Farrell Heyworth reviews

★★★★★ 5/5

Google

We worked with a mortgage advisor called Jack, and we honestly couldn’t recommend him highly enough! As first-time buyers, we had lots of questions and weren’t always sure how the mortgage process worked, but Jack was incredibly helpful, patient and always took the time to explain everything clearly. He made the whole process feel much easier and less stressful, and we always felt well supported throughout. Communication was great, and he was always quick to respond whenever we needed advice or had a question. We’re so pleased to now have our mortgage offer and are really grateful for all of Jack’s help in getting us to this stage. Thank you so much!

Ellen · 18 August 2026

★★★★★ 5/5

Google

We had such a fantastic experience with Farrell Heyworth Preston. Katy, the Senior Marketing Advisor, and Jessica, the Sales Negotiator, were absolutely brilliant. After an awful time with a previous agency, they completely turned things around and sold our house within just 2 weeks! They found the right buyers who were looking for exactly this type of property and made the whole process smooth and stress-free. Professional, proactive, and always keeping us updated, they really do deserve a raise. If you’re looking for a real estate agent in Preston, I would highly recommend Farrell Heyworth, especially Katy and Jessica. Thank you again!

Sobia · 26 August 2025

★★★★★ 5/5

Google

Katy at Farrell Heyworth has been brilliant throughout the sale of our house. From the meet and greet completing the initial valuation to introductions to our buyer. She is professional, knowledgeable, and incredibly supportive. Her communication has been excellent, and she has made the whole process easy. Katy has gone above and beyond to ensure everything is being completed efficiently. I’d highly recommend Katy and the team at Farrell Heyworth to anyone looking to sell their property.

Calum · 27 August 2025

★★★★★ 5/5

Google

I made an enquiry about selling our home and the response from the office was super quick. The communication from the office has been second to none. Amanda Beard came to value our home and she was extremely personable, friendly and professional. As we live quite rural she had come down a few hours earlier than the appointment to check our location and where our house was, I was super impressed. Amanda had certainly done her “homework” and knew our house; when it was built and last bought and sold. She also provided a comprehensive report about houses in the area similar to ours that had been bought and sold. She was extremely impressive with her information about our home and the area. I have had two other “corporate” Agents down to value our home and Amanda has “blew the socks” off them in terms of her knowledge. She made us feel secure that Farrell Heywood are certainly the best Agents to handle the sale of our home. I would have no hesitation in recommending Farrell Haywood and Amanda Beard; she was simply amazing 🤩

Alison · 8 August 2026

★★★★★ 5/5

Google

Katy was really helpful today on our visit to the office couldn't do enough for us ,she is always there when we need help and sorted out our problems, she is a credit to farrell and heyworth looking forward to work with in the future.....

Susan · 23 March 2026

★★★★★ 1/5

Google

I have worked in customer interface for 25 years, and I say this wholeheartedly: if you want your house sale to go smoothly, DO NOT USE FARRELL HEYWORTH IN PRESTON. We were first-time sellers with a 6-month-old baby and a 4-year-old, navigating a long and complicated two-year process. While the failed sales along the way weren't the agent's fault, their lack of support was shameful. We paid a fee of nearly £4,000, yet between our exchange on 20th Nov 2025 and completion on 27th Nov 2025, Farrell Heyworth did not contact us ONCE. Not ONE phone call, not ONE text, not ONE SINGLE email. For a young family who had never sold a house before, we were left entirely in the dark during the most critical week of the process. No guidance on the key handover, no check-ins, nothing. When my wife finally dropped the keys off on completion day, she was dismissed from the office without a single word of acknowledgement. ​We have kept a meticulous log of all our interactions (and the distinct lack of them) to prove this staggering failure of customer service. Aside from one staff member, Natalie, the attitude on the phone was horrendous; we were treated as an 'inconvenience' rather than clients. ​We are now preparing a formal grievance to be escalated to The Property Ombudsman (TPO). Their failure to provide even basic communication to first-time sellers with young children is a disgrace. Avoid at all costs. I have reached out to one of the company directors on LinkedIn to resolve this privately and amicable but to no avail. Once again, zero comminications. Please - I beg you - do not use this business. As an add on: today (01/06/2026) we got contacted by FH, asking us if we want to renew our mortgage via them on a house we didn't even buy, which, again, tells you all you need to know about the sheer incompetence, lack of communication and lack of professionalism underway at this business.

