Every review we hold for the Poulton le Fylde office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVicki came to value my Nans house. Having to sell it is heartbreaking after losing my Nan, but Vicki made me feel as ease. She is so friendly and explains everything in detail, doesn't make you feel like you need to rush, and takes her time to make you feel this is your personal experience. You're not another number. Friendly and down to earth. I really appreciate how simple this has been made for me. Great company.
Jodie · 15 August 2026
Agent replied · 22 August 2026
We're pleased to hear that Vicki was able to provide support and reassurance during what is understandably a very difficult time. Taking the time to explain the process clearly and ensuring every client feels valued and supported is so important, and it's wonderful to know that Vicki's friendly and down-to-earth approach helped make things easier for you.
Thank you for sharing your experience. We'll be sure to pass your kind comments on to Vicki.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVicki Skellington was brilliant during the market appraisal! Very happy and positive, explained everything clearly. You can tell she has passion for property and wants the best for you, getting the sale and also having a smooth process. Highly Recommend!
Trevor · 22 July 2026
Agent replied · 22 August 2026
We’re delighted to hear how positive your experience was during the market appraisal. It’s great to know the process was clear, upbeat and supportive from start to finish.
Vicki Skellington will be so pleased to read your comments, her enthusiasm, professionalism and genuine care in guiding clients through both the sale and the journey around it really do shine through.
We’re very grateful for your recommendation and your kind words about the approach we aim to deliver every day.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleReally impressed by all staff at Farrell Heyworth in Cleveleys who are so friendly and helpful. Taleah Taylor is the Marketing Advisor there and she is very nice, knowledgeable and helpful. She is always ready to help even it is out of hours and answers all our questions with care and professionalism which makes us feel very comfortable. Highly recommend the Cleveleys Branch.
Lily · 17 January 2026
Agent replied · 20 March 2026
Thank you for your kind review. We’re delighted to hear that you’ve been so impressed with the team at our Cleveleys branch and that you’ve found everyone friendly and helpful.
It’s great to see Taleah Taylor recognised for her knowledge, professionalism and willingness to go the extra mile to support you. Your recommendation is very much appreciated and will be shared with the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVery positive experience with Ferrell Heyworth at Cleveleys - all staff there, especially Katie Garnett and Taleah Taylor, were friendly, knowledgeable, professional and very helpful. They managed to find us a buyer in just a few weeks’ time and we were able to sell our property at our full asking price. Would highly recommend. 👍✨ …
Anthony · 6 March 2026
Agent replied · 20 March 2026
Thank you for your kind review.
We’re delighted to hear that you had such a positive experience with the Cleveleys team. It’s great to know that Katie Garnett and Taleah Taylor provided friendly, knowledgeable and professional support throughout, and that their efforts helped secure a buyer for your property so quickly and at the full asking price.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVicky Shellington
At first point of meeting Vick she was very polite and friendly and very professional she explained everything in detail about each stages of the property before the property went live it's very important to make the customer at ease.
in this present time no one has the time to make time for people when I was working in construction I wish she would have been on my team. keep up the good work Vicky.
Best regards
Stuart Little.
Stuart · 15 August 2026
Agent replied · 22 August 2026
We're really pleased to hear that Vicki made such a positive first impression. Taking the time to explain each stage clearly and helping clients feel at ease is an important part of what we do, so it's wonderful to know her professionalism, friendliness and attention to detail stood out.
Your comments will mean a great deal to Vicki, and we'll be sure to pass them on. Thank you for your thoughtful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleI was buying a property advertised as a 4 bedroomed house through these estate agents. During the solicitors' enquiries being undertaken it came to my attention that the 4th bedroom (a loft conversion) was in fact not a legal bedroom as there were no building regulations on it. I brought this to the estate agents' attention. I pulled out of the sale as the sellers were unwilling to renegotiate/lower the price, even though the house was legally only a 3 bedroom property, not 4 as initially and falsely advertised. The estate agents have now readvertised the house, still as a 4 bedroom property, which is misleading, may violate consumer protection laws and may cause financial loss to the buyer. Therefore, I would urge any buyer purchasing through these estate agents to do their due diligence before financially committing, in order to avoid any financial loss.
