Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Steph and Fraser from Featherstone Leigh Richmond was truly exceptional. They guided us through the process of finding our dream flat in a gem of a location, and everything went incredibly smoothly from start to finish.
Steph and Fraser were not only professional and knowledgeable estate agents but also incredibly responsive, kind, and understanding throughout the entire journey. We were ahead of the London renting rush because they sent us the property match well ahead of time. Their attention to detail and deep understanding of the market made us feel confident that we were making the right decision.
From the initial property viewings to the final signing of the rental agreement, Steph and Fraser were with us every step of the way, answering our questions promptly and providing valuable insights. Their dedication to making the process as stress-free as possible was truly remarkable.
I can't thank Steph and Fraser enough for their outstanding service. They turned what could have been a daunting process into a pleasant and exciting one. If you're looking for estate agents who genuinely care about their clients and go above and beyond to make the experience seamless, then Steph and Fraser at Featherstone Leigh Richmond are the ones to choose. I highly recommend their services and would work with them again in a heartbeat.
Sruthi · 13 April 2024
★★★★★ 5/5
TrustpilotEllie Troisi at the Lavender Hill Office
We cannot thank Ellie Troisi and the team at the Lavender Hill office enough. This was our first house purchase and we received the keys within two months of our offer being accepted. Ellie was there from day one providing support and guidance throughout the whole process. Thank you
Simon · 24 October 2022
★★★★★ 5/5
TrustpilotKew team highly recommended
I highly recommend Featherstone Leigh’s Kew team. Jo O’Sullivan has a brilliant knowledge of the area and market and is great at building long term relationship with her clients and I’ve been so impressed with the expertise and hard work Prue Semba has demonstrated as she skilfully guided me through my first letting process. This team have gone above and beyond and are friendly and fun to deal with. I wouldn’t hesitate to recommend them. Many thanks!
Jessica · 10 March 2024
★★★★★ 1/5
TrustpilotDespite being bullied out of a job by a…
Despite being bullied out of a job by a homophobic manager, I never received an apology from Polly the Managing Director. Instead she chose to spread gossip and lie
Alex · 6 April 2025
★★★★★ 1/5
GoogleDefinitely would not recommend. The girl called Steph who works at the red lion street branch is very unprofessional and does not know how to do her job correctly. I am surprised how she got a job there in the first place. Never follows up on anything and tells lies.
Nadia · 13 April 2024
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did
Stephen · 23 December 2020
★★★★★ 3/5
TrustpilotOkay but not recommended.
They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.
Customer · 8 March 2023
★★★★★ 5/5
GoogleAs a new comer for UK, the agent provided me an excellent and professional service to assist me to complete a rental remotely with timezone difference. Detailed replies and answers definitely relieve my worry for renting. Prompt action also facilitates me to rent the property successfully. I would like to say a big thank you here. Certainly recommend others to get service from this agent.
Jeukjeuk · 28 July 2022
★★★★★ 1/5
GoogleDefinitely would not recommend. The girl called Steph who works at the red lion street branch is very unprofessional and does not know how to do her job correctly. I am surprised how she got a job there in the first place. Never follows up on anything and tells lies.
N · 25 August 2023
★★★★★ 5/5
GoogleI've done a couple of moves now in Richmond with Steph and Melanie. They've been instrumental in helping me find exceptional places and also so supportive in the documentation and move-in phases. A real pleasure to work with!
Ingrid · 13 April 2024
★★★★★ 5/5
GoogleFantastic letting team with Melanie and Stephanie having found me the exact property I was looking for; I couldn’t be more grateful. They’re well tuned in on the rental market and adamant to succeed for you!
Nikkie · 28 July 2023
★★★★★ 1/5
TrustpilotFeatherstone Leigh Estate Agents Richmond. Lack of Communication Skills.
Lack of Communication Skills at Richmond Branch.
Madeline · 15 June 2024
★★★★★ 1/5
TrustpilotTHIS REVIEW RELATES TO…FAILED SALE ATTEMPT
THIS REVIEW RELATES TO FEATHERSTONE-LEE,15 SHEEN ROAD SALES BRANCH, AND THE LAZY ATTEMPT TO SELL MY 41 YEAR LEASE GARDEN FLAT ON RICHMOND HILL. DECEMBER 21 TO MAY 2022.
Simon · 11 June 2022
★★★★★ 1/5
TrustpilotAvoid.
Arrogant, snooty, hyper-aggressive, and condescending. Avoid the team in Richmond. They lack any humanity and would shove you in the river for a pound.
Winston · 2 September 2022
★★★★★ 1/5
GoogleRating only, no written review.
Christian · 13 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
Thewhitehawksym · 13 April 2024
★★★★★ 5/5
TrustpilotExcelent hard work.
Elko · 9 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
