Trusted Agent profile · Lancashire, Merseyside and Cumbria
Verified
★★★★★
4,707 reviews across 18 offices and 1 platform
Farrell Heyworth has 18 offices, in Blackpool, Bolton, Lancaster, Thornton Cleveleys, Birkdale, Ormskirk, St Annes, Chorley, Preston, Fulwood, Garstang, Penwortham, Barrow in Furness, Morecambe, Poulton le Fylde, Bamber Bridge, Leyland and Carnforth (Lancashire, Merseyside and Cumbria). Together they have 4,707 reviews on 1 platform, rated 4.5 out of 5 overall.
4,707
Reviews on Google
All 18 offices
Farrell Heyworth's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAlmost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.
5/5
GoogleI have recently started the process of buying a house of Farrell heyworth in Blackpool & I must say so far all the staff have been so helpful & professional. Courtesy calls to see how I'm getting on & helping me with anything & answering all my questions. Thank you all so much for keeping this as stress free as possible for me 🙂🙂🙂 …
1/5
GoogleI applied for a house with these. Paid for checks etc and was promised the house 3 weeks later I was told we couldnt have the house. Wouldnt trust these with my money again!!
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a review. Kind regards, Laura @FarrellHeyworth
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave review. We're really pleased you received a 4 star service from our team. If we can be of any further assistance please get in touch! All the best, The Farrell Heyworth Team
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
5/5
GoogleRating only, no written review.
Hi Kellie, Thank you for taking the time to leave us a 5 star rating. Kind regards, The Farrell Heyworth Team.
1/5
GoogleVery bad service never again
Dear Sir, We're extremely disappointment that you have had an issue with the service we provide. Customer service is our top priority and I would be keen to discuss this matter further with yourself. I would be grateful if you could contact me as soon as possible with your full name and property address to marketing@farrellheyworth.co.uk so that I can investigate this matter further on your behalf. Kind regards, Laura@FarrellHeyworth
5/5
GoogleSold for full asking price within a week! Also very good financial advice 👍 …
Hi Adam, We're delighted to hear that we sold your property so quickly and got such a great result. Our mortgage advisers work hard to ensure the advice they give to our clients is just right for your circumstances so it's great to hear this went well too. If we can be of any further assistance we're here to help. Kind regards, Laura @FarrellHeyworth
1/5
GoogleBooked in for a viewing a few days ago.. rang the office today to confirm my viewing only to be told my details are not even on the system and they will not show me round the property. Woman who i spoke to became very rude speaking over me ..very poor service from these clowns!
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
1/5
GoogleI can't seem to mark less than a one star. It's been 18 days since tenancy ceased and still no return of undisputed tenancy fees. A disgrace of a company I've had the misfortune of dealing with at two properties. Avoid.
Dear Mr Goodman, Thank you for taking the time to leave a review. We're sorry you are dissatisfied with the termination of your tenancy. We would be keen to investigate this matter further, please contact us at marketing@farrellheyworth.co.uk stating the property address. Kind regards, The Farrell Heyworth Team
5/5
GoogleI sold my father's house through Farrell Heyworth and was very happy with the service, sale price and dealings with the house sale.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
5/5
GoogleExcellent service. Everyone was professional, friendly and helpful. Always returned calls, followed up queries and generally worked hard to sell and complete the sale. Thank you! I would highly recommend your firm.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
5/5
Googlevery pleased with everyone who helped us to sell our house. we would recommend Ferrel l Heyworth to anyone. All staff were helpful and friendly.
Hi Ms Binks, Thank you for taking the time to leave us a review. We're delighted to hear you received such great service during the successful sale of your property. Our Bolton branch team work hard to ensure they offer professional friendly advice and go the extra mile to get you the very best price for your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
5/5
GoogleGreat service from Stevie who I was liaising with whilst purchasing our first home. Stevie made it easier and was lovely to speak too. I felt I could contact her at anytime with any questions I had and she was always happy to help me. Thankyou Stevie!