Chris · 22 June 2026

★★★★★ 5/5

Google

"I recently had the pleasure of meeting Katy from Farrell and Heyworth, who came to assess the value of my house. I was thoroughly impressed with her professionalism, knowledge, and friendly demeanor. Katy was punctual, courteous, and took the time to explain everything in detail, helping me understand the current house selling market. Her expertise and insight were invaluable, and I appreciated her honest and realistic approach. What struck me most was Katy's exceptional customer service skills. She was warm, chatty, and made the whole experience enjoyable and stress-free. I would highly recommend Katy and Farrell and Heyworth to anyone looking to sell their property. Thank you, Katy, for your outstanding service!"

Stephen · 3 April 2025

★★★★★ 5/5

Google

We couldn't be happier with our estate agent Olivia Gildart , who helped us find a new home for me and my husband in November. She navigated the entire experience with professionalism, keeping us informed and easing any concerns. Quick responses to messages and calls shows her dedication!! Provide valuable tips and advice. We felt confident and well informed of every step of the way. Olivia also went beyond professionalism, creating a comfortable and lovely atmosphere and fostering great relationship. Her personable approach made the entire experience enjoyable and stress free..highly appreciated her genuine human connection. We highly recommend Olivia for anyone who's looking for a dedicated and effective real estate partner. Thank you very much Olivia and the rest of the girls!! You're amazing !! JACEK and ANDRZEJ.

Andrzej · 16 December 2024

★★★★★ 5/5

Google

We recently moved into our home through Farrell Heyworth, and Maya was friendly, professional, and very helpful throughout the process. She responded to every email promptly and made the whole experience much easier and less stressful.

Delna · 13 March 2026

★★★★★ 5/5

Google

We have just completed on our first house after our first one fell through . We mainly dealt with Lucy. Professional and friendly throughout. Quick to reply to numerous questions. Plenty of information about the property provided. Efficient …

Kev · 13 December 2025

★★★★★ 5/5

Google

Fantastic from start to finish . Maya dealt with my Lettings enquiry and was professional, efficient and friendly.. a perfect combination for an exciting new chapter and can seem daunting , yet was handled with ease . My experience with all the team at Preston was excellent. Thank you for helping me with this lovely new home 😁 …

Sharrona · 2 May 2025

★★★★★ 5/5

Google

My meeting with Dexter to value my property was very positive. He showed me videos , explained everything thoroughly and described how best to market my home to get the best price. He also emailed the details to me so that I could read them at my leisure. His experienced approach was evident and I learnt a number of things that I shall implement in my sale. A very worthwhile valuation. Thank you.

Gael · 13 March 2026

★★★★★ 5/5

Google

I have dealt with Katy right from the beginning When we decided to put our house up for sale She is very professional and very informative …

Shirley · 13 December 2025

★★★★★ 5/5

Google

Reviewer: Mark Smith Landlord with Farrell-Heyworth Reviewee: Katie Ward Lettings Marketing Advisor with Farrell-Heyworth I am a small landlord, by which I mean I own only one flat, and even that is small. I interacted with Katie during a renegotiation of my management agreement. Obviously, I cannot disclose the details of the agreement, but Katie was quite open and honest about what terms could apply, and offered them immediately and without quibble. They were better than my previous terms, so, to use the phrase I applied at the time “I bit off her hand.” That is only to give the bald facts, though. I can be a somewhat difficult and eccentric customer to deal with, but deal with me Katie did, displaying great enthusiasm, and a keen sense of humour. They were financial negotiations, which can, at worst, be grievous and wearing. However, I emerged feeling positively joyous and enthusiastic. I hope I haven’t created unrealistic expectations for anyone reading this review. I realise life does not always work out so smoothly, but when Katie asked me to provide this review, I was more than happy to relate my experience.

Mark · 2 December 2023

★★★★★ 5/5

Google

I have spoken to Katy at Farrell Heyworth in Preston recently, and cannot recommend her or the company enough, she was so incredibly supportive, she took things at a pace that suited us, she was incredibly understanding and accommodating to what we were looking for, always following through and going above and beyond to ensure our needs were met, she kept us in the loop every step of the way; and as well as being so polite, kind and courteous she was also incredibly compassionate during a difficult time for us, her customer service was incredible and I honestly cannot thank her enough for all she has done, thank you Katy! 10/10!

