Every review we hold for the Poulton le Fylde office, from every platform, shown as written. First names only.
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4/5
GoogleFarrell Heyworth has been of great support to me in the process of selling my first house. Katie Garnett had been very professional and provided great advice.
Sam Β· 20 June 2023
Agent replied Β· 24 June 2023
Thank you for taking the time to share your positive experience with Farrell Heyworth. We're delighted to hear that we have been of great support to you throughout the process of selling your first house.
Katie Garnett, in particular, is thrilled to receive your kind words. As a professional and knowledgeable member of our team, Katie strives to provide excellent service and valuable advice to all our clients. We're glad that her guidance has been beneficial to you during this important milestone.
At Farrell Heyworth, we understand that selling a house can be a significant undertaking, especially for first-time sellers. We aim to provide a seamless and stress-free experience by offering expert guidance and assistance every step of the way.
If you have any further questions or require additional support, please don't hesitate to reach out to us. We're here to help and ensure your selling journey is as smooth as possible.
Thank you for choosing Farrell Heyworth as your trusted partner in selling your house. We appreciate your trust and confidence in our services.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleVery friendly, knowledgeable staff.
Lynn Β· 22 September 2024
Agent replied Β· 22 October 2024
Thank you for your kind words! Weβre delighted to hear that you found our staff to be friendly and knowledgeable. At Farrell Heyworth, we strive to provide exceptional service, and itβs wonderful to know we met your expectations.
If there is anything more we can do for you, please donβt hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleWe were very fortunate to Register with this Agent as we were looking to purchase in the Poulton area
From start to finish the customer service was second to non and they were extremely pro active in our search
I would have no hesitation. In Recommending these guys
Tone Β· 25 June 2019
Agent replied
Dear Toni,
Thank you for taking the time to leave us a review. We are delighted to have helped you with your property search and delivered such great customer service along the way.
If we can be of any further assistance please donβt hesitate to get in touch.
Kind regards,
Chris heyworth - Director
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5/5
GoogleExcellent advice from Sarah Days. Honest, forthright and no misleading valuations. Very knowledgeable about local housing market and possible future trends. Would highly recommend.
Paul Β· 25 April 2023
Agent replied Β· 24 June 2023
Thank you for taking the time to share your positive experience with Sarah Days. We are thrilled to hear that she provided you with excellent advice and was honest, forthright, and knowledgeable about the local housing market and possible future trends.
At Farrell Heyworth, we strive to provide our clients with accurate and reliable information, and it's wonderful to know that Sarah was able to meet your expectations. We're grateful for your kind words and recommendation, and we appreciate your willingness to share your experience with others.
Thank you for choosing Farrell Heyworth as your estate agency, and please don't hesitate to reach out if you need anything in the future.
Best regards,
Jeremy Collins - Director
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5/5
GoogleBeen looking for a property for a few weeks, whenever I call the office or go to the branch the staff are always friendly and helpful! I normally deal with Katrina or Matt and they alway go above and beyond to accommodate us
Rob Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team. If we can be of any further assistance, please get in touch, weβd love to help. All the best, The Farrell Heyworth Team.
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5/5
GoogleI believe the gentleman I dealt with was called Josh and I can safely say I couldn't be happier with the service. Very friendly and helpful and if I ever need this type of service in the future I shall be returning here.
Lynns Β· 13 March 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team. If we can be of any further assistance, please get in touch, weβd love to help. All the best, The Farrell Heyworth Team.
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5/5
GoogleI believe the gentleman I dealt with was called Josh and I can safely say I couldn't be happier with the service. Very friendly and helpful and if I ever need this type of service in the future I shall be returning here.
Jake Β· 29 October 2018
Agent replied Β· 28 October 2023
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team. If we can be of any further assistance, please get in touch, weβd love to help. All the best, The Farrell Heyworth Team.
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5/5
GoogleTaleah Taylor...Was Helpful Informative, and Courtious in Booking My Valuation for next Week 31st May With Sara.....Thank You....Sandra S..........
Sandra Β· 25 May 2023
Agent replied Β· 24 June 2023
Thank you for your kind words regarding Taleah Taylor. We are glad to hear that she provided you with helpful and courteous service while booking your valuation with Sara. Our team strives to deliver informative and efficient assistance to our clients, and we appreciate your recognition of Taleah's efforts.
