherstone Leigh have been excellent at finding long term tenants for my property in Richmond over the last 10 years. I have always dealt with Melanie who is extremely professional, proactive and an excellent communicator. She offers helpful guidance when needed and is an experienced and successful negotiator. Highly recommended.

Jane · 24 October 2023

★★★★★ 5/5

Google

Etienne was the agent that helped me find my great new flat in Richmond. He is super responsive, well mannered young man and pleasant to interact with. He helped carry my suitcases up two flights of stairs on the move in day, which I didn’t expect him to. He did it with a smile and said: it’s all part of the service!PositiveProfessionalism

Branca · 24 October 2022

★★★★★ 5/5

Google

Really professional and helpful team down at Featherstone Leigh Richmond made the purchase of our new house as easy and painless as possible. Agents listened to our requirements and provided advice and guidance showing us only properties that met our spec and when there were no obvious options on the market we were kept informed of potentials coming on. Proactive and practical during the offer keeping us informed and a country mile better than the disappointing experience we had with other firms in the area. Very pleased to have been able to buy our house through them, they specialise in the 'Alberts' area and we'd be happy to use them if/when we come to sell...

Cameron · 26 October 2013

★★★★★ 5/5

Google

10/10. Beth was very kind and professional, went above & beyond to make sure everything went smoothly. We wouldn't hesitate to recommend or work with Featherstone Leigh again in future.

Cynthia · 27 July 2024

★★★★★ 5/5

Google

Max was the estate agent I was dealing with and he made it the best experience it could’ve been . He was super friendly and helped accommodate all my needs . Made it such an easy process . Would defiantly recommend

Sydney · 24 October 2023

★★★★★ 5/5

Trustpilot

Ellie Troisi at the Lavender Hill Office

We cannot thank Ellie Troisi and the team at the Lavender Hill office enough. This was our first house purchase and we received the keys within two months of our offer being accepted. Ellie was there from day one providing support and guidance throughout the whole process. Thank you

Simon · 24 October 2022

★★★★★ 1/5

Google

My agent Sophie was at best unprofessional and at worst a liar. I will never recommend this company or use them again.

Beems · 16 August 2024

★★★★★ 5/5

Google

Beth is a top-notch estate agent who was immensely helpful throughout the process!

Tima · 14 December 2024

★★★★★ 5/5

Trustpilot

Kew team highly recommended

I highly recommend Featherstone Leigh’s Kew team. Jo O’Sullivan has a brilliant knowledge of the area and market and is great at building long term relationship with her clients and I’ve been so impressed with the expertise and hard work Prue Semba has demonstrated as she skilfully guided me through my first letting process. This team have gone above and beyond and are friendly and fun to deal with. I wouldn’t hesitate to recommend them. Many thanks!

Jessica · 10 March 2024

★★★★★ 5/5

Google

Our experience with featherstone Leigh agency in Richmond was brilliant. Kirsty made us visit 2 flats, and the second one was exactly what we expected. She knew how to analyse our needs and offered us the best solution. The exchanges were fluid and easy. Thank you for her professionalism and reactivity. We highly recommend.PositiveProfessionalism

Majid · 28 July 2021

★★★★★ 5/5

Google

Kirsty was very quick to react to our needs after having been let down by another Agency. She was very professional and made the whole process with finding us a new rental seem flawless. We highly recommend using her and Featherstone Leigh in helping you find a place to rent.PositiveResponsiveness, Professionalism

Charlotte · 28 July 2021

★★★★★ 5/5

Google

Max and the team are very professional and cooperative. I would highly recommend their office in Richmond for anyone looking to rent in this area and its surrounding areas.

Khaled · 24 October 2023