Trusted Agent profile Β· Preston, Lancashire

Farrell Heyworth Preston reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

422 reviews across 1 platform

48 Lune Street, Preston, Lancashire, PR1 2NN

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Farrell Heyworth's office in Preston, Lancashire, at 48 Lune Street, is rated 4.3 out of 5 across 422 reviews on 1 platform, including 422 Google reviews rated 4.3.

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4.3 / 5

422

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Preston office, from every platform, shown as written. First names only.

5/5

Google

After choosing Farrell Heyworth I am so pleased with the speedy selling of my house. Chris Plumpton was extremely helpful and always responded to my calls and requests...he even rang me in response to my text message on his day off! Natalie was also very positive and helpful liaising with the buyers and myself and nothing was too much trouble. I should point out my house was sold in 14 days at very near to the asking price. I'm just so glad I chose you and thank you to everyone at Farrell Heyworth!PositiveResponsiveness, Quality, Professionalism, Value

Carol Β· 22 June 2022

Agent replied Β· 21 June 2024

Thank you for taking the time to leave feedback. It's great to hear that Chris, Natalie and the Preston team have gone out of their way to make your home selling process as easy and successful as possible and achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

What a super team they are! I would definitely recommend Farrell Heyworth to anyone. Right from my very first telephone contact with them at their Preston office they have been so helpful and professional, they have been lovely and understanding with my elderly mother, and have guided us both through the process of buying and selling my mothers house. Carrie Kidd has been brilliant she has answered all of our questions, given advice and nothing has been too much trouble, she is polite and friendly. The other ladies and gents that work in the office have also been polite and friendly when I have had any queries.PositiveProfessionalism

Samantha Β· 22 June 2022

Agent replied Β· 21 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Carrie and our Preston team were able to help you to achieve a successful sale, to find your new home and were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

I had a fantastic experience with our estate agent, especially with Katy, the valuer. She was professional, friendly, and spot-on with her valuation, giving us clear insights into the local market. Katy’s attention to detail and warm approach made the process smooth and stress-free. We were kept in the loop from start to finish of the whole process. Highly recommend her expertise & the agents as a whole!

D Β· 26 August 2025

Agent replied Β· 2 September 2025

Thank you for your fantastic review and recommendation. We’re so pleased to hear that Katy provided such a professional and accurate valuation, with clear insights into the local market. It’s wonderful to know her attention to detail and friendly approach helped make the whole process smooth and stress-free, and that you felt well informed from start to finish. We truly appreciate your kind words about Katy and the Farrell Heyworth team. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I have nothing but praise for Farrell Heyworth. They went to some incredible lengths in the sale of my house. Special praise to Chris and Lucy who supported, advised and helped throughout. Wouldn’t hesitate to use the team again. Thank you.

James Β· 6 April 2026

Agent replied Β· 13 April 2026

Thank you for your wonderful feedback. It’s reassuring to hear just how supported you felt throughout the sale of your home and that the team were able to go the extra mile for you. Chris and Lucy will be delighted to receive your special praise. Their supportive, proactive approach and clear advice are exactly what we aim to deliver, and it’s great to know their efforts made such a positive difference to your experience. Thank you for your trust and kind recommendation. We would be very happy to support you again in the future. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I can not thank Katie Ward enough! I had just over a week to find a new home and she some how worked a miracle and pulled it off!! I love my new home and know how hard Katie worked to ensure I got in in time so genuinely thank you so much!!

Ruth Β· 22 April 2024

Agent replied Β· 21 June 2024

That's fantastic to hear! We're delighted that Katie was able to work her magic and help you find a new home in such a short timeframe. Customer satisfaction is our top priority, and it's wonderful to know that Katie's hard work paid off and that you're happy with your new home. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Natalie has been a great help. Thanks for everything!

Abigail Β· 13 November 2025

Agent replied Β· 13 April 2026

Thank you for your kind review. We’re really pleased to hear that Natalie was such a great help and that you had a positive experience with us. We appreciate your feedback and wish you all the best going forward. … More

5/5

Google

On my second attempt on trying to get the property ladder, Taylor has been going above and beyond with customer service to make sure I had an easy time searching for the right place to be. She has helped me through all the stages and it has been a pleasure dealing with her as my case manager. I was very apprehensive in regards to estate agents, but she has made my life so much easier and I am now in process on getting my own place! PS- David, who showed me around a few properties, was also great help and always willing to give me advice at any time.PositiveResponsiveness, Quality, Professionalism

Christina Β· 25 August 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Taylor, David and our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Where to start ... Do NOT go anywhere else to sell your property. Everything about this estate agents was top drawer. Prompt, courteous, professional, genuine, trustworthy and knowledgeable. Really, I could go on but they were faultless. The branch manager Chris was superb and his knowledge of the market was excellent. He was patient, honest and thorough and although he told us about the talented photographer they used we were blown away by the quality of their sales package for our property. Each member of the team I spoke with had great communication skills and nothing was too much trouble. In the interest of balance I was trying to think of something they could of done better, but I can't. I'll be advising all my friends and family to do business with Chris and the team at Farrell & Heyworth. OUTSTANDING.PositiveResponsiveness, Quality, Professionalism, Value

