Every review we hold for the Poulton le Fylde office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the friendly and professional service from FH in Cleveleys. Communication has been excellent and I have always received detailed feedback from viewings. Katie Garnett has dealt with all my queries promptly and it looks like we finally have a buyer for my father's property so... success!
Christina · 20 February 2024
Agent replied · 28 October 2023
Thank you for your kind words. We're delighted to hear that Vicki's professionalism and empathy left a positive impression. It's important to us that our customers feel comfortable and confident throughout the process. If you have any further questions or require assistance, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleJust what someone wants when they are selling their house is a great estate agent, professional, reliable, and really knows the property well. Katie showed us around the property and nothing was rushed all our questions answered so quickly.
We was very impressed. Thank you and well done for giving a great service .
Liona · 21 October 2023
Agent replied · 28 October 2023
Thank you for your kind words and for taking the time to share your experience with Farrell Heyworth. We're thrilled to hear that Katie provided you with a professional, reliable, and informative service during your property viewing. We understand that buying or selling a house is a significant decision, and our team is committed to making the process as smooth as possible for our clients. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to helping you with your property needs.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI was impressed with Taleah's preparation, knowledge of the sales market, and her professional, friendly approach/advice during my property appraisal.
Joe · 4 May 2025
Agent replied · 20 March 2026
Thank you for your kind review! We’re thrilled to hear that Taleah made such a positive impression with her preparation, knowledge, and friendly approach. It’s great to know you felt well-informed and supported throughout your property … More
★★★★★ 5/5
GoogleGreat service from Vicky, very professional & knowledgable. Detailed explanation of the process & offered great advice - would highly recommend
Lina · 22 April 2025
Agent replied · 22 April 2026
Thank you for your kind review! We’re so glad to hear that Vicki provided you with a professional and informative service. It’s fantastic to know that her knowledge and advice were helpful in guiding you through the process. … More
★★★★★ 5/5
GoogleI went into Farrell's in Poulton based on a recommendation. As soon as I walked in I was instantly made to feel welcome by Liam who sat me down, explained the entire process of purchasing a property from start to end, offered mortgage advise, and I left more knowledgeable about the process. I gave Liam a specific criteria of what area I was looking at, price range, house specifications, and in a matter of weeks later Liam had helped me to find a property and complete the process. Dead chuffed, highly recommended.
Lucas · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best in your new home.
Kind regards,
Chris Heyworth, Director
★★★★★ 1/5
GoogleBy far the worst estate agent I've dealt with! Having given me the initial enthusiastic script about how wonderful they are, and how easily they could sell my property, that's were the enthusiasm ended. They arranged viewings as promised most of which I conducted myself!! As they never had any staff available. This issue caused us to loose a few second viewings! The feedback from viewings was none existent as they never followed up on any, or if they did just didn't bother to inform me. The weekly reports on how the property was doing online again never happened! And finally the lack of communication both within the office and with vendors was atrocious.
Save yourself the time effort and hassle and opt for another estate agent! I've since switched to a different one and received 2 offers within a few weeks.
D · 25 June 2019
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleVicki Skellington,
Absolutely fantastic service from start to finish. Service with a smile and understanding 11 out of 10
Anthony · 22 April 2025
Agent replied · 22 April 2026
Thank you for your wonderful feedback! We’re so pleased to hear that Vicki provided you with exceptional service throughout the process. It’s great to know that her professionalism and understanding helped make your experience smooth and … More
★★★★★ 1/5
GoogleMost unhelpful estate agents ever delt with .... only the ex car salesman that can show you about .. and according to them everyone wants to buy ever property we have ever viewed. Rang this morning and asked for someone different to show us a property and got a straight no !!!! And we can have a half hour slot on a Saturday which we know from experience is cut down to 10 mins because “ it’s not for us and _ _ _ _ already has a buyer lined up “ just poor service ..... We have no house to sell fell sorry for venders ...
