Every review we hold for the Poulton le Fylde office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleOutstanding service from the very start . Helpful and very polite. Taleah is very professional and kept me informed with all stages of the sale of my property. I would recommend this company.
Scott Β· 20 February 2024
Agent replied Β· 21 March 2024
Thank you for your kind words and recommendation! We're thrilled to hear that you had an outstanding experience with Taleah and our team. Providing helpful and professional service while keeping you informed every step of the way is always our priority. If you ever need assistance in the future, please don't hesitate to reach out. Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleIt was a pleasure meeting Tilly for the initial valuation. She was extremely thorough regarding the whole selling process from the start. Any questions I had were answered before I had a chance to ask. I feel reassured and confident that the sale of my property is in the best hands.
Jacqueline Β· 4 May 2025
Agent replied Β· 3 June 2025
Thank you so much for your wonderful feedback! Weβre delighted to hear that your experience with Tilly was so positive and that she provided such thorough and reassuring support. We take great pride in making sure our clients feel confident β¦ More
β
β
β
β
β
5/5
GoogleThank you to Katie and the team for making the process for buying my first home so smooth and fast. From offer to completion was only 7 weeks. Thank you!
Anya Β· 20 February 2024
Agent replied Β· 21 March 2024
We're thrilled to have been a part of your journey in purchasing your first home. If you ever need assistance in the future, don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
β
β
β
β
β
5/5
GoogleThe Farrell Heyworth team have restored my faith in the house selling process.
The Ceveleys team arre a credit to the industry. The professionalism starts at the top and is clearly evident throughout the entire team.
I received a true to market valuation which was clearly explained. During the whole process I was kept in the loop at every turn by Tilly Taylor who explained exactly what would happen and when which is a great help during what can be a stressful process.
I can say honestly that they are a pleasure to deal with .
Paul Β· 9 September 2023
Agent replied Β· 30 September 2023
Thank you for your kind words! We are delighted to hear that you had such a positive experience with the Farrell Heyworth team in Cleveleys. It's great to know that you felt well-informed and supported throughout the house-selling process. Our team takes pride in delivering professionalism and excellent service to our clients, and your feedback is greatly appreciated. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleKatie has been brilliant throughout the entire selling process. Communication has always been really good. Thank you for all your help.
Amanda Β· 22 April 2024
Agent replied Β· 21 June 2024
Thank you for sharing your feedback with us! We're delighted to hear that Katie provided brilliant service throughout the entire selling process and that communication was consistently excellent. Your satisfaction is our top priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please feel free to reach out.
Best regards,
Jeremy Collins Director Farrell Heyworth
β
β
β
β
β
5/5
GoogleExcellent advice, and I could not recommend Cleveleys Farrell and Heyworth enough. Katie Garnett has been a huge help from viewing the property till completion (key collection). I will be using Farrell and Heyworth again in the future.
Charlotte Β· 11 January 2023
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your search for a new home by Katie and our Fylde Coast team.
It sounds like the team have gone out of their way to make buying your new home as easy and successful as possible ad that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
β
β
β
β
β
5/5
GoogleI recently contacted the Poulton Branch re getting a valuation on my house. I was delighted with the service I received from Tilly aka Taleah Taylor. She was so professional, helpful, informative, confident and gave me all the information I β¦
Exxblackpool Β· 22 May 2025
Agent replied Β· 1 September 2025
Thank you so much for your kind review! Weβre thrilled to hear that Tilly (Taleah Taylor) was able to provide you with such a positive experience. She truly exemplifies the high level of service we aim to provide, and itβs fantastic to hear β¦ More
β
β
β
β
β
5/5
GoogleBrilliant service from Alison Whiteside, she kept us informed every step of the way and also chased solicitors for us.
Thank you so much for your help π β¦
Racheal Β· 19 September 2025
Agent replied Β· 17 January 2026
Thank you for your kind review. Weβre so pleased to hear that Alison provided brilliant service, keeping you informed at every stage and helping to chase solicitors on your behalf.
We truly appreciate your feedback and are glad she was able to support you so well throughout the process.
