Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleCould not recommend these guys more. The bad reviews are from before the office completely changed hands, don’t be put off! Paul was amazing, sold our house first time after it being on the market for months. He went beyond expectations, always available on the phone and friendly. It’s like he enjoys his job! :) Stevie, Gina and Dan became like friends in the end, so helpful and professional. The sales progression team were ruthless in their persuit of the sale on our behalf, they are worth their weight in gold. They chased up all parties making sure things went smoothly and to plan.
Gemma · 26 October 2018 · Farrell Heyworth Chorley
Agent replied · 24 October 2024
Dear Gemma, Thank you for taking the time to leave us a review. Our staff really do try to provide our clients with the very best service. We're so pleased that we were able to achieve the right result for you when selling your home. If we can be of any further assistance please don't hesitate to get in contact. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleFabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress.
Great service.
Darren · 23 October 2018 · Farrell Heyworth Birkdale
Agent replied
Thank you for taking the time to leave us a review. We're so pleased that russel provided such a great service when finding and helping you move in to your new property. Please get in touch if we can be of any further help. Wishing you all the best in your new home, The Farrell Heyworth team
★★★★★ 5/5
GoogleRating only, no written review.
A · 23 October 2018 · Farrell Heyworth Preston
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind 5 star rating on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleCame here to arrange my first flat rental and the service could not have been better.
Euan bent over backwards to make the process easy and straight forward, and …
Martin · 22 August 2018 · Farrell Heyworth Blackpool
★★★★★ 1/5
GoogleAlmost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with …
Lydia · 22 August 2018 · Farrell Heyworth Blackpool
★★★★★ 5/5
GoogleI dealt with Gemma in branch and Michelle Southward via the phone in follow up discussions for my recent purchase, I can't fault the service off either of them, both dealt with me in a friendly and professional manor and were happy to offer …
Paul · 22 August 2018 · Farrell Heyworth Blackpool
★★★★★ 2/5
GoogleFirst off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. …
Jarrad · 22 August 2018 · Farrell Heyworth Blackpool
★★★★★ 1/5
GoogleDon't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
Dance · 30 July 2018 · Farrell Heyworth Birkdale
Agent replied
Dear Samantha, Thank you for taking the time to leave a review. We're sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. We conduct 1000's of viewings every year and we are extremely surprised and disappointed, as we're sure you are, to hear this has gone wrong in your case. We would be very grateful if you could contact us at marketing@farrellheyworth.co.uk with the address of the property you hoped to view and the date and time of the viewing so that we can investigate this matter. We are always looking for ways to improve our service so thank you again for bringing this matter to our attention. Kind regards, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleI was very disappointed. I used Farrell heyworth to sell my flat in 2005 and they were fantastic. However this time I have been sellling with them 5 months. I have not had one viewer. The lady who came around asured me my house would well in weeks !! When she was taking photis her camera died so she took photos from her phone. When I pointed out the photos were not good enough. They came and took another photo of the front of my house without asking me to move my car whilst I was in. Glad I'm not paying them £2000 for doing nothing. I will gladly speak to the mansgment team because I have receive I email and one phone call in 5 months. Shocking
Nicola · 30 July 2018 · Farrell Heyworth Chorley
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleWe bought our first home through Farrell & Heyworth and the service we received couldn't have been better. Suzanne at the Morecambe office was so helpful, and so responsive whenever we had any queries (which was very often!). Can't comment on the selling side, but I'd have no qualms recommending F&H.
Kerry · 30 July 2018 · Farrell Heyworth Morecambe
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleWow - Best service ive had Thank you David & India, was looking with every agent in Barrow and they just never seemed interested in me, all I wanted was a place I could call home. David listened to what I wanted and took me round all the homes he thought I would like. walked me through the application and have never been happier
Jay · 30 July 2018 · Farrell Heyworth Barrow in Furness
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleRating only, no written review.
Rosé · 30 July 2018 · Farrell Heyworth Ormskirk
Agent replied · 29 July 2023
Dear Rose, We're always happy to receive feedback from customers especially when it gives us the opportunity to improve our service. Unfortunately, I'm unable to find any records on our system relating to the name Rose Ingress. We would be grateful if you could contact us at headoffice@farrellheyworth.co.uk, and let us know why we've warranted a 1 star review so that we can respond to you and ensure improvements for all our customers.
Kind regards,
The Farrell Heyworth Team
★★★★★ 1/5
GoogleWe have an emergency with our alarm system and the emergency phone number given to us isn't working? If it isn't fixed today, we will miss work tomorrow.
George · 30 July 2018 · Farrell Heyworth Ormskirk
★★★★★ 1/5
GoogleSpoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange.....