Ramona · 8 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the outcome of the transaction.
Property purchases can sometimes involve matters that are open to interpretation by the various professionals involved in the process, and we appreciate how frustrating it can be when this affects a purchase decision.
As estate agents, we market properties in good faith based on the information available to us and our clients, while legal and regulatory matters are investigated in detail as part of the conveyancing process.
As we're unable to comment on individual property transactions in a public forum, we respect your decision and recognise that different buyers may take different views when additional information comes to light during their enquiries.
We wish you every success with your ongoing property search and thank you again for your feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie from Cleveleys branch has been absolutely fantastic throughout my home-buying journey so far. She has been friendly, professional, and incredibly supportive from the very beginning. She's always happy to answer my questions, keeps me updated every step of the way, and has made what can be a stressful process feel much easier. I would highly recommend to anyone looking for an estate agent. Thank you for all your hard work and support!
Parveen · 22 July 2026
Agent replied · 22 August 2026
We’re delighted to hear about your positive experience and how supported you’ve felt throughout your home-buying journey. Moving home can be a stressful process, so it’s great to know that this has been made more straightforward and reassuring for you.
Katie’s friendly, professional approach and her commitment to keeping you fully informed are exactly what we aim to deliver across all of our branches. It’s especially pleasing to hear how proactive and supportive she has been in answering your questions and guiding you along the way.
Thank you for taking the time to share your recommendation, it truly means a great deal to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have had a great experience so far with Farrell Heyworth - Taleah Taylor has been really helpful and efficient as have the rest of the team there. Would highly recommend. Thank you
Emily · 15 April 2026
Agent replied · 22 April 2026
We’re delighted to hear that you’ve had such a positive experience with Farrell Heyworth, and thank you for taking the time to share your feedback.
It’s great to know that you found the service helpful and efficient throughout, and we’re especially pleased to see Taleah Taylor recognised for her support and professionalism. She takes great pride in looking after clients, as does the wider team, so your comments will be very much appreciated.
Providing a proactive, reliable service is something we place real importance on, and it’s reassuring to hear that this has been reflected in your experience.
Thank you again for your recommendation and kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleTaleah was lovely. Obviously is very knowledgeable and came fully prepared with very good comparisons. Everything was explained fully and she also had great knowledge of the area, which makes a difference when selling a property. I really liked the look and format of the valuation report that was provided afterwards via email and text, very professional. Thank you
Natalie · 22 August 2025
Agent replied · 17 January 2026
Thank you for your kind review. We’re so pleased to hear that Taleah provided a professional and well-prepared valuation experience, complete with clear explanations and relevant comparisons.
Her in-depth local knowledge and attention to detail are a real asset when selling a property, and it’s great to know the valuation report met your expectations. Thank you again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleLauren was friendly yet professional and promised to keep me updated with a property I'm very interested in.
Joyce · 22 July 2026
Agent replied · 22 August 2026
It’s lovely to hear you found the experience both friendly and professional. Clear communication and keeping clients informed is so important, so it’s great to know Lauren set the right expectations and made you feel confident about the next steps.
Lauren will be really pleased to see your feedback, and we hope that property turns out to be the right one for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleA huge thank you to Katie, Ali and Sarah , who were absolutely amazing. They helped me so much. Nothing was ever too much trouble. They genuinely had my best interests at heart.
Please say a big thank you to the entire team too, I know my smooth experience wouldn’t have been possible without the everyone’s input.
Charlotte · 22 August 2025
Agent replied · 1 September 2025
Thank you for your wonderful review. We’re so pleased to hear that Katie, Ali, and Sarah provided such outstanding support and that you felt genuinely looked after throughout your experience.
We’ll make sure the entire team knows how much their efforts meant to you, it’s always a team effort, and we’re delighted it all came together to make the process smooth and stress-free. Thank you again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe viewing process is more difficult than other local agents (I didn’t say unacceptable) it took me a moment to accept I needed to provide
sensitive financial info via email to regular people. Most local ran estate agents don’t ask for this until you want to make an offer, intelligent people understand why but it doesn’t make it better, & you have a chain feel rather than local.
