Every review we hold for the St Annes office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleOverall we are happy with the service of Farrell Heyworth. Katie has been accomodating with my requests and does what she can to communicate my concerns with the vendor. Only thing I can comment about is how the solicitor they have recommended has been taking their time a bit too much in processing our case. It’s not the agency’s fault but I trusted that it will be a smooth and quick process because they have been working with them. Next time I’ll find my own solicitor so all the blame would be on me.
Michelle · 22 July 2026
Agent replied · 22 August 2026
Thank you for taking the time to share such a balanced and thoughtful review. We’re really pleased to hear that, overall, you’ve been happy with the service provided.
It’s great to know that Katie has been accommodating and proactive in communicating your concerns clearly to the vendor. That ongoing support and responsiveness are an important part of helping transactions move forward, and your recognition of this is very much appreciated.
We also appreciate your honest comments regarding the conveyancing aspect. While we aim to work alongside trusted partners, we understand that timescales can occasionally feel slower than expected, and your feedback has been noted. Clear and consistent communication throughout the process is something we always strive to uphold.
Thank you again for sharing your experience, it’s genuinely valued, and we wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe decided a month ago to put our house up for sale, we were told that Lauren Ford was to be dealing with the sale, she has been attentive, informative and generally a very nice person. The house had a viewing last Friday and by the following Tuesday an offer was received and accepted. So thank you to all of you for a very professional and helpful service thus far (Special thanks to Lauren x)
Al · 15 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear that your experience has been such a positive one and that the sale of your home has progressed so quickly. Moving home can be a significant decision, so it's great to know that you felt well informed and supported throughout the process.
It's particularly rewarding to hear your comments about Lauren Ford. Her attentive, proactive and professional approach is something we value highly, and I'm delighted that she has made such a positive impression during your journey.
Thank you once again for your kind words and for placing your trust in us. We wish you all the very best with the next stages of your move.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI cannot recommend this estate agent highly enough. From our very first interaction, Katie was professional, knowledgeable, and genuinely committed to helping us achieve the best possible outcome. Her communication was outstanding throughout the buying process, keeping us informed every step of the way and always responding promptly to any questions or concerns.
What really set her apart was the dedication, attention to detail, and personal approach. Katie went above and beyond to make what can often be a stressful experience feel straightforward and manageable
Gemma · 22 June 2026
Agent replied · 22 August 2026
We’re absolutely delighted to read your feedback.
It’s wonderful to hear that your experience from the very first interaction was so positive, and that Katie’s professionalism, knowledge and commitment stood out throughout your buying journey. Keeping clients well informed and responding promptly is something we place real importance on, so it’s particularly pleasing to know this made such a difference.
Your comments about Katie’s dedication, attention to detail and personal approach truly reflect the level of care we aim to provide. We understand how significant and sometimes challenging the buying process can be, and it’s great to hear that she helped make everything feel more straightforward and manageable.
Thank you for such a strong recommendation, it’s genuinely appreciated, and we’ll be sure to share your kind words with Katie.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI was interested a house seen it on Rightmove website. I contact them and I spoke to Katie Garnett . She was very helpful, friendly , and helpful. She answered all my questions. Grate customer services. In short time , she managed to arrange for me to view a property I was interested . After seen it . Made my offers and bought my first house . Katie made it easy for me and she helped a lot . Thanks for grate service Katie Garnett .
Ako · 30 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave feedback for our team.
It’s wonderful to hear how smoothly everything came together for you, especially when buying your first home. Your comments about the support you received are appreciated, and it’s great to know that Katie Garnett was able to guide you through each step so clearly. We always aim to make the process as straightforward as possible, so your feedback means a great deal.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleIt was a pleasure inviting Vicki Skellington from the Cleveleys branch in to our home for a market appraisal. She was lovely, friendly and very professional with lots of knowledge of the current market and the local area. She was totally honest with me and gave me the best advice with selling and buying. Thank you Vicki
Wayne · 22 June 2026
Agent replied · 22 August 2026
Thank you for sharing such kind feedback.
It’s lovely to hear that your market appraisal experience felt both professional and welcoming. Being open, honest and knowledgeable about the local market is … More
★★★★★ 5/5
GoogleKatie Garnett and the rest of the staff at Farrell Heyworth Cleveleys made the process of selling our mother's house fast and pain-free doing everything possible to meet the closing date. Katie showed empathy and understanding, given the emotional situation of having to move mum into a care home.
Paola · 8 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to share your experience. We’re delighted to hear that the sale of your mother’s house was handled smoothly and that the team at Farrell Heyworth Cleveleys helped make what was understandably a difficult time as straightforward as possible.
It’s particularly pleasing to know that Katie Garnett provided the empathy, understanding and support that was needed throughout the process, while working hard alongside her colleagues to help meet your desired completion date. We know that moving a loved one into care can be an emotional journey, and delivering a professional service with compassion is something we value greatly.
