Trusted Agent profile · Lancashire, Merseyside and Cumbria
Verified
★★★★★
4,707 reviews across 18 offices and 1 platform
Farrell Heyworth has 18 offices, in Blackpool, Bolton, Lancaster, Thornton Cleveleys, Birkdale, Ormskirk, St Annes, Chorley, Preston, Fulwood, Garstang, Penwortham, Barrow in Furness, Morecambe, Poulton le Fylde, Bamber Bridge, Leyland and Carnforth (Lancashire, Merseyside and Cumbria). Together they have 4,707 reviews on 1 platform, rated 4.5 out of 5 overall.
4,707
Reviews on Google
All 18 offices
Farrell Heyworth's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
5/5
GoogleFabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress. Great service.
5/5
GoogleHannah is a very energetic person and she makes every effort to get the job done seamlessly. I would definitely recommend using the Preston branch to let your Property, first class thank you.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
5/5
GoogleI used Farrell Heyworth to rent out my flat, within two days of listing it with them they had found me tenants. Great communication, very professional and would highly recommend! Especially if you are dealing with Russell or Mandy. Superb service!
5/5
GoogleI would like to express my deepest appreciation for all the help you have given to my partner and I during this period of looking for rented accommodation. As someone who is a first time tenant, it can be quite a daunting experience when going through the process to rent a property. You’re colleague Hannah Bass has been a great help from first enquiring about the property to moving in. Hannah is a very bubbly, approachable individual who has made my experience with Farrel Heyworth an enjoyable one (and also stress free!). Hannah went above and beyond to help with any and all enquiries both my partner and I have had, we both has feel as if we have been very well looked after. Although I have given Hannah my thanks, please could you give Hannah my thanks again. You have a very valuable, competent employee there! Dan
Hi Dan, Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Hannah. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Hannah is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch. Kind regards, Laura Gittins Marketing Manager Farrell Heyworth
5/5
GoogleThe whole team were amazing, sold our property so fast, and we also bought through Farrell Heyworth Preston with great help and advice throughout also used the in branch mortgage broker and solicitors advised both great. Thanks for a great experience no stress at all.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service, particularly as we were also able to help you become legally and financially prepared for your sale as well. We’ll pass your kind words on to the team, who will be very pleased to hear your experience ewas stress free. All the best, The Farrell Heyworth Team.
5/5
GoogleWe used Farrell Heyworth in Preston as our estate agent to sell our property and couldn't recommend the branch service highly enough. From the expert valuation and photography of Richard, to the sales negotiation and regular contact from Nicola and her colleagues, we had a great response and numerous offers culminating in agreeing a sale in 13 days. We used the recommended conveyancing team recommended by Farrell Heyworth and we are pleased to say that we completed the sale recently. All in all, a brilliant job and its all thanks to the team on Lune Street - thanks again! Lee and Natalie
Hi Lee & Natalie, Thank you for taking the time to leave a review. We're delighted you had such a great experience when selling your property and that everything progressed so quickly! Please don't hesitate to get in touch if we can be of any further assistance. Wishing you all the best, The Farrell Heyworth Team
5/5
GoogleExtremely helpful and very efficient Thankyou
5/5
GoogleCame here to arrange my first flat rental and the service could not have been better. Euan bent over backwards to make the process easy and straight forward, and arranged a couple of viewings for me at short notice and times to suit me. I had a couple of requests which Euan ensured they went above and beyond to accommodate. Absolute 5 star service, and I expect it to continue for my tennancy.
5/5
GoogleI believe the gentleman I dealt with was called Josh and I can safely say I couldn't be happier with the service. Very friendly and helpful and if I ever need this type of service in the future I shall be returning here.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
5/5
GoogleFantastic to deal with getting my house up for rent and tennants in. All very straightforward and sarah mayson took all the stress off me. An absolute pleasure to deal with
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
1/5
GoogleI applied for a house with these. Paid for checks etc and was promised the house 3 weeks later I was told we couldnt have the house. Wouldnt trust these with my money again!!
5/5
GoogleWe would like to thank Shauna and all the team at the Cleveleys branch for their excellent service. It has been a pleasure to deal with efficient, friendly and helpful staff.
Thank you for taking the time to leave us a review. We are extremely pleased to hear you've received such a great service from our fantastic branch staff. we'll be sure to pass on your kind comments, they will be delighted. Kind regards, Chris Heyworth - Director
5/5
GoogleI always thought all agents are the same and went in to selling my house with the idea that as long as its online then it will sell. (How wrong I was). I decided to instruct a budget agent with a few offices across the fylde coast, 4 months later I had only had 2 viewings so I decided to change agents. That's when I had my first encounter with Wayne and his team at Farrell Heyworth and the difference in passion, energy and knowledge was night and day to my previous agent. After visiting my property I decided to instruct Farrell Heyworth to sell my property, Wayne explained to me how pro active they were and all the marketing tools at their disposal, as impressed as I was I never expected them to agree a sale less than a week later. From day one Wayne and his team hit the phones and booked me 5 viewings and from that I accepted an offer of my asking price. Today I have exchanged contracts and I can't thank them enough. From the team in the office to the Sales progression team they have been fantastic. Thank you again and I will definitely be recommending them to everyone.
