Featherstone Leigh Richmond Sales reviews

★★★★★ 5/5

Google

Max was extremely helpful and managed to help me find, view and move into my flat in 5 working days. I would really recommend him and Featherstone Leigh.

Henry · 24 October 2023

★★★★★ 2/5

Google

When you manage to speak to them they are nice but it is very rare you get hold of them.....after for one week been told that I would be contacted and I have to chase them all the time I can only say that this would not be my preferred Estate Agents to do business with.

Orjan · 15 October 2024

★★★★★ 5/5

Google

Melanie was so friendly and informative and stayed in touch throughout the letting process. The office staff were friendly as well. The vetting process although lengthy was thorough and the move in was simple. For people unfamiliar with the renting process in the UK Featherstone Leigh, especially Melanie makes it a pleasant experience. Thanks for your help.

Andrew · 26 October 2013

★★★★★ 4/5

Google

We found the staff at Featherstone Leigh very helpful and responsive. Viewings were professionally handled and contracts and photographs were well presented. The staff were also very friendly and managed the transition from our home being a home, to being a rental property, excellently. I would recommend Featherstone Leigh to others, with respect to Lettings.

Alex · 26 October 2013

★★★★★ 5/5

Google

I was really pleased with how Ashleigh Mutimear and the team at FSL found me a tenant. They did a great job dealing with all my and the tenants questions and queries and managed to get us all to a good agreement quickly. Nice, patient and thorough style. Many thanks. Stewart.

Stewart · 26 October 2015

★★★★★ 5/5

Google

I should thanks Kirsty, because she understand what exactly we want and she really fallow up with me till I get the house and move in. She is very on time and responsible.

Arash · 24 October 2021

★★★★★ 5/5

Google

Used FL to get my recent flat - Kirsty was super helpful and helped us with every step despite everything being done remotely! Would recommend for anyone looking for a propertyPositiveResponsiveness, Professionalism

Zane · 24 October 2021

★★★★★ 1/5

Trustpilot

Despite being bullied out of a job by a…

Despite being bullied out of a job by a homophobic manager, I never received an apology from Polly the Managing Director. Instead she chose to spread gossip and lie

Alex · 6 April 2025

★★★★★ 4/5

Google

Speaking from a landlord perspective, our experience with FL is overall positive. We are especially thankful to Kirsty for her professionalism and kindness. From the very first moment she picked up our phone she has been a brilliant professional and managed to find us an ideal tenant in a relatively short period of time( considering the covid problem made everything just a little bit more difficult). She then helped us communicate with the tenants very effectively and gave us essential advice through every stage of the renting process. I would definitely recommend FL and Kirsty to if you are looking to rent your flat in Richmond area.PositiveResponsiveness, Professionalism

Yisa · 28 July 2021

★★★★★ 5/5

Google

I arrived to London from Spain in September 2020. I was looking for a house and I got in contact with Melanie, who works for Featherstone - Richmond office-. In one month, I found the most suitable apartment after I had visited a lot of them (obviously they offered the best options according to my tastes and budget). They not only offered me a large number of houses but they also gave me the best advice. I am very glad and satisfied with them. They are reliable and fair. I strongly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value

Eva · 28 July 2021

★★★★★ 5/5

Google

Thank you to Melanie and her team. Once again they have exceeded my expectations after convincing me to have them as sole agents.

Ernst · 24 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did

Stephen · 23 December 2020

★★★★★ 5/5

Google

Would recommend anyone searching for a property to use Featherstone Leigh - Kirsty was extremely helpful and found us just what we were looking for!PositiveResponsiveness, Professionalism

Roseanna · 24 October 2021

★★★★★ 3/5

Trustpilot

Okay but not recommended.

They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.

Customer · 8 March 2023

★★★★★ 5/5

Google

Moving home is never the easiest however Featherstone and Ashleigh Mutimear in particular have been fantastic throughout guiding us through the process ensuring all runs smoothly....and it did! Now settled and loving life in Richmond. Thanks Ashleigh....

Tristan · 26 October 2015

★★★★★ 5/5

Google

Featherstone Leigh have been absolutely incredible in helping my partner and I move into our dream flat, to rent in Richmond. Melanie has looked after us from the get-go with such thorough professionalism & ease, we couldn't have asked for more! Thank you for everything Melanie, now the countdown to move begins :)

Luisa · 24 October 2023

★★★★★ 5/5

Google

I cannot speak highly enough of the whole team at Featherstone Leigh. Attentive, knowledgeable, friendly and trustworthy. They made the sale of our property a breeze and were there to help with every step of the process. Highly recommend.

Joshua · 17 July 2024

★★★★★ 5/5

Google

Finding a property to rent is never easy, but the Featherstone Leigh team in Richmond were fantastic right from the start. Ashleigh helped us secure the perfect flat. Very professional and friendly. Highly recommended!

