Farrell Heyworth Preston reviews

★★★★★ 1/5

Google

Not to be trusted agent Farrell heyworth Preston fulwood viewed a house asking price I agreed to pay received a email confirming offer Accepted asking for Soliciters details in the same email confirmation offer not accepted the vendor is asking for money then what the house is on the market for how does that work the house already over priced for the market value unprofessional deceiving at the very least incompetent the same house back up for sale after being advertised as sold for two months well that just tells you how dreadful this outfit is

Atif · 12 February 2023

★★★★★ 5/5

Google

Anil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.

Tina · 17 June 2022

★★★★★ 1/5

Google

AVOID AT ALL COST Forget about maintenance for minor repairs, you have to do it yourself For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself. In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left… Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst.. PS: i will keep dropping reviews anytime I remember how the said building affected me.

Olami · 16 December 2024

★★★★★ 5/5

Google

Katy was brilliant with me. My first time dealing with a home valuation and she helped me tremendously!!! Highly recommend.

Laura · 30 November 2023

★★★★★ 5/5

Google

Thank you Farrell Heyworth for the professional manner in which you marketed and sold my property, including doing all my viewings for me. Due to the difficult nature of my purchase, I am grateful that I had such a strong team on my side. Without the help of the team at Farrell Heyworth I would have probably lost my purchase. I am now happy in my new home and would like to personally thank Russell, Shaun, Olivia and Amanda for all their help.

Mike · 14 March 2020

★★★★★ 5/5

Google

At first I was a bit skeptical and nervous about selling my property, but from day one I dealt with Olivia, she made me feel comfortable and confident. Olivia has been nothing short of professional and has been a pleasure to deal with throughout the whole sale. She has always been at the drop of a line to help me out and has gone above and beyond of what she has needed to. After having previously dealt with other estate agents I can easily say Olivia has been far the best and I would 100% look to coming to her in future sales.

Aaron · 14 March 2020

★★★★★ 1/5

Google

Do not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!

Nu · 14 December 2022

★★★★★ 5/5

Google

I dealt with Stevie Hook on a commercial sale which was bought through my company. Stevie was professional, polite, a great negotiator and most important for me she kept me informed throughout the purchase. No complaints from me and would definitely recommend. Thanks Stevie

John · 11 March 2021

★★★★★ 5/5

Google

Estate agent Liam is very professional, friendly and helpful and a credit to his team. Always happy to help with a smile on his face !

Kirsty · 30 May 2023

★★★★★ 5/5

Google

Absolutely amazing service from start to finish. Vicki who came to my house to give me the valuation of my property was very professional and explained everything clearly then Natalie from the office could not be any more helpful. I had spoken to a few other members of staff when I came into branch who went above and beyond. I would highly recommend this estate agents and its worth paying that little bit more to get the job done!

Sarah · 14 December 2022

★★★★★ 5/5

Google

I was in search of my very first rental property but I was living abroad which meant I had to send a third party to view flats for me. After a few failed attempts at finding my 'perfect' home through private landlords I found a lovely little flat advertised by Farrell Hayworth. A couple of days later my parents had arranged a viewing which I attended through Skype. We all instantly fell in love with the flat, it was perfect for my needs and Russell was very accommodating to my large and unusual viewing party, patiently answering questions being fired at him from 3 generations of Doyles. From that moment I knew that I wanted to make my home in the property but as I was abroad at the time it was going to be difficult. Russell worked long and hard to find the way to make it happen for me and that hard work paid off. After 1 week of being back in the U.K. I got the keys to my beautiful new home, I am now settled in and I am happier than I ever thought I could be. My landlords are as wonderful as Russell said they were and my flat is perfect. Russell and his colleagues at Farrell Hayworth went above and beyond to help me, they could have taken an easier tenant for the flat but they decided to work extra hard to get me my dream. I would recommend Farrell Hayworth to anybody who wishes to receive A highly professional service by wonderfully down to earth people. A massive thank you to all who were involved!