Best regards
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleExtremely satisfied with all the help regarding the sale of my property. Simon and Katie along with other staff in the office have been totally supportive throughout what is no longer an easy task. From the initial valuation by Vicki, the β¦
Sue Β· 22 April 2025
Agent replied Β· 22 April 2026
Thank you so much for your wonderful review! Weβre thrilled to hear that you were satisfied with the support you received from Simon, Katie, and the rest of our team throughout the sale of your property. Itβs great to know that Vickiβs β¦ More
β
β
β
β
β
5/5
GooglePost COVID has changed the way buying houses and now it's more on the buyer to ensure things are in place before being able to view properties, submit an offer etc. Pros and cons with this as with anything. Will not fault for this. As a buyer, Katie at F&H provided a very good service and Comms by WhatsApp are so helpful!! Arrangement of viewing once things in place were provided asap and Richard who was the agent who showed me around the property, was also great. The offered associated extra services were also very helpful and not pressured to use. Written part way through sale process but up to now 5*.
Daniel Β· 25 May 2023
Agent replied Β· 24 June 2023
Thank you for sharing your experience with us. We understand that the COVID-19 pandemic has brought changes to the process of buying houses, placing more responsibility on the buyer to ensure everything is in order before viewing properties and submitting offers. We appreciate your understanding of this situation and are glad to hear that Katie provided you with a very good service.
We're pleased to know that the communication via WhatsApp was helpful, as well as the prompt arrangement of viewings once the necessary preparations were in place. We strive to provide excellent service and it's great to hear that Richard, the agent who showed you around the property, was also great.
At Farrell Heyworth, we aim to offer additional services that can assist you during the buying process without any pressure to use them. We're happy to hear that you found these services helpful.
Thank you for your positive rating so far, and we hope that the remaining stages of the sale process continue to meet your expectations. If you have any further questions or need any assistance, please feel free to reach out.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
β
β
β
β
β
5/5
GoogleVery happy with the service. Staff have been extremely helpful and pleasant especially Tilly who has been dealing with us.
Andy Β· 20 February 2024
Agent replied Β· 21 March 2024
We're thrilled to hear about your positive experience with us! Thank you for highlighting Tilly's exceptional service. If you need any further assistance, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
β
β
β
β
β
5/5
GoogleGreat advice and support, especially from Katie Garnett at the Cleveleys office. She supported me in order to get legal documents needed to sell the property. My thanks to Katie for sticking with me and helping me come through the process. She was brilliant, thanks Katie!PositiveResponsiveness
Melanie Β· 22 June 2021
Agent replied Β· 21 June 2024
Thank you for taking the time to leave feedback.
It sounds like Katie and the hub branch team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
β
β
β
β
β
5/5
GoogleBrilliant!!
Ryan went above and beyond handling the sale of my property.
I would definately recommend using this company, all staff were friendly and very professional at all times.
Barbara Β· 17 June 2023
Agent replied Β· 24 June 2023
Thank you for your fantastic feedback! We're thrilled to hear that Ryan provided you with exceptional service and went above and beyond in handling the sale of your property. It's always our goal to exceed our customers' expectations, and we're delighted that Ryan's efforts made a positive impact on your experience.
We take pride in our team's professionalism and friendliness, and we're glad to hear that you found all our staff to be helpful and professional throughout the process. Your recommendation means a lot to us, as it reflects the quality of service we strive to deliver.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing our company and for sharing your positive experience. We wish you all the best in your future endeavors.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleThank you Sarah Mayson for the speed at which you found tenants for both of the houses we were letting. You have always provided an excellent service for us previously and this occasion was no exception.PositiveResponsiveness, Quality, Professionalism, Value
John Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Poulton team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
β
β
β
β
β
5/5
GoogleWe sold my dad's property, at a very sad time in my families lives. From the start to the end of the process, they were professional throughout, and always updating us on a weekly basis. An excellent firm which we all recommend in the future. Forever grateful.
The WHETTON FAMILY
Mark Β· 27 November 2024
Agent replied Β· 11 December 2024
Thank you so much for your thoughtful and kind review. We understand that selling a property under such circumstances can be difficult, and we are truly honoured to have been able to assist you through the process. It means a great deal to us that you found our service professional and supportive during this time.
Your recommendation is greatly appreciated, and we are grateful for the opportunity to have helped your family. If you ever need assistance in the future, please donβt hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleGreat service, thank you Katie, for keeping me informed on the sale of my house. Good communication throughout and being able to communicate through WhatsApp has been ideal.
Sally Β· 9 March 2023
Agent replied Β· 24 June 2023
Thank you for taking the time to leave us such a positive review on Google. We're thrilled to hear that you had a great experience with our service, and that Katie was able to keep you well-informed throughout the sale of your house.
At Farrell Heyworth, we understand how important it is to maintain good communication with our clients, and we're delighted that our use of WhatsApp was an ideal solution for you.
Thank you again for choosing to work with us, and please don't hesitate to get in touch if there is anything else we can assist you with in the future.