However I can’t fault the service I received from Lauran Ford. It can’t be easy, people already posted regarding this issue. I’d spoken with a sales agent previously who thought it was ok to speak to me like I was five 5 for not accepting the process is the way it is. We do understand, try train your staff to deliver such requests with a bit more humility rather than what’s looks like a legal obligation, which it isn’t .
Not a good look
I leave five stars becuase Lauren cut through this with her great customer service & understanding of her job
Such a credit
Soraya · 20 February 2026
Agent replied · 20 March 2026
Thank you for taking the time to leave such a balanced and considered review. We appreciate your honesty and understand that our viewing and qualification process can feel different to what some clients may be used to. While these checks are in place to ensure we act responsibly for both buyers and sellers, we recognise that how this is communicated is just as important as the process itself, and your comments will be taken on board.
We’re pleased to hear, however, that the service you received from Lauren Ford stood out so positively. Her professionalism, understanding and customer focused approach are exactly what we strive for, and it’s great to see her recognised as a real credit to the business.
Thank you again for your feedback and for highlighting both where we performed well and where we can improve.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have used Farrell and Heyworth to manage two rental properties and been very satisfied with their service. We are in the early stages of selling a residential property and again chose Farrell and Heyworth to market the property for us. It was crucial to us that we had a person as a point of contact within an office (not a portal or Chatbot!!) A priority for us is someone who would be responsive and professional and Taleah is just that. I have had a number of queries and Taleah has responded to these with great efficiency. Great customer service.
R · 26 July 2024
Agent replied · 25 August 2024
Thank you for your wonderful feedback! We're delighted to hear that you've been very satisfied with our service in managing your rental properties and that you've chosen us to market your residential property as well. It's great to know that having a dedicated point of contact is important to you, and we're pleased that Taleah has provided you with responsive and professional service. Your appreciation of our customer service means a lot to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI recently contacted FH to come and view my parent's park home with a view to selling it. I am most impressed by the efficiency of the organisation and their professionalism so far. Tilly arrived on time, was very knowledgable and had clearly gone to great lengths to check out the similar properties in the area to be able to give us an informative answer on the valuation. We are very much looking forward to working with her in the next few months to get the best price possible. Thanks Tilly :)
Professor · 19 June 2024
Agent replied · 25 August 2024
Thank you for your positive feedback. We are delighted to hear about your great experience with Farrell Heyworth, particularly with Tilly's punctuality, knowledge, and thoroughness in providing an accurate valuation for your parent's park home. We look forward to working with you in the coming months to achieve the best possible outcome.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleTaleah Taylor was extremely knowledgable and professional. She gave me time to ask questions and I feel I could trust her. If I was to sell I would be very happy for her to progress.
Debbie · 18 December 2025
Agent replied · 17 January 2026
Thank you for your kind review. We’re pleased to hear that Taleah took the time to answer your questions and that her knowledge and professional approach gave you confidence and trust in the advice provided.
We would be delighted to assist you should you decide to move forward with a sale, and we really appreciate you taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleTilly was lovely, informative, helpful and clearly knew the market and her job incredibly well. Superb service
This is twice I’ve had use of Farrell Heyworth buying and selling and I’ve had fantastic service both times
Gavin · 18 November 2025
Agent replied · 21 June 2024
Thank you for your wonderful review. We’re so pleased to hear that you’ve had fantastic experiences with Farrell Heyworth on more than one occasion. It’s great to know that Tilly’s knowledge, professionalism and helpful approach made such a positive impression. We truly appreciate your continued trust and recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe bought property through Farell Heyworth. Katie was very helpful and she guided us through all the process very efficiently. She responded to all our querries promptly til the final deal happened. 5 star🌟🌟🌟🌟🌟 …
Drrizwan · 18 November 2025
Agent replied · 17 January 2026
Thank you for your 5-star review. We’re so pleased to hear that Katie provided such helpful and efficient support throughout your purchase, keeping you well informed from start to finish. We really appreciate your kind words and wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleTilly, came round to give me an evaluation, Tilly is very friendly and efficient we discussed works that need doing, Tilly then went away and worked on a report which she sent within 24hrs.