To be honest not all the staff are like that there but was disappointed
Danny · 30 July 2018 · Farrell Heyworth Ormskirk
Agent replied · 29 July 2023
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
★★★★★ 5/5
Googleprofessional. eager to please. fantastic communication friendly staff, did what they said from the onset. i would highly recommend
Stephen · 30 July 2018 · Farrell Heyworth Ormskirk
★★★★★ 5/5
GoogleTop class service found me a tenant in less than two days friendly and professional staff especially miss Bass
Would definitely recommend them will definitely be using their service again
Hapy · 30 July 2018 · Farrell Heyworth Ormskirk
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team particularly Hannah Bass who has obviously worked so hard on your behalf.
If we can be of any further assistance, please get in touch, we’d love to help.
All the best,
Laura Gittins
Marketing Manager
Farrell Heyworth
★★★★★ 5/5
GoogleJust completed on a property thanks to the great professionalism and 'can do' approach of staff from this particular branch - genuinely a pleasure to deal with. Many thanks to all the team for making the process so painless! Colin
Colin · 30 July 2018 · Farrell Heyworth Ormskirk
★★★★★ 5/5
GoogleHannah is a very energetic person and she makes every effort to get the job done seamlessly. I would definitely recommend using the Preston branch to let your Property, first class thank you.
Brian · 30 July 2018 · Farrell Heyworth Ormskirk
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleI would like to express my deepest appreciation for all the help you have given to my partner and I during this period of looking for rented accommodation.
As someone who is a first time tenant, it can be quite a daunting experience when going through the process to rent a property. You’re colleague Hannah Bass has been a great help from first enquiring about the property to moving in. Hannah is a very bubbly, approachable individual who has made my experience with Farrel Heyworth an enjoyable one (and also stress free!).
Hannah went above and beyond to help with any and all enquiries both my partner and I have had, we both has feel as if we have been very well looked after. Although I have given Hannah my thanks, please could you give Hannah my thanks again. You have a very valuable, competent employee there!
Dan
Daniel · 30 July 2018 · Farrell Heyworth Ormskirk
Agent replied · 29 July 2023
Hi Dan,
Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Hannah. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Hannah is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch.
Kind regards,
Laura Gittins
Marketing Manager
Farrell Heyworth
★★★★★ 2/5
GoogleFirst off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well.
If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property.
Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord".
Just bare that in mind when you're renting from them.
Jarrad · 25 June 2018 · Farrell Heyworth St Annes
★★★★★ 5/5
GoogleI have recently started the process of buying a house of Farrell heyworth in Blackpool & I must say so far all the staff have been so helpful & professional. Courtesy calls to see how I'm getting on & helping me with anything & answering all my questions. Thank you all so much for keeping this as stress free as possible for me 🙂🙂🙂 …
Amy · 25 June 2018 · Farrell Heyworth St Annes
★★★★★ 5/5
GoogleGrade 1 outstanding '
Outstanding services that I can’t rate highly enought. Right from the start with James doing the valuation to Stevie and Gina getting me through to completion. Nothing is too much trouble for anyone and they will do everything they can to make the process as stress free as it can be. The girls in the office are fantastic and they are really friendly, who work extremely hard to get the results. I feel like I have gained a set of friends!
I was on with another agent beforehand and they did nothing. The team at FH Bolton got to work straight away and the first viewer bought the house. I can highly recommend Farrell Heyworth great estate agent that get the job done. Thank you so much!
JoJo · 25 June 2018 · Farrell Heyworth Bolton
Agent replied
Hi JoJo,
Thank you for taking the time to leave such a fantastic review. We are delighted you received such fantastic service from our Bolton branch.
Please let us know if we can be of any further assistance.
kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleJust wanted to leave a review for the amazing staff team at Farrell Heyworth Bolton.
I have recently used their estate agents to sell my property...
They got things moving straight away and kept me updated constantly.
All I can say is that they were all brilliant from start to finish. Not a thing I can fault them on. The staff are all extremely friendly and approachable, and nothing seemed too much trouble for them. (Not even my constant phone calls asking for info or help!)
I would especially like to thank Stevie, who went above and beyond by helping me to fill in forms I was unsure of and even offering me snacks whilst I was there 👍🏼 You can't ask for more than that.
The whole process was professional, quick from start to finish and as painless as selling a property can be thanks to these guys at Farrell Heyworth.
I would highly recommend them to anyone wishing to buy or sell a property
Thanks you lot. You saved me a whole lot of stress xxx
Lauren · 25 June 2018 · Farrell Heyworth Bolton
Agent replied
Dear Ms Whyte, thank you so much for taking the time to leave us a review. We are delighted to hear that you were so pleased with the service provided by our fantastic Bolton branch team. They always do their best to delight our customers with their service and achieve the very best result when selling your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleRating only, no written review.
Yau · 22 June 2018 · Farrell Heyworth Blackpool
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
