Trusted Agent profile
★★★★★
798 reviews across 10 offices and 3 platforms
Featherstone Leigh has 10 offices, in Richmond upon Thames (three offices), Kingston Upon Thames, Richmond (two offices) and London (four offices). Together they have 798 reviews on three platforms, rated 4.6 out of 5 overall.
784
Reviews on Google
All 10 offices
1
Reviews on Yell
All 10 offices
13
Reviews on Trustpilot
Business-wide
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Featherstone Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have just sold a studio flat with Featherstone Leigh in Teddington and found all the staff there to be helpful, friendly and efficient. They worked very hard to ensure a sale and then followed the progress through to ensure a successful completion. Before selling I used the lettings department for many years and again would thoroughly recommend them - they always found me tenants in good time, working hard to market the flat and to deal with all the issues that renting involves.
5/5
GoogleI found all the staff very knowledgeable. But the best is megan. Will always go back to megan so happy and doesn't put you.under pressure.!.And always listens to what you want.
5/5
GoogleWe recently sold our apartment using the services of Jo O'Sullivan and her team at Featherstone Leigh Kew and also Richmond. Jo was ever helpful and encouraging seeing things through our eyes and doing her utmost to achieve a happy outcome for us all which was achieved. Special mention should also be made of Thomas Gross from Richmond office who adopted a "I will do it approach " and never gave up. An excellent outcome from a wonderful team.
5/5
GoogleMy partner and I truly had the best experience you can ask for with purchasing a flat in greater London. We had spoken to a few agents from other agencies who were generally unprofessional and poorly informed. We actually put an offer on a place and then decided not to purchase it strictly based on how rude the agent was. This was not the case with Featherstone Leigh. Jessica Wood was such a sweetheart and did everything she could to make the close happen as quickly and efficiently as possible. From the time we put an offer, we were moved in within 6 weeks which is extremely fast in this market. Being from Canada I was worried about the games and closing times that you hear about but like I said this was not the case with Jessica and the seller. We would recommend Jessica to everyone looking in Richmond & Kew. She's a doll who is patient, kind and very professional! T & C
5/5
GoogleAbsolutely fantastic service from start to finish. Extremely professional, personable, hard-working and fair. Could not have been more impressed with their approach.
4/5
GoogleI find the service from the lettings team at FL Chiswick to be professional and helpful in every way. Special praise goes to Melanie Knight who heads this team and who will go 'that extra mile' for her clients.
1/5
GoogleAbsolutely horrendous! After being bullied into taking a property 2 weeks earlier then wanted and being penalised for having a cat (confirmed as fine) so wanting 8 weeks deposit!! We turn up to a house with no working cooker - food in London as takeaway is not cheap!, a shower door that doesn't close so drenched bath mat every morning, shelves in bedrooms hanging off walls, a front door we can't lock cause we've been given badly cut keys and a bathroom lock that came off in our hands the first day, you could say has been a rubbish experience. No one is taking responsibility for the fact that all of the above was asked to be fixed before we moved in and not a single person has apologised. These guys are very quick to take your money but will run for the hills if anything goes wrong! DO NOT USE! You've been warned.
5/5
GoogleWe found our rented property through Featherstone Leigh. It has been a pleasure dealing with them from the beginning and even now the property management is very responsive. They were always here to answer our queries and did the best in dealing with the landlord. We could visit several times with Lucinda and always with a smile. Thank you again. we will highly recommend you to our friends.
5/5
GoogleThe team at Featherstone Leigh very excellent - very friendly and accommodated our requests to view the property multiple times. I loved the use of technology for communication from WhatsApp, to phone and email as we could not always take calls at work. Would definitely recommend them - thank you for helping us get a lovely home!
5/5
GoogleThe whole sales team at Featherstone Leigh were fantastic. From the viewings, right through to completion they were professional, supportive and most importantly friendly. We appreciate everything the team did to help to sell our property!
5/5
GoogleI found the team at Featherstone Leigh excellent in my recent purchase of a property through them . Josie Mowatt , the negotiator involved in my case was absolutely fantastic, her professionalism and hard work was consistent right from the start all the way through to completion . I would highly recommend Josie , Mani and the rest of the team for any property needs and I can certainly see myself using their services in the future.
5/5
GoogleThe team at Featherstone Leigh were fantastic during my purchase and supported me throughout when we ran into delays with the new build I was buying. Josie Mowatt in particular, was amazing. Firstly she never pushed me when I was looking at the property and secondly, she kept in contact throughout the process and gave an extremely personalised service. I camnot thank Josie and the team enough!
5/5
GoogleThe team at Featherstone Leigh have been fantastic throughout the sale of our two properties. They have worked so hard to coordinate the sale of both to enable our onward purchase. Faced with a very challenging task, they have been so committed and consistently vigilant. Alastair has worked his socks off and Mani is always on hand for sensible and thorough advice. Always a pleasure to work with and totally focused on getting the best results for us, thank you all so much for everything.
5/5
GoogleYour office offered an excellent service along the whole process of purchase of my new flat. Great Job!
4/5
GoogleI had a minor complaint which escalated because it was not attended to. When it reached management level Robert and Richard resolved it swiftly and professionally, exactly as a mangement team should do and thus deserve praise for thier work. Thanks.
4/5
GoogleThe staff are extrememly friendly and eager to help.
5/5
GoogleA great estate agent to rent your property out! All the agents are super helpful and always go that extra mile with helping you out with any queries and finding handy men at the last minute. They also offer a range of different services to cater to your specific needs. Highly recommended !
5/5
GoogleVery helpful letting company. Staff were friendly and attentive, and the properties they showed us matched what we were looking for (unlike some other estate agents we dealt with). They may not be the biggest in Kingston but I would recommend them to anyone looking.
5/5
GoogleHighly recommend Featherstone Leigh for their excellent service in helping us secure a lovely home in North Kingston. It was a difficult 9 month chain which would have been impossible to navigate without the help of Dom, Alice and Matt's professionalism.
5/5
GoogleFeatherstone Leigh have been looking after us for many years. The whole lettings department have been nothing but amazing, they are prompt, professional and far exceed any other agents we have had to deal with. I would highly recommend them to any one wanting to sell or rent their property.
5/5
GoogleIt's hard to know who is going to be the best Estate Agent for you, Featherstone Leigh were my second choice, I wish I had made them my first, if I had, I would have saved time and money. The team at Featherstone Leigh were abolutely brilliant at every stage; photo's; promotion, viewing, communication, and most importantly co-ordinating all parties until completion. I would absolutley make Featherstone Leigh first choice.
4/5
GoogleI find the service from the lettings team at FL Chiswick to be professional and helpful in every way. Special praise goes to Melanie Knight who heads this team and who will go 'that extra mile' for her clients.
5/5
GoogleThe team at Featherstone Leigh very excellent - very friendly and accommodated our requests to view the property multiple times. I loved the use of technology for communication from WhatsApp, to phone and email as we could not always take calls at work. Would definitely recommend them - thank you for helping us get a lovely home!
5/5
GoogleThanks to the Featherstone Leigh team and particularly to Emma we found the property we are now renting. I loved the place since the first time I saw it and I couldn’t let it go. The whole process was smoothly and straight-forward. In less …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Teddington has the most, with 155 reviews rated 4.6 out of 5, followed by Kingston Upon Thames with 147.
The 10 Featherstone Leigh offices, by town:
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