Ste Β· 25 August 2021

Agent replied

Thank you for taking the time to leave feedback. I'm extremely pleased we have met our own very high service standards when dealing with your property. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Excellent service from start to completion. Natalie and her team were outstanding in their customer service. Efficient helpful and always in regular contact. The whole selling and buying experience was stress free. Natalie is extremely confident having the ability to reassure her customers. Outstanding knowledge of the property market business. 100% i would recommend them for buying selling and letting all properties they were great really great.

Suleman Β· 12 February 2023

Agent replied

Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Natalie and the team provided you with such excellent service from start to finish, and that you found the whole experience to be stress-free. We are proud of Natalie's confidence and knowledge in the property market, and we're glad she was able to reassure you throughout the process. Your recommendation is greatly appreciated and we hope to work with you again in the future. Kind regards, Jeremy Collins - Director

1/5

Google

I agree with the comments on very poor service. I am also a cash buyer, but refuse to show proof of funds in order to simply view a property. Only this estate agent due this. They lose so much potential business because of it, I'm sure. The manager of Preston is extremely rude, unprofessional and I will now not be dealing with this company in future, either to sell or buy. Absolutely hopeless service. Vendors beware.NegativeResponsiveness, Quality, Professionalism

David Β· 22 June 2021

Agent replied Β· 21 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

1/5

Google

Dealt with Jonathan regarding moving to our new house. Very friendly and helpful, process completed swiftly. Highly recommended πŸ‘ *update june 2022* Very frustrated with farrell heyworth as getting them to confirm our tennancy so we may move into another property is proving very difficult. Cannot get a single response via email and no-one on the phones for over two weeks now. Willing to update review upon completing our refernwcw request

Matt Β· 17 June 2022

Agent replied

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I'm pleased to hear your move in last year was handled in a professional manner by Jonathan and our lettings team. If you have any questions about your tenancy they would be pleased to help. Kind regards, Jeremy Collins, Director

5/5

Google

Natalie and the team have been so lovely and helpful with all my questions as a first time buyer, they were always at the end of the phone whenever I needed them and they're so quick at replying to emails, their customer service is great. I am so thankful for all their help!! Would definitely recommend Farrell Heyworth to everyone and anyone. Thank you again :)

Lauren Β· 14 December 2022

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that our Preston Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Your comments were : Comments left were : Glen was punctual and polite. He was very professional and gave me a very comprehensive and fair appraisal of my property along with a detailed presentation of the services and costs. I was very impressed with his knowledge of the financial market place and he came across as a very honest and upstanding individual.

Janine Β· 28 February 2023

Agent replied

Thank you for your positive review! We're thrilled to hear that you had a great experience with our team, and specifically with Glen. We strive to make sure that we provide our clients with the best possible service, and we're glad that we were able to meet your expectations. If you need any further assistance, please don't hesitate to get in touch. Thanks again for choosing our team! Jeremy Collins - Director

5/5

Google

I would like to express my deepest appreciation for all the help you have given to my partner and I during this period of looking for rented accommodation. As someone who is a first time tenant, it can be quite a daunting experience when going through the process to rent a property. You’re colleague Hannah Bass has been a great help from first enquiring about the property to moving in. Hannah is a very bubbly, approachable individual who has made my experience with Farrel Heyworth an enjoyable one (and also stress free!). Hannah went above and beyond to help with any and all enquiries both my partner and I have had, we both has feel as if we have been very well looked after. Although I have given Hannah my thanks, please could you give Hannah my thanks again. You have a very valuable, competent employee there! Dan

Daniel Β· 29 July 2019

Agent replied

Hi Dan, Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Hannah. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Hannah is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch. Kind regards, Laura Gittins Marketing Manager Farrell Heyworth

5/5

Google

We recently purchased a property with them and they have been very helpful. Our first point of contact was Jessica. She was extremely supportive and provided excellent service. Highly recommend them.

M Β· 6 April 2026

Agent replied Β· 13 April 2026

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team helpful throughout your property purchase and that the service met your expectations. Jessica will be delighted to receive your kind comments. Her supportive approach and commitment to delivering excellent service are qualities we value highly, and it’s great to know this made a positive impression. Thank you for your recommendation and for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Google

Under a section 21 and they are currently advertising my rental while I am here with my kids. 5 years with this company and they have no limits with bullying on the behalf of their landlords

Lynsey Β· 13 February 2026

Agent replied Β· 24 March 2024

I’m sorry to learn that you’ve found renting to be stressful. We appreciate your feedback, and we’re here to assist. If you could provide more details about your specific concerns, we’d be grateful for the opportunity to address them and enhance our services. Please feel free to reach out directly so that we can better understand your experience. Best regards, Jeremy Collins Director Farrell Heyworth

4/5

Google

Katie Ward rented my property in a very professional way and was impressed with her communication skills throughout the process. Definitely recommend Katie for any property matters.