I would highly recommend Farrell & Hayworth for your evaluation/selling needs
Nicola · 22 July 2025
Agent replied · 1 September 2025
Thank you for your great feedback and recommendation. We’re pleased to hear that you found our valuation service friendly, efficient and thorough.
At Farrell Heyworth, we pride ourselves on providing prompt and professional support, and it’s great to know Tilly delivered this for you. Thank you again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAbsolutely fantastic service from Farrell Heyworth, especially Lauren Ford who worked very hard to sell our property. Communication was brilliant, never had to chase and managed to get an offer accepted within 3 weeks. Would highly recommend Farrell Heyworth to sell your property.
Michelle · 11 August 2025
Agent replied · 1 September 2025
Thank you for your fantastic review and recommendation. We’re so pleased to hear that you received such a high level of service from Farrell Heyworth and that Lauren Ford played such a key role in getting your property sold so quickly.
It’s great to know communication was consistent and proactive throughout, and we really appreciate you placing your trust in our team. Thank you again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWould like to thank Tilly for all of the advise given to myself regarding my valuation and eventually house sale.
Richard · 20 January 2026
Agent replied · 20 March 2026
Thank you for your kind review. We’re pleased to hear that Tilly was able to provide clear advice and support throughout your valuation and house sale. Your feedback is greatly appreciated and will be shared with her and the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service from Farrell and Heyworth. From the very start they have had good communication, very helpful and informative.
Taleah (Tilly) who came to the valuation was very professional and friendly. After a thorough walk round and discussion, Taleah discussed what they could offer, time scales and what they had sold in my local area etc. The portfolio that was shown was clear and concise. I also feel she was very clear with her valuation and supported it with clear reasoning while still taking into consideration my viewpoints.
I was very impressed and confident that tis estate agency would be successful in selling my house.
Elaine · 22 August 2025
Agent replied · 1 September 2025
Thank you for your detailed review. We’re delighted to hear that your experience with Farrell Heyworth has been so positive right from the start.
It’s fantastic to know that Taleah provided a professional and friendly valuation, taking the time to explain the process, market activity in your area and the reasoning behind her recommendations. We’re pleased you found the portfolio clear and informative, and that her approach gave you confidence in our ability to sell your home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlison whiteside, has been incredible. The sale was not the easiest but she was intouch constantly. She was the one that made "it" happen! Being new to the world, she had a calming sense which made the process bearable! Thank you so much for all your hard work, listening to me when we were having a melt down and being the back bone of the operation! X
Hayley · 22 September 2025
Agent replied · 17 January 2026
Thank you for your fantastic review. We’re so pleased to hear that Alison was such a steady and supportive presence throughout what sounds like a challenging sale.
It’s wonderful to know her regular updates, calm approach and commitment made the process more manageable and ultimately helped get everything over the line. We’ll be sure to pass on your kind words to Alison.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVicki was very professional, her friendly personality shone through. Lots of information provided, guided us through the process and there was no pressure to sign there and then. Would highly recommend.
Kath · 22 April 2025
Agent replied · 22 April 2026
Thank you for your lovely feedback! We’re thrilled to hear that Vicki was able to provide you with a professional yet friendly service and that you felt supported throughout the process. We always aim to provide a relaxed, no-pressure … More
★★★★★ 5/5
GoogleAs a fist time buyer I was unsure about the process and who to talk to about buying a house etc.. I spoke to Tilly on the phone who was very helpful and pointed me in the right direction. Tilly got me in touch with one of the mortgage advisors for Farrell and Hayworth who explained the process and put my mind at ease! Thank-you Tilly for your patience.
Myeesha · 25 May 2023
Agent replied · 24 June 2023
Thank you for sharing your positive experience with Tilly at Farrell Heyworth. We understand that being a first-time buyer can be overwhelming, and we're delighted to hear that Tilly was able to provide the guidance and support you needed. It's great to know that she directed you to the appropriate mortgage advisor who helped clarify the process and alleviate any concerns. We appreciate your kind words and if you have any further questions or need assistance along your home-buying journey, don't hesitate to reach out. We're here to help you every step of the way.
All the best,
Jeremy Collins - Director
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