Thank you again for your kind words and for placing your trust in us. We wish you and your family all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBoth Katie and Tilly were very efficient, quick at responding and had a proactive approach during our house sale. Katie also went above and beyond when she couldn’t get hold of one of the buyers Estate Agent, and actually walked down into town to speak with them. Very committed.
Jade · 22 July 2026
Agent replied · 22 August 2026
We’re really pleased to hear how well supported you felt throughout your house sale. It’s great to know that the team kept things moving with clear communication and a proactive approach.
Katie and Tilly will both appreciate your kind words. Katie’s commitment in going the extra mile to keep the process on track is a perfect example of the level of service we aim to provide, and it’s reassuring to see that dedication recognised.
Thank you for taking the time to share your experience, it’s genuinely valued and means a lot to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI am very pleased with the service from FH, especially Lauren Ford. Very easy to deal with, friendly and enthusiastic. My house was sold within a week, so quick infact that I hadn't had time to consider any suitable houses for me and my daughter and feel happy to put my trust in Lauren and Team at FH to help me find something also.
Chris · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind review.
We’re delighted to hear how pleased you’ve been with the service, and especially … More
★★★★★ 5/5
GoogleDealt with Lauren sales negotiator in respect of Viewing of Property , kept me informed throughout, very polite and professional and friendly, Doesn’t cost anything , how it should be well done Lauren⭐️😀 …
Dave · 15 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such a kind review.
We’re delighted to hear that your viewing experience was a positive one and that Lauren kept you informed every step of the way. Clear communication, professionalism and a friendly approach are all qualities we strive to deliver, so it’s great to know that Lauren provided that level of service.
Your feedback is very much appreciated, and we will be sure to pass on your comments to Lauren.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe service from Darcy and her team is wonderful. There was good communication throughout each step. Darcy is patient, friendly, helpful and professional. I was guided through each step, kept up to date on progress. It was just a super …
Luane · 22 June 2026
Agent replied · 22 August 2026
Thank you very much for such a thoughtful and enthusiastic review.
It’s wonderful to hear that the experience felt well organised, clearly communicated and genuinely stress free from start to finish. Being guided through each … More
★★★★★ 5/5
GoogleBethan-Louise has been great helping while having to deal with a stressful situation in a rental property I have. She was great and explained anything I was unsure of. Definitely recommend if you need help with a rental property.
Anna · 22 June 2026
Agent replied · 22 August 2026
We’re really pleased to hear that Bethan-Louise was able to support you during what sounds like a stressful situation.
It’s great to know she took the time to explain things clearly and provide the … More
★★★★★ 5/5
GoogleFriendly and helpful staff that keep in touch and provide a professional service. Lauren was always keeping us aware of any developments and we were very happy with all the teams hard work in selling our property. Thank you
Jennifer · 22 June 2026
Agent replied · 22 August 2026
Thank you for sharing your feedback.
It’s great to hear that you found the team friendly, professional and easy to deal with throughout the process. Regular communication and keeping clients fully … More
★★★★★ 5/5
GoogleAs I’ve been forced to move due to a CPO, it’s been hard work trying to find somewhere.
I found one place but the estate agents (remaining nameless) were useless, and I was really messed about.
But when it came to the one I’m about to move into……
Katie and holly have been bloody fantastic! Emails have been answered so quickly, but with such a personal touch.
It’s felt more like messaging a friend than the other corporate type replies I’d been used to.
And the phone calls were also so genuine, wanting to help rather than just being a pain and going through the motions.
If I’d of asked them for next weeks lottery numbers I’m pretty confident they would have got me at least 4 numbers. 🤑
Going through such a stressful time with being forced out of my home for 20+ years, they have been a godsend. 🥰
A real, genuine thank you for all you’ve done. 😊🥰
Paul · 8 August 2026
Agent replied · 22 August 2026
Thank you for sharing such a heartfelt review.
We're truly pleased to hear that Katie and Holly were able to support you during what has clearly been a very challenging and emotional time. Moving home is stressful under any circumstances, and we can only imagine how difficult it must be after living in your home for over 20 years and facing a compulsory move.
It's wonderful to know that the service you received felt personal, genuine and supportive throughout the process. We believe that clear communication and taking the time to understand our clients' circumstances can make a real difference, and it's great to hear that Katie and Holly provided exactly that. Your comments about their responsiveness, warmth and willingness to help will mean a great deal to them.
Thank you once again for your kind words and for recommending the team. We wish you every happiness in your new home and hope this next chapter brings you many wonderful memories.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would love to thank everyone in the Cleveleys branch for their exceptional help in selling my late mums house.
