Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTop-Rated Agents!
From start to finish, Sahar was consistently involved and, together with Erika, worked tirelessly to keep everything moving. They liaised closely with both my solicitor and the seller’s to ensure there were no delays along the way.
Receiving my keys by my required deadline was nothing short of amazing. A huge thank you to Sahar, Nina (for accommodating my Saturday viewings), and Erika for their transparency, dedication, and determination to see things through. Outstanding service all round!
PR · 10 April 2026
★★★★★ 5/5
GoogleWe recently purchased a property in Twickenham and were helped by Erika and Sahar and we have never been so well treated by an estate agent. The service was immaculate, nothing was ever too much or at too awkward of a time.
Throughout the process we had support morning and night and had all the accommodations we needed. Not only that but they recommended an excellent solicitor and helped chase the buyer and it really felt like they worked for us.
We would without doubt go out of our way to use Featherstone Leigh again, especially Erika and Sahar who were amazing.
Josh · 2 April 2026
★★★★★ 5/5
GoogleErika and everyone at Featherstone Leigh have been fantastic throughout our sale and purchase. We used them for the sale of our house in Strawberry Hill and the purchase of our new home in Devon, which involved a complicated chain, and their support throughout was excellent. They were professional, proactive and made what can be a stressful process feel much smoother.
Communication was excellent and it really felt like everyone involved genuinely cared about getting everything over the line for us
Monte · 2 April 2026
★★★★★ 5/5
GoogleI had a great experience with Beth at Featherstone Leigh. I found my home after a long search and she made the process seamless. I really valued the great communication and friendliness I received from every showing and email. I would recommend Beth and this branch to anyone in search of a home in the area.
Mariella · 24 June 2025
★★★★★ 5/5
GoogleWe were having a hard time with the property market and been played around a bit by other high street agents before we came across Daniela at Featherstone Leigh and since the first encounter she has been wonderful. The willingness to go beyond the norm and helpout customers is what I would rate her and Erica higly for. They are extremely professional and knowledgeable and have your back. Thanks to both of them we have now happily moved into our dream home. Definitely hard to find such standards today. Big thank you Daniela and Erica for everything
Sneha · 13 May 2024
★★★★★ 5/5
GoogleI recently completed the sale of my house through Featherstone Leigh, and they were flawless. From a competent and honest sales pitch, realistic but still ambitious, they’ve been winners. Viewings handled carefully, interest in the property reported and driven; offers dealt with professionally: they achieved a great and unexpected sale price, good for me but also right for the buyer too.
Most importantly, they handled both my position and that of the buyer with care and kindness, genuine kindness.
Specifically and particularly, Daniela and Erika were excellent and typified all those qualities. They made a potentially difficult time, a breeze, and I will be forever grateful to them for their conduct of the sale, that which was achieved, and the fact they were just great people.
Thank you so much.
Lewis · 24 April 2024
★★★★★ 5/5
GoogleErika truly went above and beyond during what turned into a complex process, with several chain breaks beyond anyone’s control. Throughout it all, her communication was outstanding - clear, transparent, and incredibly thorough. Her attention to detail is exceptional, and she made a challenging experience feel much more manageable. I highly recommend her and Featherstone Leigh to anyone selling in the area.
Holly · 10 April 2026
★★★★★ 5/5
GoogleI highly recommend Beth Kneebone at Featherstone Leigh. She is hugely diligent and dedicated with a lovely manner and goes beyond the norm to help secure and advance even complex deals right from viewing to completion. She always considers …
Naomi · 16 July 2025
★★★★★ 5/5
TrustpilotExcellent Twickenham branch
I chose Featherstone Leigh over others in Twickenham based on the professionalism, straightforward dealing and responsiveness of Erika and Daniela. The sale is now completed and at every stage, including the inevitable tricky moments, they were totally supportive and on the ball. I can't recommend them highly enough. Erika is brilliant and went above and beyond. Wish all agents were like this!
BB · 30 August 2024
★★★★★ 5/5
GoogleBeth was absolutely amazing throughout the entire process of buying my house. She was professional, knowledgeable, and incredibly supportive from start to finish. Her friendly approach, constant communication, and attention to detail made …
Justine · 16 August 2025
★★★★★ 5/5
GoogleI bought a lovely flat through Sahar Parniyan at Featherstone Leigh in Twickenham in early 2026. The whole process was extremely smooth, and I found both Sahar and Erika to be straightforward, courteous, completely on the ball, and highly responsive at all stages. Can't ask for more, really!
