Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe was pleased with James as he was the first person we met and he went out of his way to help us, we know there were a few snags over the moving in date but after talking with Nathan it was very promptly resolved. Overall we were happy with the service, we are so happy in our new home, thank you all as a team God bless.
Alan · 31 March 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Preston. We are thrilled to hear that James went above and beyond to assist you during the initial stages of your move, and we're glad to hear that Nathan was able to quickly resolve any issues that arose regarding your move-in date.
At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to deliver on our promise. We are delighted to hear that you are happy in your new home and that our team was able to play a part in making that happen.
Thank you for choosing us as your moving partner, and we hope that you'll consider us for any future moving needs.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleCannot recommend Simon highly enough. He was excellent and I am not exaggerating when I say that my property was sold in record time for the full asking price. 3 days upon it going live and I had an offer for the full asking. I'm the first to admit that I wasn't the easiest to work with, but Simon and the rest of the team were brilliant. Head and shoulders above the competition.
Idris · 15 March 2019
★★★★★ 5/5
GoogleIt was an absolute delight to have KATY HELSOP value my property.
KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited.
In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner.
Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected.
I received and accepted an offer within 10 days of going live.
The morning after the offer was made and accepted, the Sold sign had gone up
.
I am truly grateful to KATY for her expertise.
Without it, I would not have received an offer in such a speedy manner.
KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process.
All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses.
Very, very impressive service.
Helen · 25 June 2024
★★★★★ 1/5
GoogleI can't understand why they are demanding details of our finances before we even view a property - any property!! They claim it's a Covid precaution - yet it gives them an unfair amount of information to enable them to push you to higher levels of offer - very very unethical.....
Jeremy Collins, I can't reply to your response so I've edited my review to address your points.
You say: 'Unfortunately we still receive many requests to view properties from individuals who have no intentioned of buying....'
So, you have just admitted that you are using a medical situation to screen finances? And it is false to say that agents require proof of funds at the point of offer - this is usually required once an offer is accepted.
You also do not offer any reassurance (unequivocal committment) that you do not pass on details of a viewer's finances to your customer so they can misuse that information. This is all highly unethical and I think the ICO would be interested in your inappropriate gathering of financial information (in pretence that this relates to health in some way) and your potential misuse of this, and lack of guarantees around the use to which it will be put.NegativeProfessionalism
Colette · 25 August 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleIf you're in need of a mortgage, I highly recommend using Farrell Heyworth Preston's mortgage advisor Anil Parmar. He helped me massively as a first time buyer with everything I could possibly need. A fully comprehensive and personable service and a very down to earth and honest guy, who couldn't do enough for me.
I'll definitely be using him again for all of my future mortgage needs. I highly doubt you'll find anyone better.
Thanks again for all your help Anil. Top man!PositiveResponsiveness, Quality, Professionalism, Value
James · 25 August 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFriendly, reliable and extremely professional, Taylor has helped me find the perfect property. She has been courteous, knowledgeable and extremely reliable throughout. Thank you so much Taylor, I really do appreciate all your help!!
Geoff · 30 March 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported during your search for a new home by Taylor and our Preston team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. 😊
Natalie · 29 July 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Jonathan, Mandy and our Preston team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleLiam was very friendly and helpful in dealing with the enquiry nothing was too much trouble.
Aaron · 30 May 2023
Agent replied · 29 July 2023
Thank you for your positive feedback regarding Liam's assistance with your enquiry. We're glad to hear that he provided friendly and helpful service, going above and beyond to address your needs. At Farrell Heyworth, we strive to provide excellent customer service, and we appreciate your recognition of Liam's efforts. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help!
All the best,
Jeremy collins - Director
★★★★★ 4/5
GoogleVery unpleasant experience with anticipated move in being cancelled at last minute without us being kept informed. However subsequent to this Jonathon has been very helpful in finding us a replacement flat.
Mary · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. I'm very pleased to hear that Jonathan and the team have managed to find you an alternative property. Customer service is extremely important to us and your custom is highly valued.
We wish you all the best in your new home.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWorked with Taylor to purchase a house - she was extremely professional and always helpful throughout. I thoroughly enjoyed working with her and will be keen to buy from the agency again.PositiveProfessionalism
Chandra · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Taylor and our Preston team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleI have already sold my house and am a cash buyer, but I have moved the money into different bank accounts due to financial safety reasons. Farrell Heyworth would not let me view a property without first being able to show I had all the funds available in one account, so I am unable to view any of their properties that are for sale. Are the various property owners aware that they could potentially be missing out on a sale?NegativeProfessionalism
David · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I have taken the time to discuss this matter with our Preston team. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleJust didn’t turn up for a valuation booking. No phone call or anything to tell me they couldn’t make it. Never mind, I had two other agents booked the same day and they both deemed it worthwhile turning up. Turns out they both valued the property exactly the same so no need for a third valuation in the event. Goes without saying I won’t be using Farrell Hayworth for the sale if this is the standard of service I can expect.NegativeProfessionalism
Edward · 22 June 2021
Agent replied
Thank you for taking the time to leave feedback. I'm sorry to hear you have been disappointed in a valuation booking. After an extensive review we are unable to find any bookings matching your username. We would be delighted to help anyone who wishes to sell their property, regardless of whether they have chosen to sell their property with another agent.
