Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Ben · 29 July 2019
Agent replied
Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share.
Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 5/5
GoogleWe used Farrell Heyworth in Preston as our estate agent to sell our property and couldn't recommend the branch service highly enough. From the expert valuation and photography of Richard, to the sales negotiation and regular contact from Nicola and her colleagues, we had a great response and numerous offers culminating in agreeing a sale in 13 days. We used the recommended conveyancing team recommended by Farrell Heyworth and we are pleased to say that we completed the sale recently. All in all, a brilliant job and its all thanks to the team on Lune Street - thanks again! Lee and Natalie
Lee · 29 July 2019
Agent replied
Hi Lee & Natalie,
Thank you for taking the time to leave a review. We're delighted you had such a great experience when selling your property and that everything progressed so quickly! Please don't hesitate to get in touch if we can be of any further assistance. Wishing you all the best, The Farrell Heyworth Team
★★★★★ 5/5
GoogleHannah is a very energetic person and she makes every effort to get the job done seamlessly. I would definitely recommend using the Preston branch to let your Property, first class thank you.
Baz · 31 December 2018
Agent replied · 30 December 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleOnly good things to say for farrell heyworth. Our purchase on a house was fallen through from a different estate agent and a house came up on farrel heyworth website and we rang them instantly. Since we came to contact the staff went above and beyond to help us specially Taylor. We are so grateful and thankful for all their help and chasing on behalf of us. What a great team definitely recommend.
Giorgos · 5 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that Taylor and the Preston team team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best in your new home.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleKatie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.
Roy · 30 November 2023
Agent replied · 30 December 2023
Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleChris and the team have been supportive throughout the sale of two houses. They have always been friendly, kept us well informed and responded in a timely manner to all queries.
Jill · 25 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your properties. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If and when you need the services of our team again they would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleChris is exceptionally professional and responding. I would give it 5 stars
Muhammad · 12 February 2023
Agent replied
Thank you for your glowing review of our Preston branch manager Chris! We are so glad to hear that you found him to be exceptionally professional and responsive. A 5-star rating is a testament to his hard work and commitment to delivering exceptional customer service. We appreciate your positive feedback and are grateful for the opportunity to serve you. Thank you for choosing us and we hope to have the opportunity to assist you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaylor has been extremely professional throughout my house sale, and continues to keep me updated throughout the sales process.
Nicky · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleDreadful company!
Never answer the phone or emails!
Staff rude!
Avoid!
Darcy · 4 July 2025
Agent replied · 2 September 2025
Thank you for your feedback, we’re sorry to hear that your experience didn’t meet expectations. This certainly doesn’t reflect the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened and put things right.
Please feel free to contact our team directly at preston@farrellheyworth.co.uk so we can better understand your concerns and follow up appropriately.
Best regards,
Jeremy Collins
Director
Farrell Heyworth.
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 31 December 2021
Agent replied · 30 December 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBrilliant estate agents. Have been so helpful with the selling of a much loved home. Keeping me informed at every stage. Chris in particular has been amazing, even to the extent of running me around in his car! The whole team are friendly, informed and make you feel welcome at the office. They have all made the difficult process of selling a house a little easier. Would definitely recommend them if you are selling your home.
Eleanor · 30 October 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleHad appointment to view a property. Agent did not turn up. Contacted agent, they said I could no longer view the property as a financially qualified offer was made. Not accepted by the vendor as vendor was out of country, offer was simply made.
Katrina Chinn can be VERY rude on the phone and needs to work on her telephone manner.
I'm quick to give credit when its due. For me to leave a negative review, you really have to push my buttons. This is exactly what they have done.
Ibby · 23 June 2016
Agent replied
Thank you so much for your kind review. Please get in touch if we can provide any further assistance. Kind regards, Laura@FarrellHeyworth
★★★★★ 5/5
GoogleI dealt with Jonathan in Lettings. Great help and did what he said he would. Really efficient and fast service. Many thanks Jonathan.
David · 6 April 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to provide you with a great service. We know how important communication is to our customers and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat service, thank you Natalie for all your help.
Nil · 21 February 2023
Agent replied
Thank you for leaving a positive review! We're glad to hear that Natalie was able to provide great service. If you have any further property needs in the future, please don't hesitate to contact us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHad a fantastic experience selling my house with farrell heyworth, only 5 weeks from listing to sale! They knew we were ina. hurry to sell and within 48 hours of dping the valuation, our house had photos, video and fully listed for sale! would like to say a special thankyou to Taylor who has been so helpful all the way through and her chatty, positive attitude made everything easier 🙃
Natalie · 10 April 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our proactive Preston team have been able to help you ro sell your home so quickly. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have just recently sold a property and dealt with Taylor. She was brilliant. Very professional rang me regularly to keep me up to date with the property and was so friendly. Taylor always put my mind at ease during a stressful time so thank you for your hard work.PositiveResponsiveness, Quality, Professionalism
Julie · 25 August 2021
★★★★★ 5/5
GoogleTaylor was so helpful, excellent customer care, nos her stuff, friendly, a breath of fresh air.
Patricia · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleCon estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.
Adam · 15 October 2022
Agent replied
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
Michael · 15 March 2019
★★★★★ 5/5
GoogleWhen our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Paul · 12 February 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBrilliant service, Thanks Chris Plumpton, helpful advice and very quick service (on market Saturday... Sold Tuesday)PositiveProfessionalism
George · 13 January 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris and our Preston team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.PositiveProfessionalism
Rick · 25 August 2021
Agent replied
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCan't thank Chris and the Preston branch enough they help me find a house and set me up a viewing the same day. Extremely efficient.
Lydia · 2 September 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home.
If you need any further help the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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