Simon · 2 April 2026
★★★★★ 5/5
GoogleI've used FL for renting out my Twickenham flat for several years and have always received a fantastic personal service for Alan and the team. Alan prides himself on looking after the long term interests of his clients and despite regular calls from other agents promising to get more in terms of rents if I change agents, I have stuck with FL and, having compared rents obtained on equivalent flats, I've always been satisfied with the rents achieved by FL. FL are on the ball at end of lease time and I don't think I've ever had a flat empty for more than a week or 2 between tenants, unless I've had workmen in. Highly recommended!PositiveQuality, Professionalism, Value
David · 26 October 2022
★★★★★ 5/5
GoogleReally how an estate agency should be - professional, involved, and very responsive! Dealt with quite a few others in the past months, and they either didn't take us seriously, or were so slow at returning our calls, it felt like we were a burden to them instead of clients. Featherstone Leigh, however, was a breath of fresh air! Alan was amazing, promptly provided all the information that I needed, even though it was on a short notice, and arranged a viewing! The letting process was very smooth, intuitive, but they always seemed to be on hand if we had any questions! A massive 'Thank You' to Natasha, she made sure everything is in order during the moving-in, and followed up afterwards, really made us feel looked after! Exemplary customer service, well done!PositiveResponsiveness, Professionalism
Andrei · 26 October 2022
★★★★★ 5/5
GoogleWe used Featherstone Leigh as part of a six strong, multi agency agreement when we needed to sell our flat urgently. Beth and Daniella far outshone the competition with excellent communication, very well qualified viewings and a phenomenal service all round. Once we entered into negotiations, Beth was incredibly adept at managing each hurdle with great skill and clarity, much more consultative than we expected. Having used a number of agents in the area I can confidently confirm that the team at Featherstone Leigh, Twickenham are a cut above their competitors and we could not be more delighted with their service!
Claudine · 25 April 2022
★★★★★ 5/5
GoogleFeatherstone Leigh in Twickenham were recommended to me by a local trusted contact several years ago and proved to be a great choice to test the market for a potential sale of my home. They were professional but friendly, responsive and communicated well. They had a good grasp of my situation and knew their client database of purchasers well, getting good quality interest and offers almost immediately. Should I be looking use an agent again, they would be my first port of call again.
Sid · 25 April 2022
★★★★★ 4/5
GoogleIt’s amazing how much the moving process has changed since I last moved, it was incredibly stressful and an absolute rollercoaster at times. However, I felt Erika had my back throughout the whole journey. Thanks to her support, I’m now living in my dream home. Thank you, Erika, for everything you did to get me here!
Kate · 16 December 2025
★★★★★ 5/5
GoogleFrom the first viewing to completion Erika and the team at Featherstone Leigh were brilliant. They went above & beyond and always kept me in the loop at all times. Thanks team
Nicola · 12 March 2025
★★★★★ 5/5
GoogleWe recently worked with Featherstone Leigh to secure a rental. We worked with Natasha in the Twickenham office and can't recommend her enough. She truly went above and beyond to ensure the contracts were signed in a timely manner and the property was in great condition before moving in. Natasha is more than a lettings agent, she is someone who is passionate about what they do and wanting to see both parties happy.
Stephan · 26 October 2022
★★★★★ 5/5
GoogleWe sold our house and purchased our new house through Featherstone Leigh Twickenham and the whole team were excellent, guiding us and supporting us through the process and across the chain. They kept us informed and helped liaise across all parties to resolve any issues that arose. We’re delighted with the new house - thank you Daniela, Beth, Dan and Sophie for making it happen for us!
Caroline · 25 April 2023
★★★★★ 5/5
GoogleWe sold our house through Featherstone Leigh Twickenham (due to recommendation) Erika and Daniela were great to work with, very friendly and approachable. Daniela did a great job of communicating between us and the buyers and she was always quick to respond. The whole experience was very positive and took a lot of stress out of the process. Would recommend.
Pete · 23 October 2023
★★★★★ 5/5
GoogleWe used Featherleigh Stone Twickenham branch services for buying our first home. I am pleased to tell the services met our expectation. I would like to thank Beth, Daniela and Erika for their continued support during our exchange and completion times. They have been wonderful in providing prompt response to all the queries during completion and also post completion. I would recommend them for their services.
Tarun · 25 April 2023
★★★★★ 5/5
GoogleErika and her team - Beth, Karen, Lily, Luke and Daniella - were utterly exceptional throughout the long process of selling my home. …
Paul · 16 May 2025
★★★★★ 5/5
GoogleDaniela and her team has been very helpful and responsive from the start to the completion of my property purchase! Throughout the process, she has been very patient with my queries and provides lots of useful advice and information around the neighbourhood. Much appreciated for her support throughout this journey!
Shalott · 24 April 2024
★★★★★ 5/5
GoogleWe had an excellent experience with Beth and team in helping us to move smoothly through to completion.
Mike · 5 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.