We wish you all the best in the sale of your home.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI have been looking for a property to rent in Preston for a few months now, and Farrell Heyworth are by far the best letting agency I've dealt with. I have spoken to 4 people @ Farrell and every single one have been amazingly helpful and we found a property after a few days of looking and they've been so responsive and great throughout the process.
I would definitely recommend Farrell to anyone, thank you for all your help :)PositiveResponsiveness
Kirsty · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. 😊
Natalie · 24 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan, Mandy and our Preston team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaylor has been very responsive and professional. She is very friendly and understood our needs resulting in a successful purchase of our new home.PositiveResponsiveness, Professionalism
Joanne · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHad a lot of ups and downs with my property sale but Taylor Townsend has been there every step of the way, would definitely recommend, Thanks Taylor for all your help.
Kim · 16 July 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that Taylor and our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GooglePhoned up to book a viewing and they didn’t get back to me. TWICE. So I’ve just been round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.
Martin · 14 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case.
We would still like to assist you to find the right property and out team would be delighted to hear from you.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVery poor and disorganised service. I’m a cash buyer and spent time in the penwortham office providing proof of funds and details of what I was looking for. They e mail me details of a house I’d tried to view days before but was told was under offer, then a property I’d tried to view 9 months ago was relisted at 4pm Saturday (when they close). No attempt to contact me as an interested buyer , phone not answered at 4.01pm, and I now have to wait till monday to try and get through. Generally it takes 30 minutes to get through on the phone.
Tracey · 22 November 2020
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I'm confident that our Preston team will be doing everything they can to help you to find the perfect property but if you have any concerns at all please feel free to speak to the Branch Manager, Chris plumpton who will be able to resolve them for you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent service so far and I have no doubt this will continue to the conclusion of our sale and purchase. We were both very impressed by the speed, marketing, the quality of the video tour and photos on the two properties as well as the way in which all of the documentation is held within the My FH portal. Looking forward to seeing more timeline stages go green on our journey to completion and our new home.
Simon · 7 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVery poor service & communication! Took 5 days for a response to my enquiry to view a property. They did not answer the phone, despite trying & redialling for an hour, when I returned their call. When I finally got through to them the next day I was told an e-mail would be sent with access to a Video Viewing link & details within 15 mins...DID NOT SEND! I emailed them 5 hours later & NO RESPONSE AGAIN!......NOT EXPECTING IT SOON! I would NOT reccommend this Branch or Company to my worst enemy!! Thanks for NOTHING FARRELL HEYWORTH PRESTON!!
Tony · 28 June 2020
Agent replied
Thank you for taking the time to leave feedback. We're sorry to hear you've had trouble getting in touch with our team. They are working through all of our messages and getting back in touch regarding enquiries as soon as possible. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team.
We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines.
We would still like to assist you to find the right property in Preston and our team would be delighted to hear from you.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCan not believe how on the ball and efficient Farrell Heyworth have been with advertising my house! Special thanks to Taylor who lined up four proceed able viewers in the first few days with an acceptable offer in the first week! So happy to be now looking for next home! Top marks to Taylor Ten Stars!PositiveResponsiveness, Quality, Professionalism, Value
Amanda · 22 June 2021
★★★★★ 5/5
GoogleHannah is a very energetic person and she makes every effort to get the job done seamlessly. I would definitely recommend using the Preston branch to let your Property, first class thank you.
Brian · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleAvoid them like a plague, I have had a very bad experience dealing with them and they lost a good customer with loads of potential investment properties for management and also purchasing some off them. I would not recommend them if you are thinking to put an offer on something or have just looked at one of their listed listings. The properties that they list are just for the sake of clickbaits otherwise if someone is a serious buyer and he/she has to buy it they will put their offer in and will try to see the estate agent work for it either to be accepted or rejected also I believe that this estate agent deliberately hikes the offers under a false pretence of receiving a higher one or something.
I wouldn't have given them this feedback but after a quite while I thought I might as well just to make other investors aware of their general practice.
I hope they will learn that if someone is providing them with all the proofs then they should actively work between the parties to close the deal.
Disappointed and never going back to them for anything.
Avoid at all cost.
Muhammad · 3 December 2019
Agent replied
Dear Mr Shahab,
We have been extremely disappointed to see your review as we take customer service very seriously. Unfortunately I have been unable to investigate this matter further as I cannot find any interaction on our software with a customer matching your name here. Could you please contact our Preston branch manager, Chris Plumpton as soon as possible on 01772 203345 so we can look into this matter further?
I can assure you that in accordance with our legal obligations to our clients any offer made via our staff would be accurately passed to the property owner for their consideration. At Farrell Heyworth we have a duty to achieve the very best price the market is prepared to pay for every property and our staff take it as a matter of pride to exceed our clients expectations.
We look forward to hearing from you.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleKatie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.
Bp · 28 December 2023
Agent replied · 23 October 2024
Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