Michelle · 15 March 2019

★★★★★ 1/5

Google

Chose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay. We'll be glad when it's all done with so our stress levels can return to normal. We will never use them again. We regret choosing them as our estate agent. We would never recommend them. Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating. Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist. Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke. If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!

John · 15 September 2022

★★★★★ 1/5

Google

I tried to book a viewing for a property but they first told me i need to do an online viewing and see if we like the property. The online viewing comprised of a shoddy video made by amateurs and i would not really call it a viewing. Anyway, we were still interested in the property so i called the agent and asked if we could book a traditional viewing. I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion!!! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it. Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY!!! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today. They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!NegativeQuality, Professionalism, Value

Hassan · 25 August 2022

★★★★★ 5/5

Google

Want to say a massive thank you to Katy! Amazing service and very friendly whilst valuing my home

Gillian · 31 October 2023

★★★★★ 1/5

Google

Utterly terrible! I would agree with the other one-star reviews on here. One review states that they would not recommend this agency to my worst enemy! Wholeheartedly agree!! The all-white agency is full of awkward, problem-identifiers who aren't very knowledgeable of the local market and seem deliberately unhelpful. Chris Plumpton, the branch head, is laughable as the head of the office. He's also unresponsive and difficult, as are his very unhelpful team, including Blake. Not surprised if this branch doesn't close down soon.NegativeResponsiveness, Quality, Professionalism

Sarah · 22 June 2022

★★★★★ 5/5

Google

From the start, you have been efficient and hardworking, provided a excellent service and we are delighted you have agreed a sale on our home. Special mention to all the team especially David, Chris, Nicola & Angela Thanks Again Cathy & Ian

Cathy · 29 July 2020

★★★★★ 5/5

Google

OMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks 😀 The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x

Hayley · 28 February 2023

★★★★★ 5/5

Google

This is on behalf of mr &mrs cowell 11 st walburges gdns Pr22qj the service we got from Tom and the team was great and would recommend to anyone who is thinking of selling there home to try Farrell Haworth Preston

Gemma · 29 July 2020

★★★★★ 1/5

Google

Absolutely shocking company, I would not advise anyone to use them. What the person that come out to value says is not how they work at all. We had to do all the chasing up and they are just bad at communicating with client. They had property 4 weeks and one inappropriate viewing later we terminated our association with them. Been with new company 10 days and had 2 viewings and a few more booked In this weekend.

Alan · 17 July 2022

★★★★★ 5/5

Google

Jonathan was really welcoming and friendly, helpful in providing guidance through the application processes and checked in with us to see if we had any questions or needed anything. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Grace · 22 June 2021

★★★★★ 1/5

Google

Absolutely shocking service from this so called estate agency, we made an offer on a property (asking price) and was told the offer was accepted and the vendor was taking it off the market, once the estate agent knew we were not using them to sell our property we were told another offer had been made, obviously it was not taken off the market, and we could make a higher offer, they then denied their claims of taking it off the market, would not use these people again for buying or selling, avoid them at all costs

Sheila · 14 March 2022

★★★★★ 5/5

Google

I really commend Jonathan Grundy for the amazing job he did. He helped my family to secure a lease within three days of initial contact, the same property we were unable to secure with a different agency. He interceded for us with the landlord and followed it up personally and kept updating us on progress. Jonathan Grundy and Farrell Hayworth were really amazing. Thanks.

Delight · 14 March 2022

★★★★★ 5/5

Google

Katie Ward recently rented my newly purchased house out for me within days of it going on the market. She was extremely professional, efficient in organising the deal, and always available for any queries I had throughout the process, top job! I would highly recommend her for any property related services you require.

Colin · 22 April 2024

★★★★★ 5/5

Google

Taylor has been outstanding from the word go. Her professionalism, communication and expertise in handling a collapsed sale to completing the next has been nothing short of outstanding. @taylortownsend we cannot thank you enough.

Carl · 3 July 2021