From initially dealing with Vicky for the valuation (very funny easy to approach lady) to then being handed over to Katie. What a lovely lady, friendly and professional. She has taken all the stress off my shoulders, dealing with viewings, keeping me upto date with emails and calls. Her advice has been very welcomed when I needed it (there has been a fair bit from my side) I couldn't ask for a more easy to approach person. Had a few laughs along the way which I really appreciate. I can't thank you enough Katie, you've been a star. 😊😊
Nicola · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for taking the time to share such a thoughtful review.
We’re truly pleased to hear that your experience with our Cleveleys team has been such a positive one, particularly during what can understandably be a difficult time. It’s great to know that Vicky made the initial stages both comfortable and approachable, and that Katie continued that standard with her friendly, professional and supportive approach throughout the process.
Your comments about Katie’s communication, guidance, and ability to ease the pressure really reflect the level of care we aim to provide, and we’ll be sure to pass on your kind words to both her and the team. It’s especially nice to hear that there were some lighter moments along the way too.
Thank you again for your recommendation, it’s greatly appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI spoke to Lauren regarding a property we’d seen online. Lauren was friendly and very knowledgable of the property. She answered all of my questions and sent a very useful vitual tour of the house. Very happy with the service received and I hope to be in contact again soon.
Thank you
Em · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that Lauren was able to provide knowledgeable, … More
★★★★★ 5/5
GoogleGreat service. Good communication throughout. Special thanks to Lauren who was very professional, friendly and easy to approach. I would recommend Farrell and Heyworth. Julie Gannon.
TGannon123 · 8 August 2026
Agent replied · 22 August 2026
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that you received great service and clear communication throughout your journey with us. Keeping our clients informed and supported at every stage is something we take great pride in, so it's wonderful to know this made a positive difference.
We're especially pleased that Lauren provided such a professional, friendly and approachable service. Building strong relationships through helpful and personable communication is an important part of what we do, and your feedback will mean a great deal to her.
Thank you once again for your recommendation. We wish you all the very best and appreciate the opportunity to have assisted you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMany thanks to Lauren Ford and team at farrell heyworth Estate agents for there expertise in selling my mother in laws house within 1 week.
5 star rating .
If anyone wants to sell property this is the people to use.
Stephen · 9 April 2026
Agent replied · 13 April 2026
We’re delighted to hear about your positive experience and thank you for taking the time to share it.
Achieving a successful sale so quickly is a great result, and it’s reassuring to know that Lauren Ford and the wider team were able to guide you through the process with professionalism and expertise. We pride ourselves on providing clear advice, proactive support, and a focused approach for every client, so it’s lovely to see that reflected in your feedback.
Your recommendation really does mean a great deal to us. Thank you again for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleLauren Ford was excellent. She spoke me through my options that I wanted made it easy for me to understand everything and arranged a mortgage advice for us valuation and viewing of a property. She is a credit to your company
Colin · 6 April 2026
Agent replied · 13 April 2026
Thank you for your kind feedback. It’s great to hear that you felt well supported and that the options available to you were clearly explained in a way that made the process easy to understand.
Lauren Ford will be delighted to read your comments. Her helpful, approachable manner and ability to guide clients through important decisions, from mortgage advice to valuations and viewings, are qualities we value highly.
Thank you again for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSpoke with Lauren today and arranged for someone to get back to me with a house valuation. Lauren was very easy to talk to very helpful.
Gail · 22 July 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such kind feedback.
We’re really pleased to hear that your conversation with Lauren was such a positive experience. Being approachable, helpful, and responsive at the very first stage is so important, and it’s great to know she made arranging your valuation straightforward and comfortable.
Your comments reflect the standard of service we aim to provide, and we’ll be sure to pass your feedback on to Lauren.
We appreciate you getting in touch and look forward to assisting you further.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleVery pleased with the experience of Farrell Heyworth Cleveleys. Special thanks to Lauren Ford, Holly and Vicky Skelworth who have helped immensely with our sale.
Zara · 22 July 2026
Agent replied
We’re delighted to hear how pleased you’ve been with your experience at our Cleveleys branch. It’s great to know that the team were able to support you so effectively throughout your sale.
Lauren Ford, Holly and Vicky will all really appreciate your kind recognition. Their supportive and hands-on approach is exactly what we strive for, and it’s reassuring to hear it made such a difference during your move.
Thank you for taking the time to share your feedback, it means a great deal to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMy experience was made very easy and fast.
The agent Tilly was very friendly and honest about her thoughts for the house .She helped me with listing my property for sale.
I had nice recommendations and a sincere valuation that needed.:)
Sara · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind feedback. We’re pleased to hear that the process felt quick and straightforward and that you felt well supported when listing your property for sale.
Tilly will be delighted to know her friendly, honest advice and clear recommendations helped you feel confident with the valuation. Providing sincere guidance at this stage is so important, and it’s great to hear that this made a positive difference for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleWhilst in the end we sold our house, i absolutely wish we had gone through another estate agent, as i am not really sire what we paid them for….