1/5
GoogleRating only, no written review.
1/5
GoogleI was very disappointed. I used Farrell heyworth to sell my flat in 2005 and they were fantastic. However this time I have been sellling with them 5 months. I have not had one viewer. The lady who came around asured me my house would well in weeks !! When she was taking photis her camera died so she took photos from her phone. When I pointed out the photos were not good enough. They came and took another photo of the front of my house without asking me to move my car whilst I was in. Glad I'm not paying them £2000 for doing nothing. I will gladly speak to the mansgment team because I have receive I email and one phone call in 5 months. Shocking
5/5
GoogleI just want to say a massive thank you to Laura Gill (Property Manager) for all her help over the last few weeks. As a first time Landlord I didn’t really know where to start but Laura helped me every step of the way and went above and beyond to help me with renting my property out. Her knowledge and professionalism is outstanding and I would recommend using Farrell Heyworth for rentals. I am currently building a portfolio of properties to rent out and Laura will be my first call!! Thanks again.
1/5
GoogleThey book you in for a viewing, nobody turned up. Had to call the office and they acted like they had no idea i was booked in the view the property. Organisation is very poor and unproffessional. Didnt seem to care much.
5/5
GoogleVery professional service received from Laura Gill. This was my first time renting a property out and I had no idea where to start but Laura went through every detail step by step and put me at ease.
1/5
GoogleThey book you in for a viewing, nobody turned up. Had to call the office and they acted like they had no idea i was booked in the view the property. Organisation is very poor and unproffessional. Didnt seem to care much.
Dear Mr Southworth, I am extremely concerned that you have been disappointed with the customer service provided to you. I am very keen to ensure that this viewing can be rearranged at your convenience and would be grateful if you could contact me at headoffice@farrellheyworth.co.uk with your contact details so I can ensure a viewing is booked for you at a suitable time. Farrell Heyworth conduct 1000's of viewings every year and the vast majority are very successful. However, I'm grateful you have brought this problem to my attention and hope you will give us the opportunity to rectify it. I look forward to hearing from you. Kind regards, Chris Heyworth - Director
1/5
GoogleRating only, no written review.
Dear Mr Moskal, We're sorry to hear you have been disappointed with the service you received from our Bolton branch. The property you viewed received a huge amount of interest and an application has now been successful on the property. We did have an issue on the day you were in branch with our printer but this has now been resolved. We know that it can be difficult when English is not your first language but we have a Polish speaker in branch who will be able to help*. We hope you will still give us the opportunity to help you to find the perfect rental property as we have many other fantastic rental properties available. Kind regards, The Farrell Heyworth Team (*we hope the below translation helps) Dear Mr Moskal, We are sorry to hear that you are disappointed with the service you received from our Bolton branch. The property you were viewing was met with great interest and the application was a success for the property. We had an issue the day you were at the branch with our printer, but it has now been resolved. We know this can be difficult when English is not your first language, but we have a Polish speaker in the industry who will be able to help you. We hope you'll still give us the chance to help you find your perfect rental property as we have plenty of other fantastic properties to rent. Best regards, Farrell Heyworth Team
5/5
GoogleGreat professional friendly staff.
Hi Darren, Thank you so much for your kind comments about our professional team. they will be delighted. Wishing you all the best. kind regards, Chris Heyworth - Director
5/5
GoogleCame here to arrange my first flat rental and the service could not have been better. Euan bent over backwards to make the process easy and straight forward, and arranged a couple of viewings for me at short notice and times to suit me. I had a couple of requests which Euan ensured they went above and beyond to accommodate. Absolute 5 star service, and I expect it to continue for my tennancy.
Hi Martin, Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Euan. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Euan is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch. Kind regards, Laura Gittins Marketing Manager Farrell Heyworth
1/5
GoogleRating only, no written review.
Dear Rose, We're always happy to receive feedback from customers especially when it gives us the opportunity to improve our service. Unfortunately, I'm unable to find any records on our system relating to the name Rose Ingress. We would be grateful if you could contact us at headoffice@farrellheyworth.co.uk, and let us know why we've warranted a 1 star review so that we can respond to you and ensure improvements for all our customers. Kind regards, The Farrell Heyworth Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farrell Heyworth has 4,707 reviews across its 18 offices, rated 4.5 out of 5 overall: 4,707 on Google.
Blackpool has the most, with 546 reviews rated 4.6 out of 5, followed by Bolton with 490.
The 18 Farrell Heyworth offices, by town:
Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Chorley won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.