Hasmukh Β· 6 December 2024

Agent replied Β· 10 December 2024

Thank you for your wonderful review! We’re so glad to hear that Katie Ward provided you with professional service and excellent communication throughout the process. We greatly appreciate your recommendation and are pleased to have been able to assist you. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Having viewed properties for sale in the local area we settled on one in particular that was being advertised by Farrell Heyworth. We had already been to see one or two houses advertised by other agencies without any issue, which was all …

Simon Β· 13 November 2025

Agent replied Β· 13 April 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience when enquiring about one of our properties. … More

5/5

Google

Katy Heslop and Jessica Jones have been absolutely amazing. They were both 'on it' right from the start, excellent communication and left us in no doubt they would sell our property which they did. We would recommend these guys to anyone who is looking to sell a Property in Preston.

Jeremy Β· 26 August 2025

Agent replied Β· 2 September 2025

Thank you for your fantastic review and recommendation. We’re delighted to hear that Katy and Jessica provided such excellent communication and support right from the very start, giving you complete confidence in the process. It’s wonderful to know they delivered on their promise and achieved a successful sale for you. We really appreciate your kind words about the Preston team and thank you for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

This is for Richard who values the properties he was amazing from start to finish and handled the situation exceptionally. Richard was sensitive to the nature of the valuation and had a super personal touch. Thankyou Richard. Ian & Gill

Gill Β· 23 February 2024

Agent replied Β· 24 March 2024

Thank you for taking the time to share your positive experience with Richard. We're delighted to hear that he provided excellent service throughout the valuation process. If there's anything more you'd like to share or if you have further feedback, feel free to let us know. We appreciate your kind words! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

They are such great agents with very competent team of staff who help you throughout the tenancy.thank you Katie and Yasmin for all your wonderful support and help .

Ash Β· 24 August 2024

Agent replied Β· 23 October 2024

Thank you for your wonderful feedback. We're delighted to hear that Katie and Yasmin provided you with exceptional support and assistance throughout your tenancy. Our team takes great pride in offering top-notch service. If you need anything else, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

There are times in life that you may face some struggles and those are the times when you are in need of friendly support enlighten guidance and professional advice. I have just come out from one of those moment of despair Thanks to the FARRELL HEYWORTH FAMILY trough the caring hands and loving hearts of Katie and the Farrell Heyworth entire Team. You All guys are the best that I have met since I arrived in the UK. On behalf of my family - wishing you ALL, all the very best. Thank You.

Adrian Β· 21 June 2024

Agent replied Β· 21 June 2024

Thank you for sharing your heartfelt appreciation for the Farrell Heyworth team, including Nel, Nathan, and Danielle. We are honored to have been able to provide you with the support, guidance, and professional advice you needed during a challenging time. At Farrell Heyworth, we strive to create a caring and supportive environment for our clients, and we are glad to hear that you felt the warmth and dedication from our team members. We understand that navigating through difficult moments can be overwhelming, and we are committed to offering the best assistance possible. Your kind words mean a lot to us, and we will make sure to pass on your gratitude to Nel, Nathan, Danielle, and the rest of the team. If there is anything else we can do to assist you, please don't hesitate to reach out. We are here for you. Warm regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Thank you to Katy and the team, at Farrell Hayworth, Preston, fullwood, amazing customer service. Kept us in the loop and supported us well. Thank you so much Katy. Would definitely come back to you if we needed to in the future.

Claire Β· 30 November 2023

Agent replied Β· 30 December 2023

Thank you for taking the time to share your positive experience with Farrell Heyworth, Preston. We're delighted to hear about th e amazing customer service you received from Katy and the team. Keeping you in the loop and providing support are essential aspects of our commitment to excellent service. We're grateful for your kind words and that you would consider coming back to us in the future. If you have any further feedback or questions, please feel free to reach out. Thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

From the moment Taylor took over dealing with the sale of our property she has shown exceptional service and is extremely approachable and professional. She showed so much enthusiasm and managed to sell our property at our asking price. She really has taken the stress out of selling our property and kept us fully informed of all progress. Thank you Taylor we cannot recommend you enough!

Anu Β· 23 March 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that Taylor and our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

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Questions about Farrell Heyworth Preston

How many reviews does Farrell Heyworth Preston have?

Farrell Heyworth's Preston office has 422 reviews across 1 platform: 422 on Google.

What is Farrell Heyworth Preston's rating?

Farrell Heyworth Preston is rated 4.3 out of 5 across all 422 reviews, and 4.3 out of 5 on Google from 422 reviews.

Where is Farrell Heyworth's Preston office?

Farrell Heyworth Preston, 48 Lune Street, Preston, Lancashire, PR1 2NN.

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