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Stevie and the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
5/5
GoogleWe were already using Farrell Hayworth (FH) for letting our properties but when we decied to sell one of them they promptly stepped in with what turned out to be very good advice. We sold our property in less than a week of being on the market with the help of the sellers additional pack. Everything has gone smoothly and we've now completed. High recommendation
Hi Helen, We're delighted to hear that you had such a great experience from our Bolton branch both when letting your properties and then during the subsequent sale. Our branch team work really hard to provide the very best advice to our customers. We're also really pleased to hear that our new Homebooster product was so successful for you, driving up enquiries about your property and helping us to find the right buyer in such a short space of time! If we can be of any further assistance please don't hesitate to get in touch. Kind regards, Laura@FarrellHeyworth
5/5
GoogleCould not recommend these guys more. The bad reviews are from before the office completely changed hands, don’t be put off! Paul was amazing, sold our house first time after it being on the market for months. He went beyond expectations, always available on the phone and friendly. It’s like he enjoys his job! :) Stevie, Gina and Dan became like friends in the end, so helpful and professional. The sales progression team were ruthless in their persuit of the sale on our behalf, they are worth their weight in gold. They chased up all parties making sure things went smoothly and to plan.
Dear Gemma, Thank you for taking the time to leave us a review. Our staff really do try to provide our clients with the very best service. We're so pleased that we were able to achieve the right result for you when selling your home. If we can be of any further assistance please don't hesitate to get in contact. All the best, The Farrell Heyworth Team.
5/5
GoogleToday we complete on the sale off our property, the team at Farrell`s Heyworth have been fantastic, I would like to give a massive thank you to Stevie, Gina, Stacey, Kerry and Ania for all the support they have provided during this extremely long journey. The team have kept me updated on progress every step of the way, they have managed the good news with the bad news which is sometimes not easy to do, I thank you so much for helping, supporting and listening to me moans with a sympathetic ear, you are such a fantastic example to Farrell Heyworth...Thank you
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
5/5
GoogleJust wanted to leave a review for the amazing staff team at Farrell Heyworth Bolton. I have recently used their estate agents to sell my property... They got things moving straight away and kept me updated constantly. All I can say is that they were all brilliant from start to finish. Not a thing I can fault them on. The staff are all extremely friendly and approachable, and nothing seemed too much trouble for them. (Not even my constant phone calls asking for info or help!) I would especially like to thank Stevie, who went above and beyond by helping me to fill in forms I was unsure of and even offering me snacks whilst I was there 👍🏼 You can't ask for more than that. The whole process was professional, quick from start to finish and as painless as selling a property can be thanks to these guys at Farrell Heyworth. I would highly recommend them to anyone wishing to buy or sell a property Thanks you lot. You saved me a whole lot of stress xxx
Dear Ms Whyte, thank you so much for taking the time to leave us a review. We are delighted to hear that you were so pleased with the service provided by our fantastic Bolton branch team. They always do their best to delight our customers with their service and achieve the very best result when selling your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
5/5
GoogleWhilst managing my property Farrell Heyworth were truly excellent. I have other properties managed by another company and I can honestly say Farrell Heyworth are much better. The tenants they picked were the best tenants I have ever had and the regular inspections meant the house stayed in pristine condition. When I put my property up for sale I was delighted with the service I received. Stevie especially was very aware of the stress involved in selling and she metaphorically held my hand throughout the process. I would use Farrell Heyworth again and wouldn't hesitate to recommend them to anyone letting or selling. John Stoker
Dear Mr Stoker, Thank you for taking the time to review our service. We are delighted that you received such a professional service from our Bolton branch team, both when letting your property and during your sale. Our branch teams work hard to ensure our clients receive only highest levels of service and will be very pleased to hear you would happily recommend their services to others. All the best, The Farrell Heyworth Team.
1/5
GoogleWe have an emergency with our alarm system and the emergency phone number given to us isn't working? If it isn't fixed today, we will miss work tomorrow.
1/5
GoogleDon't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
1/5
GoogleSpoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange..... To be honest not all the staff are like that there but was disappointed
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
1/5
GoogleSlow slow slow. A year of waiting for repairs to my rented property in a child's bedroom. 3 weeks and still waiting for a broken oven to be repaired.
Hi Laura, thanks for getting in contact with us. I have investigated this matter further with our lettings department and I believe we are now working with you to resolve the problem and are liaising with the landlord to organise the required repairs. If you have any further queries please contact the Preston lettings department on 01772 888012.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farrell Heyworth has 4,707 reviews across its 18 offices, rated 4.5 out of 5 overall: 4,707 on Google.
Blackpool has the most, with 546 reviews rated 4.6 out of 5, followed by Bolton with 490.
The 18 Farrell Heyworth offices, by town:
Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Chorley won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.