Aaron · 10 December 2018
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleVery dissapointing viewed a property on Thursday in greenhalgh. We made all the right noises and Agent said would call us Fri to discuss. No call and I tried calling them several times but no one answered phones! Finally got through late friday afternoon, made my offer to be told accepted a lower offer earlier in day! Less than 24 hrs since we had viewed! Very unprofessional service and slightly disturbing that lower offers being accepted when we were in a strong position to proceed with no chain and property only been on market one week!! Mmmm??? Plenty of other competition I'd recommend using if you are selling a house and want to receive all offers properly and someone who answers phones.
Matthew · 10 December 2017
Agent replied
Thank you for taking the time to get in touch.We're sorry you have had some difficultly in contacting the branch, as far as we are aware there were no similar problems during this period but we will investigate this matter further to ensure that this cannot occur again.
I have spoken to my colleague in our Poulton branch who notes that the particular property you viewed had generated a great deal of interest. When you viewed the property the offer, which was eventually accepted, had already been submitted to the executors of the property. Once you made your offer this was also submitted, according to our legal obligation to our client.
We understand that this must be frustrating but the acceptance of offers is entirely at our clients discretion, they had full knowledge of all offers made and chose to proceed with the original offer. We were then bound by that decision.
If we can be of any further assistance in this matter or any other please don not hesitate to contact my colleagues in branch.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 5/5
GoogleI Dealt initially with Katrina and found her very easy to communicate with. She was on her own in the office and did not at any time become flustered with other things going on. She was massively patient and wonderfully polite. (Not at all patronising; unlike most other agencies I’ve dealt with). She showed complete professionalism and maturity. Going back to the office on another day I found other members of staff enthusiastic and knowledgeable. I felt totally confident doing business with this company and would say that the staff in this Branch are a credit to Farrell Heyworth. Thank you and carry on the good work. Kind regards Mrs JR.
Josephine · 10 December 2017
Agent replied
Dear Ms Ryan, Thank you for taking the time to leave us a review. I'll pass your kind comments on to Katrina and the rest of the Poulton team who will be delighted to hear you found them patient, professional, enthusiastic and knowledgeable. We always strive to offer the very best customer service and we're so pleased you found this to be the case. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleFarrell Heyworth were exceptionally helpful with my property enquiry, they went above and beyond with my query, I can not rate Taleah enough, nothing seemed too much trouble. … More
Angela · 13 August 2024
Agent replied · 25 August 2024
Thank you for your kind words! We're delighted to hear that you had such a positive experience with Farrell Heyworth. It's wonderful to know that Taleah went above and beyond to assist you with your property enquiry and that our agent at … More
★★★★★ 5/5
GoogleReally friendly valuation from Tilly, provided with loads of information. Sounds like we will be in great hands when we are on the market
Jamie · 15 October 2024
Agent replied · 22 October 2024
Thank you for your kind review! We’re thrilled to hear that you had a friendly and informative valuation experience with Tilly. It’s great to know that you feel confident and in good hands as you move forward with us. We’re excited to help you through every step of the process when you’re ready to bring your property to market.
If you have any questions in the meantime, don’t hesitate to get in touch!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth have been great to deal with while buying our first home.
We have been dealing with Taleah who has been nothing but helpful. She’s very professional, she has been great at communicating what’s going on and quick at responding to questions.
Would highly recommend Farrell Heyworth.
Mark · 25 May 2023
Agent replied · 24 June 2023
Thank you for your feedback regarding your experience with Farrell Heyworth while purchasing your first home. I'm glad to hear that Taleah has been helpful and professional throughout the process. It's great to know that she has been effective in communicating and promptly addressing any questions or concerns you may have had. Your recommendation of Farrell Heyworth is appreciated. If there's anything else you need assistance with, please don't hesitate to let our branch team know.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleVery Friendly and informative on the visit, highly recommended.
Phill · 11 April 2025
Agent replied · 22 April 2026
Thank you for your kind words! We’re so glad to hear that you had a positive experience with us. It’s our goal to make every interaction as helpful and informative as possible. We appreciate your recommendation and look forward to assisting … More
★★★★★ 5/5
GoogleGreat service from friendly member of the team. Can't fault them. Kept in touch and kept me informed throughout and provided a first class service with impressive visuals and material. Would highly recommend their services.