Liv · 30 November 2023

★★★★★ 5/5

Google

Lucy was very helpful during the purchase of our first house. Great communication the whole way through and very easy to talk to.

Charlie · 13 January 2026

★★★★★ 5/5

Google

Hello - we have found a lovely property and we have been helped and guided by Chris Plumpton who has been amazing in our process - thank you Chris

Amanda · 13 November 2025

★★★★★ 5/5

Google

Brilliant service. Maya Lockwood has been exceptional with helping us move, and we’re extremely happy with our new property. …

Isla · 13 December 2025

★★★★★ 5/5

Google

Fantastic experience from the second Amanda walked through the door. We were nervous as we haven't sold a property before but we felt at ease as soon as Amanda walked in. She was honest, informative and friendly which was exactly what we needed to choose Farrell Heyworth. Phenomenal service that I'd recommend to anyone

Phoebe · 6 April 2026

★★★★★ 1/5

Google

Look for somewhere else to sell your home. Other local estate agents are available and nation wide ones too. I have subsequently taken my house off the market due to the service we received from Farrell Heyworth. Prior to putting my house on the market we was given several assurances one which included viewers will be vetted to ensure they have the required funds or Mortgage in Principle. However, 4 of the 6 viewings we received within the first month did not have access to the required funds as they specified this to us and stated they'll either need to save up or approach family members or their bank. This was exceptionally frustrating as you do as seller want to make your house as appealing as possible and so much time has been wasted on viewers wanting a nosey without the adequate funds. The advertisement on Rightmove is incorrect the Street and Map View is not on our street which gives potential buyers inaccurate information. In the future I will use Strike or another company. Do not fall for the ( we know the area ploy, so does everyone else and their fees are alot less.) we still have to pay a marketing fee which is £199+ VAT but, I did know this from the start. *EDIT to Reply to your Reply* The potential buyers did not have enough funds. The specifically told me this. You may check that they have X amount of funds to buy a house, but letting the view houses outside their means is a waste of time for the seller.

Richard · 12 February 2023

★★★★★ 5/5

Google

I used Farrell & Hayworth to arrange a tenancy agreement approximately 4 years ago and their service was excellent from start to finish. Just recently I called Carol Dennison (Property Management Co-Ordinator) for some advice and was again delighted and impressed with the extremely professional service I received. Carol was very professional, clearly very knowledgeable on her subject and explained everything to me patiently and clearly from start to finish. Nothing was too much trouble for her and I will definitely continue to use F&H for all letting management in the future. First class service!!PositiveProfessionalism

Jim · 25 August 2022

★★★★★ 1/5

Google

This company is disgraceful I paid £191 holding deposit and was called liar by staff member i used there own reference company who filled in the documents for me because I have been in a long term rental arrangement that’s ended. They have refused my money back

Mark · 23 March 2026

★★★★★ 1/5

Google

Goodness knows how this company has 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling. My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn’t available until after new year as he was on holiday. Obviously, we weren’t happy about with the situation, but nothing could be done, so we had to accept it. The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorized a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap. That was 2 weeks ago and we’re still waiting. I have now been promised the appliance will be with my mother tomorrow (Thursday) but I’m not sure if I can believe this as she has already been let down 3 times and every time the date has changed, tomorrows date being the 4th. This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD. The regular trips that she has had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she’s had to spend - I don’t live near my mother, so am unable to help regularly and when I call to hear her crying, saying she can’t cope, it is most frustrating and upsetting. It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration given to my mother and her situation. It should be a matter of priority for FH to ensure they have efficient contractors that are able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry’s to fit a new fridge freezer in a matter of days, so why this contractor couldn’t purchase the same sooner is completely beyond me. The service my mother has received from yourselves and the contractor is utterly appalling and not acceptable. Please don't insult me any more by saying you're sorry the experience I received warranted a 1 star review and that feedback is important to you, It doesn't wash and just confirms your lack of care by confirming it's an automated response!NegativeQuality

Julie · 22 June 2022

★★★★★ 5/5

Google

Anil Parmar was a fantastic mortgage advisor and always responded very quickly to any queries that came up during our house purchase. He was so patient with us and talked us through the process. We would not have been able to do it without him and his friendly, professional services were worth their weight in gold. He is a true gem and I would highly recommend him to anyone who is in need of a mortgage advisor.PositiveResponsiveness, Quality, Professionalism, Value

Sheridan · 22 June 2022