Best regards,
Jeremy Collins - Director
β
β
β
β
β
5/5
GoogleI had a valuation with Tilly yesterday and she was fantastic! She was professional, honest and incredibly knowledgeable. She provided clear insights and guidance, making the process smooth and straightforward. Highly recommend.
Sarah Β· 22 April 2025
Agent replied Β· 22 April 2026
Thank you so much for your positive feedback! Weβre thrilled to hear that you had a great experience with Tilly. Itβs wonderful to know that she was able to provide you with clear insights and guidance throughout the process. We truly β¦ More
β
β
β
β
β
5/5
GoogleThe people buying our house couldnβt sing the praises of Katie highly enough! They said that she actually sold the property to them with her knowledge about the property and was able to answer questions directly during their 2 viewings. We have also found Katie extremely helpful during our selling process. Would highly recommend Farrell Heyworth for the sale or purchase of a property!
Elizabeth Β· 21 October 2023
Agent replied Β· 30 September 2023
Thank you for your kind words regarding Vicky's valuation service. We're delighted to hear that you found her to be well-prepared, knowledgeable, and enthusiastic about assisting you. Vicky takes pride in providing comprehensive explanations and sharing her expertise on surrounding properties. Your recommendation means a lot to us, and we're pleased to have Vicky as a valuable member of our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleGreat experience overall. Tilly provided an excellent service from start to finish and answered all my questions quickly and accurately throughout.
Jonny Β· 2 August 2025
Agent replied Β· 1 September 2025
Thank you for your great review. Weβre so pleased to hear that Tilly provided excellent service from start to finish and kept you well informed throughout.
Your feedback means a lot and weβll be sure to pass on your kind words to her. Thanks again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleI had a good experience purchasing through Farrell Heyworth. Tilly was very quick & efficient!
Tia Β· 12 August 2023
Agent replied Β· 26 August 2023
Thank you for your positive feedback regarding your purchasing experience with us. We're thrilled to hear that Tilly provided you with quick and efficient service. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleDealt with Liam at FH when purchasing my new property. I found this young man very professional, well mannered and went above and beyond to accommodate my property needs and purchase. A first class service! Thank you .
ABC Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted that Liam and our proactive Poulton team were able to help you to find your new home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
β
β
β
β
β
5/5
GoogleA great start to our sellerβs experience with Vicki. She is well informed, was well prepared for our valuation, is helpful and keeps us up to date. Patient with all the little questions that bother a first-time seller. We are only a few days in but so far, a very positive experience.
Kathryn Β· 20 February 2024
Agent replied Β· 21 March 2024
Thank you for sharing your positive experience with Vicki! We're thrilled to hear that she has provided you with excellent service, keeping you well-informed, prepared, and patient with your questions as a first-time seller. We're looking forward to achieving a successful sale for you and know the team is working hard to ensure this is the case.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
5/5
GoogleCanβt praise Ryan White enough from start to finish he has been so helpful and informative with the purchase of our property. I would recommend him and Farrell Heyworth for any property sale or purchase. All the staff have been polite and helpful and all calls have been returned and all my questions answered and any problems resolved.
Anne Β· 16 September 2023
Agent replied Β· 30 September 2023
Thank you for taking the time to share your experience with us. We're thrilled to hear about your positive journey with Ryan White and the Farrell Heyworth team during your property purchase.
It's wonderful to know that Ryan provided you with exceptional support, information, and assistance throughout the entire process. We take pride in our dedicated team, and it's fantastic to hear that all your inquiries were promptly addressed, calls returned, and any issues resolved to your satisfaction.
Your recommendation means a lot to us, and we greatly appreciate your trust in Farrell Heyworth.
If you ever require further assistance or have any questions in the future, please feel free to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
β
β
β
β
β
1/5
GoogleImpossible to make progress, they do not do what they say they will do, they take 20 mins to answer the call then get a different story every time you call,. Can't get to view property? Every other Estate Agent arrange fast viewings with the Vendor, Farrell Heyworth make it difficult by insisting on a video viewing first which they then do not delivery so putting many obstacles in the way. Very bad service.NegativeResponsiveness, Quality, Professionalism, Value
Beverley Β· 22 June 2021
Agent replied Β· 21 June 2024
Dear Beverley,
We're sorry to hear you've had trouble getting in touch with our team and feel that we have placed obstacles in the way of you viewing a property.
We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team.
We ask at this time for your patience as we do this and adapt and introduce work arounds to our exceptional customer service so as to adhere to the governments safety guidelines and keep our staff and customers safe.
Kind regards,
Jeremy Collins - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.