If you have any further questions or require any additional support, please feel free to reach out. We are here to assist you throughout the valuation process and beyond.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
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1/5
GoogleTerrible service. We have a big deposit and no chain and refusing to let us view a property, lost out on a possible sale for their vendor. Would advise all vendors to avoid!!NegativeProfessionalism
Rebecca Β· 22 June 2021
Agent replied Β· 21 June 2024
Thank you for taking the time to leave a review.Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart, especially given the unparalleled situation we currently find ourselves in.
I have taken the time to discuss this matter with our Poulton branch team. Whilst I understand our procedures have been communicated to you I think it's also valuable to outline those procedures again here, and why we are continuing with these procedures to ensure the safety of our customers and staff members:
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. If this is the case for yourself I would advise you to provide proof of funds to our branch team who will then be happy to facilitate a viewing.
Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleTop quality service from probably the best Estate agent in the area.
Excellent knowledge of the local market, application, and communication resulted in a very quick sale of my property. Staff were courteous, polite and very helpful. Highly recommended.
Mike Β· 29 July 2019
Agent replied
Dear Mr Fowler,
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service during the sale of your home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleFirst class service from Katie with whom we gained a solid and instant rapport. She was tenacious, empathic, approachable and good natured throughout. Just ask for Katie, she's a star!PositiveResponsiveness, Professionalism
Kay Β· 26 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Katie and our Poulton team were able to help!
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleSuper, attentive service. π β¦
Lynne Β· 20 February 2024
Agent replied Β· 21 March 2024
We're delighted to hear that you had a positive experience with our service! If you have any further questions or need assistance, feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
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5/5
GoogleVery efficient in communications, personnable and professional, would use again
Darren Β· 21 October 2023
Agent replied Β· 28 October 2023
Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear that you found our team efficient in communications, personable, and professional. We appreciate your feedback and look forward to assisting you in the future should you require our services again.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleI was really very pleased with service I received today. Both over the phone & then in person at the viewing & in the Poulton branch. Staff were very helpful & pleasant to deal with.
Jennifer Β· 24 June 2020
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
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5/5
GoogleFantastic service! All staff members are really friendly and kept us up to date as our sale progressed. Would highly recommend, particularly as their local knowledge is so good. Extremely quick sale!
Martin Β· 29 July 2019
Agent replied
Hi Mr Pritchard, Thank you so much for taking the time to leave us a review. We are so pleased that not only did your sale progress quickly but that our professional team kept you well informed throughout the process. We always aim to offer the very best customer service and we're delighted that we were able to help. If you need anything else please don't hesitate to get in touch. All the best, The Farrell Heyworth Team.
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5/5
GoogleGreat service, good result. Found a buyer for my property quickly at a difficult time of Covid lock down and achieved a fair price.
Roy Β· 22 August 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by our Poulton team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you during a difficult time.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleBeen on with other agents and Matthew and the staff at the Poulton office sold out house with in a week.
I cant recommend them enough!
Rowland Β· 8 December 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Poulton team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Chris Heyworth, Director
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5/5
Google1st class service.
Nothing was too much trouble for them. If you want to rent a property, speak to Farrell Heyworth. You won't regret it.
Ian Β· 25 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Poulton team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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5/5
GoogleGreat service, the staff helped me arrange a viewing and were very professional. Happy and helpful throughout the process
Lee Β· 4 September 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service during the sale of your home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleThe Poulton branch were most helpful when I was recently searching for a property to purchase, would definitely recommend.
James Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a really helpful service during the search for your new home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleLovely, friendly staff. Definitely recommended especially the young lad Liam. Made us feel at ease :)
Nikki Β· 29 October 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. I will pass your kind words on to Liam and the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleExcellent dedicated staff who are a joy to deal with thank you
Laura Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team.
All the best,
Chris Heyworth - Director
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5/5
GoogleGreat service
Fantastic staff
π― percent satisfaction β¦
James Β· 24 June 2020
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleExcellent service from friendly knowledgeable staff - would always recommend
Amy Β· 29 July 2019
Agent replied
Dear Amy,
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
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