ANGELA · 22 February 2024
Agent replied · 21 March 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you received great service from our team member and that you found our communication and materials impressive. Your recommendation means a lot to us. Should you or anyone you know need assistance with any property services in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleWhilst not yet having found the ideal property that we are searching for, I continue to be grateful to Sarah Days for her ongoing professionalism, communication and desire to achieve a positive outcome.
Pam · 7 March 2024
Agent replied · 21 March 2024
Thank you for taking the time to share your experience with Sarah Days. We're pleased to hear that despite not finding the ideal property yet, you appreciate her ongoing professionalism, communication, and dedication to achieving a positive outcome.
At Farrell Heyworth, we strive to provide excellent service to all our clients, and it's rewarding to know that Sarah has demonstrated these qualities during your property search.
Rest assured that Sarah will continue to assist you in finding the perfect property, and we're committed to supporting you throughout your journey.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVery friendly and very helpful agency, Lauren Ford she help us to find our dream Home.
Saranya · 8 November 2024
Agent replied · 10 November 2024
Thank you for your kind words! We’re delighted to hear that you had a positive experience with Farrell Heyworth and that Lauren was able to help you find your dream home.
At Farrell Heyworth, we strive to make the home-buying journey as smooth and enjoyable as possible, and we’re thrilled that Lauren’s friendly and helpful approach made a difference for you. We’ll be sure to pass along your appreciation to her and the rest of the team.
Congratulations on your new home, and thank you for choosing us to be a part of this important milestone. If you ever need assistance in the future, we’re just a call away.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSuperb personal and professional
Service.
Can not recommend highly enough.
Liam was outstanding and extremely professional
Ali · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I'm delighted our Poulton team were able to provide you with a great service. I will pass your kind words on to Liam who, I'm sure, will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWe purchased our new home which was with Farrell Heyworth and we could not have dealt with a more professional, helpful team. We ending up using their mortgage advisory services and could not recommend the business as a whole more! If we ever decide to move again, we will be using Farrell Heyworth to market our property.
Jemma · 6 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Poulton team have been able to help you find and buy your new home.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy family and I have recently been in contact with Farrell Heyworth in Poulton and have been dealing with Liam. He's been such a great help and has a very friendly, helpful and enthusiastic demeanor. I was given regular updates on the progress of the property search which was brilliant. So happy with the help received thus far. Thanks so much!
Zach · 4 October 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how Liam has gone out of his way to provide you with all the information and support you needed to feel fully informed. If we can be of any further assistance during your property search please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleAlways positive despite the setbacks with rising interest rates achieving a sale in the end. Cheerful and helpful at all times, patient and professional in the face of frustration.
Suzanne · 24 September 2023
Agent replied · 30 September 2023
Thank you for taking the time to leave your feedback. We greatly appreciate your kind words and understanding regarding the challenges that can arise during the property sale process.
Our team at Farrell Heyworth is dedicated to providing positive and professional service, and it's heartening to hear that despite the setbacks, our agents remained cheerful, helpful, and patient throughout your journey.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBrilliant service and very helpful with doing our viewing. Katie acted very swiftly on our part to seal the deal and help us with the next steps to purchase the house. Would highly recommend
Dan · 10 February 2023
Agent replied
Thank you for taking the time to share your positive experience with Katie! We are thrilled to hear that you found our service to be brilliant and that Katie was able to swiftly assist you with your viewing and the next steps towards purchasing the house. Her dedication to providing excellent customer service is truly appreciated. Your recommendation means a lot to us and we are glad that we could make your home buying experience a success. Thank you for choosing us and we wish you all the best in your new home.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHighly recommend, couldn’t be more helpful. Very professional . Sold within a week Couldn’t ask for a better service
Tracey · 29 February 2024
Agent replied · 21 March 2024
Thank you for your recommendation and kind words! We're delighted to hear that you found our service helpful, professional, and efficient. Selling your property within a week is fantastic news, and we're pleased we could meet your expectations. If you ever need assistance in the future or have any questions, please feel free to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleI dealt with a lady called stevie...she was very helpful and went out of her to be as helpful as possible...she was thorough and kept me upto date with everything and also resolved any problem I may have had ...she was a credit to Farrell Heyworth
Costas · 12 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Stevie and our Poulton team have been so helpful. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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