At our valuation, we were won over by promises of fancy marketing packs and photography. What this ended up amounting to was the property on rightmove (which any EA offers) our property shared a grand total of ONCE over 10 months on social media, and photos that i ended up retaking on my own mobile phone as the professional ones were awful. Even my sales advisor agreed when i sent her the ones i had taken myself. This fancy “marketing” package sets you back just shy of £300, in addition to your selling cost and your liable to pay even if you don’t end up selling (so much for no sale no fee!)
We had a total of 11 viewings over 10 months, of which i was asked to do ALL 11!!! Despite being told they would have multiple agents available for showing including weekends, not once did they have anyone available when anyone called to view. There was always the emotional manipulation of “we aren’t available but you never know this could be the one!”
We had an original sale fall through and were actually advised to keep our property off market and give them a few weeks to find a new buyer (which really is shoddy advice) needless to say they didn’t find a buyer and i had to go back on the market. I even had to demand it happen as the property we wanted was going back on the market on a specific day and F&H were more worried about upsetting our original buyers than selling our house.
We would go vast amounts of time with no contact, no viewings, no information on how the property was performing on rightmove until i asked and no information on what they were doing to sell the property. In fact, when i would call and speak to the manager he was nothing short of rude (stark contrast as he did the original valuation and what a change in character once you were locked in)
When we received and accepted our 2nd offer things seemed to go smoothly (or more accurately i heard nothing for weeks) until we were passed to the “sales progression team” who were either never in the office or had no idea what was going on! The sale nearly collapsed a number of times due to people not reading emails and understanding situations properly, but the sales progression team either had no idea or the wrong idea. One day i even received a congratulations on setting a completion date 2 days after the buyer had stated they had lender issues, they just had no clue! In the end i found it easier to deal entirely with our solicitor who was great, communicating with the buyers solicitor. These were introduced by F&H and were the only good thing to come out of the whole ordeal really.
So all in all they didn’t really market beyond rightmove (and charged me £300 extra), i ended up taking my own pictures, had to do all my own showings and found them of absolutely no use in the progression of the sale. Not sure what exactly the “fee” was for as they seemed to do very little and were absolutely not the cheapest option to go with either. But you live and learn.
A side note really as this was our fault not to double check, the EA actually closed our local branch some time before we instructed but this wasnt made clear to us. The numbers on the website used local area codes but transferred to an office much further away. I do wonder if this had something to do with why they didnt want to do the viewings, but they sold themselves as a “local” EA of which they were very much not.
If we were ever to sell again, we would absolutely go to another EA. Likely the one we bought the house off as they were nothing but professional and on the ball.
Jem · 3 January 2025
Agent replied · 10 January 2025
Thank you for your feedback. We’re sorry to hear that your experience with Farrell Heyworth did not meet your expectations. We always strive to provide a professional service, and your comments are important for us to improve.
Regarding the marketing package, we regret that it did not meet your expectations. We do offer additional services for enhanced property promotion, including social media advertising, your property was viewed many times on social media and received enhanced marketing on Rightmove.
We are sorry to hear about the communication difficulties you experienced during the sales process. We do aim to provide clear and consistent communication, and it’s disappointing that you didn’t feel fully informed. We take feedback seriously and will review the points you raised with our team to prevent similar issues in the future.
If you’d like to discuss your experience further, please don’t hesitate to get in touch. We value your feedback and will use it to improve our services moving forward.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleI made an offer of £5k more than the asking price for a property for sale and Katie Garnett from sales and the manager Simon Long were reluctant to sell to me and kept ignoring me when I requested an update in regards to my offer and in the meanwhile they kept on arranging viewings for the same property, I feel the treatment towards me was due to my ethnic background which they continue to deny and I did inform them though my colour is different the money I will pay for will be the same. Today 2nd January I got a further email from the sales director who threatened me with legal action unless I remove this review, I will now escalate this complaint to the estate agent ombudsman
Jas · 3 January 2025
Agent replied · 10 January 2025
Thank you for your feedback. We take all concerns seriously and have thoroughly investigated your complaint. After reviewing the situation, we found no evidence to support the concerns raised. We remain committed to providing fair and professional service to all our clients.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThanks to Lauren Ford at Cleveleys branch for making 2 viewings happen at short notice for us on 2 properties. Fingers crossed 🤞at least 1 property ticks all the boxes on our search. …
Amanda · 9 April 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your experience.
We’re really pleased to hear that Lauren Ford at our Cleveleys branch was able to help arrange viewings at such short notice. Being flexible and responsive is an important part of supporting buyers during their search, especially when the right opportunity comes along.
We’ll certainly keep our fingers crossed with you and hope one of the properties proves to be the perfect fit. Thank you again for your kind feedback and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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