Satpal · 26 October 2015

★★★★★ 1/5

Google

Be Cautious!! ( Both landlord and tenant) I had good impression of this agent when we first rented a property from it a few years ago.However, you will only see its true colour when you move out. We notified the agent 3 months in advance. The agent booked about three appointments with me during this period. The first time--although I called to confirmed that they had the keys themselves, it turned out that they failed to enter into the flat because of the key. The viewer apparently gave up. The second time-- the appointment was a saturday afternoon 4pm. However, someone from the agent came to the flat in the morning about 10am, saying a prospective tenant would like to see the flat right now. My paterner and I were still in bed, so I refused such request. Then, another staff of the agent brought a couple to view the property at aggreed time in the afternoon. YOU KNOW What?! The couple was specifically looking for a two-bedroom flat on ground floor, whereas ours is a one-bedroom flat on first floor. The agent clearly took the wrong viewer to the flat! About one month before our removal, the agent finally realized that they might need to take some photos of the flat to advertise(before that, only a few sentences of description on Rightmove). So, the third time--they emailed to make an appointment for pohto-taking, although i explicitly told them several times via text message/phone/email that I do not check email often. it's better to text me. I saw the email about 1 week later. I replied with my available time in the follwing week ( I thought they didn't have the key to the flat after the first appointment, so I had to stay at home). No one replied. Then, suddendly one day (about two weeks before our removal), the agent texted & emailed me, complaining that i failed to reply to their prior requests. Excuse me?!! I just replied them a ridiculous property check request a few days earilier---it is ridicouous, beacuse the requested date for the property check is two weeks AFTER our removal . I carefully cleaned the flat, and dedicated time for each of their appointments! Two days later, I realised why they expressly complained me-- the landlord has assigned another property agent to advertise the flat. The new agent took the potos of the flat, advertised it on rightmove, brought two viewers and found a new tenant all WITHIN ONE DAY!! Then, we know how much cost we have to pay for "losing" its client: The new tenant would like to move in a few days earily. Purely out of kindness, we negotiated with our new landlord and aggreed to moved out 2 days eariler. Featherstone then send us a bill of GBP 90 for amending the tenancy aggreement, despite they knew the fact that it was requested by the new tenant not us! I replied them that we would not pay anything and would move out in accordance with the contract. During this time, we mentioned several times in emails about our moving-out date(the date we moved in & pay rent). We, nevertheles,s moved out 2 days ealier, as we could not change our new tenancy again. We hired professional cleanning company to clean the whole and handed the keys to the agent at 9:30 am of the aggreed moving-out date. Today, we received an invoice for one-day rent, saying we dealyed our removal in accordance with the tenancy aggreement! If we miscaculated the date, shouldn't they tell us in the begnning??! In addition, we also received a check-out bill of GBP 120 and a long property check report----I am very curious about how much will they deduct from our depoite eventually, whereas I am confident that we mainteined the property well. Let's see.

L · 25 October 2017

★★★★★ 5/5

Google

The best compliment I can give is that the letting team at Featherstone Leigh have helped me for many years to let my flats in Richmond and as result of their excellent help and support I have never needed to use any other letting agents! Special thanks at this time goes to Becky and Melanie for their highly professional focus and pleasant manner on all aspects of managing the entire process. If you are looking for a letting agency in the Richmond area look no further than FL.

Graham · 30 July 2014

★★★★★ 5/5

Google

Having used FL years ago to rent a flat, I thought I would go back again when I wanted to let my house recently. Although not still the same staff who I knew and trusted, I quickly found the current team to be just as competent, helpful and professional. I had excellent support and advice throughout the preparation, viewings and eventual selection of tenants - which greatly helped during the stresses and strains of packing up and ensuring the house was ready for a new family to move in. I am happy to recommend Featherstone Leigh to anyone in Richmond looking for a well run lettings agent who take the time to know their clients and understand their requirements.

Elizabeth · 30 July 2014

★★★★★ 5/5

Google

Amazing people,excellent service, smiley faces...... When I went to Featherstone Leigh, on 24 Red Lion Street,Richmond I felt the sincerity and trust. While searching for a rental, I was working with many letting agents.But the ladies in Featherstone Leigh , Melanie, Alicia, Clare and rest of the staff gave me a kind of confidence.Although this was the first time for me looking for a house to rent abroad, they helped me with every aspect of renting. As soon as I settled in the house, I will be inviting them to coffee for sure.... Many thanks to all of you.

Nihan · 26 October 2013

★★★★★ 5/5

Google

Mike & Helen We recently moved to a rented property in Richmond and were really impressed with the help from Ashleigh at Featherstone Leigh - she found the perfect property within an hour and then provided an exceptional, quick and efficient service through to the signing of contracts and more...thank you for making it all happen so seemlessly it was a pleasure to deal with Featherstone Leigh and couldn't recommend their services high enough

Mike · 26 October 2015

★★★★★ 5/5

Google

Kirsty was a pleasure to deal with - friendly, professional, and efficient.PositiveResponsiveness, Professionalism

Sreelekha · 24 October 2021